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All-Inclusive package
Frequently Asked Questions (FAQ’s)
1. What benefits does the All-inclusive package bring to Royal Resorts members?
  • Members can customize their vacations and truly make them their own. Members can get the most out of what Royal Resorts has to offer by experiencing our All-Inclusive package.
  • Improving member benefits in comparison to those received by non-members. Throughout your stay, as a Member you will continue to have priority over renters. This means that you will continue to have priority access to the best Royal Resorts has to offer!
  • Members enjoy greater discounts. As Members, you will continue to enjoy the same high-quality food, drinks, and other services – except now you spend even less! Rest assured, other than saving money, the experiences you will have with us tomorrow will be just as wonderful and memorable as those you had with us yesterday.
  • Members have increased rental opportunities. “All-inclusive” resorts are the most desired in the region and placing your “all-inclusive” unit in the rental program will result in increased rental opportunities.
2. Which resorts offer the All-Inclusive package?

The All-Inclusive Package is available at The Royal Sands, The Royal Cancun and The Royal Haciendas.

4. When can I purchase the All-Inclusive package for my vacation?
  • You can reserve the All-Inclusive package at The Royal Sands, The Royal Haciendas and The Royal Cancun now.
  • Royal Resorts Members can purchase the All-Inclusive package upon arrival at Royal Resorts or by calling 888-721-4422.
5. Where can I purchase the All-Inclusive package before my arrival at the resort?

Members can purchase the All-Inclusive package upon arrival at Royal Resorts. Pre-purchase is available now by calling 888-721-4422. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.


Exchangers must purchase the All-Inclusive package for the duration of their stay and may pay upon arrival. Pre-purchase is available now by calling 888-721-4454. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.


Renters may call the following numbers for reservations:

US/Canada toll free 888-721-4473

Mexico toll free 800-272-0716

Other countries 954-736-5839


The All-Inclusive package

6. If a Member loans or rents their units privately will the person they rent or loan to have to purchase the All-Inclusive package?

No. The All-Inclusive package will be optional for all guests staying in a members’ unit with or without the member being present, i.e. staying as an Owner Loan. The special Member rate for the all-inclusive package is only available for the children, spouse and parents of the member.

7. If a Member rents additional units will the Member have to purchase the All-Inclusive package?

No, the All-Inclusive package will be optional for Members unless they acquire the units through an online travel agency, i.e. Expedia, Orbitz.

8. If Members acquire additional units for their guests through a rental but the guests are not staying in the same unit as the Member, do they have optional access to the All-Inclusive package

Yes as long as the member is staying at the same resort during the same dates. However, members will have a limit on the number of additional units they can rent for third parties without the All-Inclusive package being mandatory. Members will be allowed to rent as many additional units for third parties as they show in their membership agreement without the All-Inclusive being mandatory. That is, each membership agreement allows for one rental week for a third party. Once they exceed this limit, guests will have to purchase the All-Inclusive package. For example, if a member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All-Inclusive package.

9. How many units can a member rent without the All-Inclusive package being mandatory?

The member may rent an unlimited number of units without a mandatory All-Inclusive package if the member is staying in the unit. If the member is renting for a third party then the member will have a limited number of additional units they can rent without a mandatory all-inclusive package (see answer to question 8)

10. If a person who is not a member of Royal Resorts but who owns a timeshare with a different resort company exchanges into The Royal Sands, The Royal Cancun or The Royal Haciendas through an international exchange company, will they have to purchase the All-Inclusive package?

Yes. The All-Inclusive package will be mandatory for timeshare owners who do not own at Royal Resorts and are vacationing at The Royal Sands, The Royal Cancun or The Royal Haciendas through an International Exchange company.

11. If a Member of Royal Resorts exchanges their week(s) and gives it to a non- member third party via a Guest Certificate, will the Guest have optional access to the All-Inclusive package?

If a Member of Royal Resorts exchanges their week(s) and gives it (them) to a non-member third party via a Guest Certificate, said Guest will have optional access to the All- Inclusive package. This policy is only valid if the Royal Resorts Member uses a Royal Resorts week for the exchange. If he/she uses a week that is not one of his/her Royal Resorts membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Royal Resorts membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the All- Inclusive package.

