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Book your Luxury Vacation at Grand Residences

GRAND RESIDENCES IS THE TRIP ADVISOR No. 1
HOTEL IN THE RIVIERA MAYA
AND PUERTO MORELOS

Family pool

STRESS-FREE
Vacations

Pre-register to save time upon arrival at
your resort, keep track of all your orders
and purchases during you stay
and even pay your account online

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ROYAL DINING

Use the Royal Resorts Restaurant App to book tables
at your favorite Royal restaurants.
You’ll also receive exclusive promotions
only available to users of the App.

Contact US

This section was designed with your needs in mind; we hope that you will find it useful. Of course, you are welcome to contact us directly and we will do our best to help you.

Our contact form is currently offline. If you require assistance, please send an email to onlinecommunity@royalresorts.com.

If you need services regarding your reservation – such as reservation confirmations – please send an email to ask4help@royalresorts.com

Directory

Royal Resorts Directory

If you want to send an email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest’s full name in the subject line.

Resorts in Mexico

Resort Telephone Fax
The Royal Cancun® (Club Internacional de Cancun)
Paseo Kukulcan Km 4.5
Lote C2 Y C2A Zona Hotelera
Cancun, Q.Roo 77500
(998) 881-0100 (998) 881-5180
The Royal Caribbean®
BLVD. Kukulcan KM 17
Lote 50 Zona Hotelera
Cancun, Q.Roo 77500
(998) 881-0100 (998) 885-0032
The Royal Islander®
BLVD. Kukulcan Km 17
Lote 51 Zona Hotelera
Cancun, Q.Roo 77500
(998) 881-0100 (998) 885-0032
The Royal Sands®
BLVD. Kukulcan KM 13.5 No. 32 Seccion A
Segunda Etapa, Zona Hotelera
Cancun, Q.Roo 77500
(998) 881-0100 (998) 848-8230
The Royal Haciendas®
Mza. 70 Lt. 2 Carr. Chetumal-Puerto Juárez
Km289+10, Centro Playa del Carmen
Solidaridad Q. Roo.  77710
(984) 206-3110 (984) 206-3126
Please note that The Royal Caribbean®, The Royal Islander® and The Royal Sands®
have the same phone number.
If you are calling from the USA or Canada dial 01152 plus the phone number.
Grand Residences®
Blvd. El Cid, Unidad 28 Lote 1-01, 77580 Puerto Morelos, Quintana Roo
998 872-81-48

Resorts in Other Locations

Resorts in the Caribbean

Rental Information

Toll Free from USA and Canada 1-888-838-7842
Toll Free from México 01-800-272-0712
Rest of the world 1-954-736-5842
El Castellano Toll Free from U.S. and Canada 1-877-85-27-676
El Castellano Toll Free from México
01-800-716-6564

We are open from 8 a.m. to 8 p.m. Central time, every day of the year.


If you want to send email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest’s full name in the subject line.

Resort Email Address
The Royal Caribbean recepcionrc@royalresorts.com
The Royal Islander recepcionri@royalresorts.com
The Royal Sands recepcionrs@royalresorts.com
The Royal Cancun® (Club Internacional de Cancun) recepcioncic@royalresorts.com
The Royal Haciendas recepcionrh@royalresorts.com
Grand Residences concierge@grandresidencesbyroyalresorts.com

Notice

It has come to our attention that many emails are being sent to the wrong destination because of a missing ‘s’ in the email address. When typing the email address of thedepartment or person you wish to contact, make sure it reads royalresorts.com and not royalresort.com, otherwise your email will be sent to a resort in Canada.