Travel Information: COVID-19 Update

Información de viaje: COVID-19

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    • The REFINE All-Inclusive Package
    • WHAT IS INCLUDED
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    The REFINE All-Inclusive Package

    AVAILABLE AT:

    THE ROYAL CANCUN® – THE ROYAL SANDS® – THE ROYAL HACIENDAS®

    The perfect option for a Cancun or Riviera Maya vacation with family or friends or a relaxing getaway with your partner, the REFINE All-Inclusive package gives you access to dining, activities and entertainment at The Royal Cancun®, The Royal Sands® and The Royal Haciendas® in Playa del Carmen. Stay at one and enjoy all three. Unwind in a spacious suite, discover tempting dining choices and have fun with daily activities for all ages and non-motorized water sports such as sail boating and snorkeling.

    If you are a Royal Resorts Member book the REFINE All-Inclusive package now by calling 1-866-733-7715

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    Book Accommodation with REFINE All-Inclusive package
    WHAT IS INCLUDED

    WHAT IS INCLUDED

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    RATES

    RATES

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    RULES

    RULES

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    POLICIES

    POLICIES

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    FAQ’s

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    Children’s pool

    THE REFINE ALL-INCLUSIVE PACKAGE INCLUDES

    Food & Beverages

    Royal Resorts Breakfast
    • Access to La Palapa, the Italian Trattoria, the swim up bar, pool bar, beach bar and lobby bar at The Royal Cancun
    • Access to La Veranda, Char Hut and Sidelines Sports Bar, pool and beach bars at The Royal Sands
    • Access to Kinoko, La Palapa del Sol, Sol y Luna Grill, La Rotonda Bar, pool and beach bars at The Royal Haciendas in Playa del Carmen, Riviera Maya
    • Dining at: Hacienda Sisal, Captain’s Cove and El Conquistador in Cancun, as well as Los Murales at The Royal Haciendas in Playa del Carmen**
    • Buffet breakfast
    • Buffet or a la carte menu for lunch
    • A la carte dinner menu
    • Coffee
    • 24-hour Room Service
    • Draft beer, cocktails, house wine, liquors and liqueurs and non-alcoholic drinks such as sodas, fruit juice and water. See a list of alcoholic beverage brands that are included.
    • Beach and pool food and drink service
    • Mini-bar stocked with domestic brands of beer, non-alcoholic drinks, water, regular and decaf coffee (replenished once a day)
    • In-room coffee machine and service
    • Evening entertainment
    OUR RESTAURANTS IN CANCUN
    OUR RESTAURANTS IN PLAYA DEL CARMEN

    ** Restrictions apply for Hacienda Sisal, Captain’s Cove, El Conquistador restaurants, Pancho & Willy’s Bar and Los Murales. | Surcharges for premium drinks and dishes apply. See details.|

    ALSO INCLUDED

    A RANGE OF ACTIVITIES AND AMENITIES FOR A FUN-FILLED STAY

    Suite accommodation*

    Spacious suites with everything you need for your vacation.

    ACTIVITIES

    Fun activities for adults, teens and children including beach sports, pool games, art and more.

    SPORTS

    Tennis, beach and pool volleyball, zumba and more.

    ROOM AMENITIES

    Bathrobes, toiletries and evening turndown service.

    SUPERVISED KIDS CLUB

    Daily activities for children aged between 4 and 12 years old, from 9 a.m. to 6 p.m.

    TIPS AND TAXES

    All taxes and tips are included.

    NON-MOTORIZED WATER SPORTS

    Try your hand at sail boating or kayaking and snorkeling

    MAID SERVICE

    Daily, including Sundays and official Mexican holidays.

    ROOM SERVICE

    24-hour Room Service for casual dining in your suite.

    ACCESS TO THE FITNESS CENTER

    Stay in shape during your stay.  The Fitness Center is open daily.

    WI-FI

    Available in the suites and public areas of the resort.

    ADDITIONAL BENEFITS

    Valet parking and use of the inter-resort shuttle between The Royal Cancun and The Royal Sands in Cancun (reservation required).

    * Because of the nature of our establishment the REFINE All-Inclusive Package may or may not include accommodation.

    ADDITIONAL AMENITIES

    THE FOLLOWING SERVICES ARE AVAILABLE FOR AN ADDITIONAL FEE

    • All options in the REFINE Package Collection other than the all-inclusive package
    • Premium food and drink options
    • Royal Express food to go counter Bartolo’s Pizza
    • The Royal Market® convenience store
    • Villa Spa at The Royal Cancun
    • Beauty salon (at The Royal Sands and The Royal Haciendas)
    • Massage service
    • Travel desk for excursions, water sports, dolphin swims, horseback riding and more
    • Car rental
    • Special event coordination
    • Arts and crafts workshops
    • Full-service Spa at The Royal Sands and The Royal Haciendas
    • Gift shop
    • Jewelry store (at The Royal Sands)
    • Arts and crafts workshops
    • Guest laundry
    • Doctor on call
    For more information about The Refine All-Inclusive Package see
    • RATES
    • RULES
    • POLICIES
    • FREQUENTLY ASKED QUESTIONS

    Alcoholic beverage brands included in the REFINE All-Inclusive Package

    Rum

    • Antillano White
    • Appleton White
    • Bacardi Añejo
    • Bacardi Lime
    • Bacardi Solera
    • Bacardi White
    • Captain Morgan

