Royal Resorts Directory
If you want to send an email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest’s full name in the subject line.
Resorts in Mexico
| Resort | Telephone | Fax |
| The Royal Cancun® (Club Internacional de Cancun) Paseo Kukulcan Km 4.5 Lote C2 Y C2A Zona Hotelera Cancun, Q.Roo 77500 | (998) 881-0100 | (998) 881-5180 |
| The Royal Caribbean® BLVD. Kukulcan KM 17 Lote 50 Zona Hotelera Cancun, Q.Roo 77500 | (998) 881-0100 | (998) 885-0032 |
| The Royal Islander® BLVD. Kukulcan Km 17 Lote 51 Zona Hotelera Cancun, Q.Roo 77500 | (998) 881-0100 | (998) 885-0032 |
| The Royal Sands® BLVD. Kukulcan KM 13.5 No. 32 Seccion A Segunda Etapa, Zona Hotelera Cancun, Q.Roo 77500 | (998) 881-0100 | (998) 848-8230 |
| The Royal Haciendas® Mza. 70 Lt. 2 Carr. Chetumal-Puerto Juárez Km289+10, Centro Playa del Carmen Solidaridad Q. Roo. 77710 | (984) 206-3110 | (984) 206-3126 |
| Please note that The Royal Caribbean®, The Royal Islander® and The Royal Sands® have the same phone number. If you are calling from the USA or Canada dial 01152 plus the phone number. | ||
| Grand Residences® Blvd. El Cid, Unidad 28 Lote 1-01, 77580 Puerto Morelos, Quintana Roo | 998 872-81-48 | |
Resorts in Other Locations
Rental Information
| Toll Free from USA and Canada | 1-888-838-7842 |
| Toll Free from México | 01-800-272-0712 |
| Rest of the world | 1-954-736-5842 |
| El Castellano Toll Free from U.S. and Canada | 1-877-85-27-676 |
| El Castellano Toll Free from México | 01-800-716-6564 |
We are open from 8 a.m. to 8 p.m. Central time, every day of the year.
If you want to send email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest’s full name in the subject line.
| Resort | Email Address |
| The Royal Caribbean | recepcionrc@royalresorts.com |
| The Royal Islander | recepcionri@royalresorts.com |
| The Royal Sands | recepcionrs@royalresorts.com |
| The Royal Cancun® (Club Internacional de Cancun) | recepcioncic@royalresorts.com |
| The Royal Haciendas | recepcionrh@royalresorts.com |
| Grand Residences | concierge@grandresidencesbyroyalresorts.com |
Notice
It has come to our attention that many emails are being sent to the wrong destination because of a missing ‘s’ in the email address. When typing the email address of thedepartment or person you wish to contact, make sure it reads royalresorts.com and not royalresort.com, otherwise your email will be sent to a resort in Canada.
Meet our sister Restaurants
Hacienda Sisal Traditional Mexican Cuisine for the 21st century in a typical Mexican setting. Try the margaritas.
Captain’s Cove Romantic dinner by the lagoon. Best sunset landscape in town. Our octopus pizza has no pair.
El Conquistador Royal Resorts’ crown jewel now open to the public. Romantic setting and delicious meals.
Los Murales Top notch seafood in a beautiful environment made as a tribute for Mexican muralists.
TMTTransfers Looking for the best and safest way to reach your hotel or back to the airport? We are here to help.
This post is also available in: Spanish
