We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.
Important information on COVID-19
Pre-departure Covid-19 test is no longer required for travel to the US
Effective June 12, the US Centers for Disease Control and Prevention lifted its requirement for travelers to take a COVID-19 test 24 hours before traveling to the country. This change applies for US residents returning home and for international visitors.
However, for the convenience of members and guests who may still need a COVID-19 test, the resort doctors will help make appointments for Antigen and PCR tests with a certified independent laboratory. Charges payable directly to the laboratory.
Guests staying at The Royal Islander or The Royal Cancun may go to The Royal Sands or make an appointment for laboratory staff to test them at their resort.
COVID-19 antigen and PCR tests will still be available at Grand Residences on request with a prior reservation made at least 24 hours in advance.
Royal Resorts continues to put the safety of guests and staff first, with Royal Care Standard measures including sanitizing rooms after each occupancy and the use of personal protective equipment by staff.
Use of face masks in indoor areas is voluntary for members and guests of Royal Resorts, however wearing them is recommended when using public transportation, when entering indoor spaces where large numbers of people gather and in the case of front line workers or people with pre-existing conditions.
Starting June 30, 2022, the regular accommodation rate will apply for guests who test positive for COVID-19 during their stay and must quarantine. The 25% discount for food and beverages ordered from the Recovery Menu or the Room Service menu will also be discontinued.
Frequently Asked Questions
All information is subject to change at short notice.
1. Are COVID-19 tests available at the resorts?
Members and guests who may still need a COVID-19 Antigen or PCR test should contact the resort doctors who can help arrange an appointment with a certified independent laboratory. All charges payable directly to the laboratory.
At Grand Residences, a COVID-19 antigen and PCR testing service is also available through a certified independent laboratory on request with a prior reservation. Reservations are required at least 24 hours in advance.
2. What do I do if I have COVID-19 symptoms during my stay?
If you have symptoms, please contact the Front Desk or Medical Service.
3. What happens if I test positive for COVID-19 during my stay?
If you test positive during your stay and must quarantine, Royal Resorts will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.
Starting June 30, the regular accommodation rate will apply for guests who test positive for COVID-19 during their stay and must quarantine. The 25% discount for food and beverages ordered from the Recovery Menu or the Room Service menu will also be discontinued.
If you are staying at Grand Residences, this policy also applies.
4. What is the COVID Recovery Menu?
The Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. Starting June 30, 2022, items on the Recovery Menu and Room Service menu will be charged at regular prices; discounts will not be available for guests who test positive and must stay longer.
5. What happens if we need separate accommodations to stay at Royal Resorts with
someone who tested positive for COVID-19?
If someone in your party has tested positive and you need to stay, you may reserve separate accommodations on an availability basis. Starting June 30, 2022, regular rates will apply.
6. If I test positive for COVID-19 will I be able to leave my room to get food?
If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.
Governor of Quintana Roo Announces Use of Masks is Voluntary
On May 10, 2022, the governor of Quintana Roo announced that the use of facemasks will no longer be mandatory indoors and in closed spaces. It is recommended that use continues in public transportation, in closed spaces with large crowds, for first line workers or people with pre-existing conditions.
Royal Resorts always puts our guests and staff’s safety first and we will continue to sanitize rooms after each occupancy and staff may use personal protective equipment if they choose to.
Use of face masks in indoor areas is now voluntary for members and guests of Royal Resorts.