    Vodka

    • Absolut Blue
    • Borzoi
    • Eristoff
    • Smirnoff
    • Wyborowa

    Whiskey

    • Canadian Club
    • Canadian Mist
    • Cutty Sark
    • Dewar’s White Label
    • Jameson
    • J&B
    • Jim Beam
    • Johnnie Walker Red Label

    Gin

    • Oso Negro
    • Tanqueray

    Brandy

    • Azteca Oro
    • Don Pedro Domecq
    • Presidente

    Tequila

    • Cazadores Silver
    • Corralejo Silver
    • Cuervo Especial
    • Cuervo 1800 Silver
    • Gran Jurado Oro
    • Milagro Silver
    • Sauza Hornitos Reposado

    Cognac

    • Courvoisier

    Liqueur

    • Almond Liqueur
    • Kahlua
    • Sambuca Vaccari
    • Tequila Creme
    • Red Vermouth
    • Dry Vermouth
    • Whiskey Creme
    • Xtabentun

    Red Wine

    • Cabernet Sauvignon, Chucaro, San Clemente, Chile
    • Cabernet Sauvignon, Viña de Maipo, Valle Central, Chile
    • Merlot, Chucaro, Valle de Maule, San Clemente, Chile
    • Carmenere, Frontera, Concha y Toro, Valle Central, Chile
    • Cabernet Sauvignon, XA Domecq, Valle de Guadalupe, Baja California, México
    • Cabernet Sauvignon/Merlot, Monteviña, Casa Madero, Valle de Parras, México
    • Malbec, Las Moras, San Juan, Mendoza, Argentina

    Blush Wine

    • Blanc de Zinfandel LA Cetto, Valle de Guadalupe, Baja California, México

    White Wine

    • Chardonnay, Chucaro, Valle San Clemente, Chile
    • Chardonnay, Antares D.O., Valle Central, Chile
    • Chardonnay/Semillon, Monteviña, Casa Madero, Valle de Parras, México
    • Blanc de Blanc XA Domecq, Valle de Guadalupe, Baja California, México

    Sparkling Wine

    • Dubois Brut, Ezequiel Montes, Queretaro, México

    Draft Beer

    • Negra Modelo
    • Modelo Especial
    • Dos Equis Lager
    • Dos Equis Ambar

    Subject to vary without prior notice.

    *This list may vary without prior notice.

    It gives a general idea of what is offered with the All-Inclusive package and is subject to updates, the brands offered may vary due to availability or changes in restaurant and bar operations.

    Premium Dishes

    The following Premium dishes are available in the REFINE All-Inclusive package at additional cost:

    • Lobster
    • Prime Rib
    • Seafood Platter for Two
    • Surf & Turf
    • Rib Eye
    • New Yorker
    • Filet Mignon
    • Mixed Brochette
    • Chilean Sea bass
    • Fresh tuna
    • Dishes prepared tableside
    • Flambéed desserts & specialty coffees
    Alcoholic Beverage Brands Included in the REFINE All-Inclusive Package

    Rum

    • Antillano White
    • Appleton White
    • Bacardi Añejo
    • Bacardi Lime
    • Bacardi Solera
    • Bacardi White
    • Captain Morgan

    Vodka

    • Absolut Blue
    • Borzoi
    • Eristoff
    • Smirnoff
    • Wyborowa

    Whiskey

    • Canadian Club
    • Canadian Mist
    • Cutty Sark
    • Dewar’s White Label
    • Jameson
    • J&B
    • Jim Beam
    • Johnnie Walker Red Label

    Gin

    • Oso Negro
    • Tanqueray

    Brandy

    • Azteca Oro
    • Don Pedro Domecq
    • Presidente

    Tequila

    • Cazadores Silver
    • Corralejo Silver
    • Cuervo Especial
    • Cuervo 1800 Silver
    • Gran Jurado Oro
    • Milagro Silver
    • Sauza Hornitos Reposado

    Cognac

    • Courvoisier

    Liqueur

    • Almond Liqueur
    • Kahlua
    • Sambuca Vaccari
    • Tequila Creme
    • Red Vermouth
    • Dry Vermouth
    • Whiskey Creme
    • Xtabentun

    Red Wine

    • Cabernet Sauvignon, Chucaro, San Clemente, Chile
    • Cabernet Sauvignon, Viña de Maipo, Valle Central, Chile
    • Merlot, Chucaro, Valle de Maule, San Clemente, Chile
    • Carmenere, Frontera, Concha y Toro, Valle Central, Chile
    • Cabernet Sauvignon, XA Domecq, Valle de Guadalupe, Baja California, México
    • Malbec, Las Moras, San Juan, Mendoza, Argentina

    Blush Wine

    • Blanc de Zinfandel LA Cetto, Valle de Guadalupe, Baja California, México

    White Wine

    • Chardonnay, Chucaro, Valle San Clemente, Chile
    • Chardonnay, Antares D.O., Valle Central, Chile
    • Blanc de Blanc XA Domecq, Valle de Guadalupe, Baja California, México

    Sparkling Wine

    • Dubois Brut, Ezequiel Montes, Queretaro, México

    Draft Beer

    • Dark Beer
    • Lager Beer

    All brands not listed are available to guests with REFINE All-Inclusive at 30% off the menu price.

    This post is also available in: Spanish

    MAKE THE MOST OF YOUR STAY

    Our Concierge can help you plan an unforgettable vacation tailored to your interests. Do you want to enjoy a round of golf or go in search of amazing culture and adventure? Let us know!

    What would you like to experience on your vacation?
    * Please mark your five top interests.

    With the above information, our Concierge team will help you build a great vacation experience.

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