The All-Inclusive package is mandatory for all Getaway reservations not being used by the Member and there are no exceptions.

12. If I rent European Plan (EP) as a member or one of my referrals rents with EP, if I decide to upgrade to All-Inclusive, will I pay the Member All-Inclusive rate?

Members who prefer to rent with the All-Inclusive package are able to do so at discounted rates. At the time of booking it is important that you inform the reservation agent that you are looking to rent the All-Inclusive package. EP Rates are not applicable for adding on the All-Inclusive package at Member Rates, these are only applicable to weeks of Membership, Exchange (Internal or External), Signature Club Reservations, Owner Loan and Royal Time stays.

If a Member rents an EP room and upon arrival decides to take the All-Inclusive option, the rental rate will be recalculated at the current All-Inclusive Member rental rate.

*IMPORTANT NOTE: The All-Inclusive Member rate is no applicable when member rents a unit. If a member wishes to rent, they must either rent their accommodations European Plan or with All-Inclusive included in the rate. In both cases Members have special discounted rates.


See the All-inclusive rates here.

13. When does an All-Inclusive day start and finish?

All-inclusive package hours are from 12 p.m. until 4 p.m. the next day.

14. Can I enjoy my All-Inclusive package benefits at the other resorts?

Members and guests with the All-Inclusive package staying at The Royal Sands or The Royal Cancun will be able to use their all-inclusive benefits at both Cancun resorts, but not at The Royal Haciendas in the Riviera Maya.


The Royal Haciendas All-Inclusive package benefits are limited to that resort.


Members and guests staying at the two Cancun resorts who wish to spend the day at The Royal Haciendas may do so, however, any food and drink orders must be paid for using a credit card. This policy also applies for The Royal Haciendas members and guests visiting The Royal Sands and The Royal Cancun.


Resort Ambiance & Services

15. Is the Annual Club Service Fee I pay as a member impacted by the All-Inclusive package?

Your annual Club Service Fee as a member is not affected in any way. The All-Inclusive package has a separate budget.

16. What about the Resort Ambiance and the All-Inclusive package?

All-inclusive guests must abide by All-inclusive package rules and the Resort Regulations that exist to ensure that the resort ambiance remains the same and can be enjoyed by all. Antisocial behavior is not tolerated and management reserves the right to refuse serving alcohol to anyone who is visibly impaired.


Food & Beverages

17. What Premium food and drink options are not covered by the All-Inclusive package?

The following Premium dishes and drinks are not covered by the All-Inclusive package but are available at additional cost:

  • Lobster
  • Selected prime cuts of beef
  • Chilean sea bass
  • Fresh tuna
  • Dishes prepared tableside
  • Flambéed desserts & specialty coffees
  • Premium drinks & wines
18. Are seasonal celebrations such as Thanksgiving and Christmas dinners covered by the All-Inclusive package?

Thanksgiving and Christmas dinners are covered by the All-Inclusive package. Please note, however, that special events such the New Year’s Eve Party and other seasonal events organized at participating restaurants and bars are not included in the All-Inclusive package but may be booked subject to availability and at an additional cost.

19.What are the restrictions for dining at the specialty restaurants Los Murales and Kinoko at The Royal Haciendas, La Trattoria at The Royal Cancun and Hacienda Sisal and Club Bistro at The Royal Sands in Cancun?

Reservations are required for dining at Hacienda Sisal, Club Bistro, La Trattoria and for Shows at Gran Salon Hacienda Sisal in Cancun and for Los Murales and Kinoko at The Royal Haciendas and are subject to availability.

20. Is there a dress code at the restaurants?

The dress code is casual elegant at these specialty restaurants: La Trattoria at The Royal Cancun, Club Bistro, Hacienda Sisal and Gran Salon Hacienda Sisal at The Royal Sands and Los Murales and Kinoko at The Royal Haciendas.


The dress code is resort casual at these restaurants and bars: Veranda del Mar, Sand Dollar, Sidelines Bar and Char Hut at The Royal Sands, La Palapa at The Royal Cancun and La Palapa del Sol, Sol and Luna Grill, Pizza Luna and La Rotonda Bar at The Royal Haciendas.