Reservations are required for dining at Hacienda Sisal, Captain’s Cove and El Conquistador restaurants in Cancun and Los Murales at The Royal Haciendas and are subject to availability.
Reservations are not required for meals and drinks in restaurants and bars at The Royal Sands, The Royal Cancun or The Royal Haciendas, except for Hacienda Sisal and Los Murales. Seating is on a first come first served basis and is subject to availability.
The following Premium dishes and drinks are not included in the REFINE All-Inclusive package but are available at additional cost: Lobster • Selected prime cuts of beef • Selected prime fillets of fish • Dishes prepared tableside • Flambéed desserts & specialty coffees • Premium drinks & wines.
New Year’s Eve dinners and parties organized at the restaurants are not included. All-Inclusive guests may book them subject to availability and with an additional cost.
Celebrations and other special events organized at participating restaurants and bars during the year have an additional cost.
Alcoholic beverages and house wine are served by the glass and are included in restaurants, bars and when ordering Room Service.
For reasons of safety, management and staff reserve the right to stop serving alcoholic beverages to guests who are visibly impaired.
Alcoholic beverages will not be served to minors under the age of 18. Official ID will be requested.
The Room Service Menu is available 24 hours and is located in your room
Guests will only be able to order Room Service to their own room and it will be available for the number of guests registered therein.
Alcoholic drinks ordered through Room Service will be served by the glass and with food. An additional charge will be levied for bottles of liquor ordered to the room.
The mini bar is stocked with beer, sodas and water and is replenished once a day.
The Royal Roast Coffee Shop, The Royal Market Convenience Store and the Royal Express take out counters are not included in the REFINE All-Inclusive package.
Coffee and Deli service is available in La Rotonda at The Royal Haciendas and La Veranda at The Royal Sands.
Food and beverage menus in participating restaurants and bars are subject to change without prior notice.
The REFINE All-Inclusive package may not be applied with other promotions and discounts.
For more information about The Refine All-Inclusive Package you can check