Founded in Cancun in 1975, Royal Resorts is a pioneer in Mexican tourism and a leader in the international vacation ownership industry.
Royal Resorts in Cancun
In 1977, construction began on the company’s first private family club, The Royal Cancun. It proved so popular that over the years more followed: The Royal Mayan in 1985 (no longer part of the Royal Resorts group), The Royal Caribbean in 1988, The Royal Islander in 1993 and The Royal Sands in 2000.
The Royal Haciendas Opens In The Riviera Maya
Expansion continued in 2006 with the opening of the first phase of The Royal Haciendas, a state of the art resort located in the Grand Coral golf and resort community at the heart of the Riviera Maya, five minutes north of Playa del Carmen. All 252 units and all amenities were completed as of December 2009.
All the Royal Resorts are beachfront properties offering accommodation in spacious and fully equipped two-bedroom units, and five-star amenities ranging from pools, tennis courts, water sports, an activity program for children and adults, and a spa and gym to restaurants, bars, convenience stores, travel and car rental desks. They are the perfect family getaway; in fact many members call them their home away from home.
The newest resort to be added to the Royal Resorts collection is Grand Residences by Royal Resorts, its first deluxe property in Riviera Cancun, a resort and residential community just to the south of Puerto Morelos. Affiliated with The Leading Hotels of the World®, Grand Residences features magnificently furnished two, three and four bedroom condominium units as well as a stellar array of resort services and amenities. Since its inauguration in December 2013, it has risen steadily through the ranks of Riviera Maya hotels to become the No. 1 rated resort in the area on Trip Advisor.
Royal Resorts has sold nearly 100,000 memberships to residents from 51 countries at its resorts in Cancún and the Riviera Maya, and independent surveys report a 97 percent member satisfaction rate, one of the highest ratings received in the vacation ownership industry worldwide.
TThe company has received numerous accolades including the coveted Gold Crown Award by RCI (Resorts Condominium International www.rci.com) and the Five Star Award, given by Interval International (www.intervalworld.com). Other Interval International awards attained by the company include the Superior Services Award given to resort management in recognition of the work of staff in providing service that exceeds the expectations of guests, and the Chairman’s Club, an honor bestowed upon the top companies in the field of marketing and sales for their contribution to new member enrollments with Interval International.
Mission and Vision
To be the leading Mexican brand in the timeshare, fractional and residential luxury markets providing full resort services and amenities.
To create vacation ownership products and services for world travelers that provide outstanding resort vacation experiences with the highest client satisfaction in the industry.
The Royal Resorts Vision
To be a leading brand in the vacation ownership and hospitality industries, offering our members and guests innovative, personalized and top quality products and services and an outstanding vacation experience that meets the highest standards of customer satisfaction, while always acting with integrity, transparency and social responsibility.
Values of Royal Resorts
Integrity, Trust, Ownership and Respect
Always try to do the right thing
Honesty and truthfulness are always present in our actions
Our values and principles guide our actions
We uphold the letter and spirit of the law
“The key thing is the honesty with which Management deals with everyone.” Daniel O’C., The Royal Caribbean
Information sharing and transparency in dealings with members, employees and suppliers
Fair and equitable treatment of members, employees and suppliers
Strong foundation of trust due to adherence to our values and principles
Established credibility due to more than 30 years of excellence in performance
We are accountable for all our actions
We treat the company’s assets as our own
We behave with the company’s long-term success in mind
We treat customers and employees as we like to be treated
We recognize the value that each employee brings to the company
We are an equal opportunities employer and look for cultural diversity in all aspects of our business
Principles of Royal Resorts
The customer comes first
Anticipate customer needs
Immediate response to customer needs
Strive to exceed customer expectations
Always receive customers with a smile
Treat customers with courtesy and kindness
Be the best in what we do
Be the best in all areas of our business
Benchmark our performance internally and externally
Learn from our mistakes and act immediately
We value customer feedback
Always seek the highest quality
Prime beach locations
Highest quality in construction of resort units and amenities
An exceptional offer of high quality services
A unique offer of customer programs
Continual high quality maintenance
The whole organization strives for excellence and it is an attitude that prevails from Management and Front Desk right through to the gardeners and maintenance staff. Royal Resorts is a quality act and they deliver a quality product.” David H., The Royal Cancun & The Royal Islander
Strive for customer centric innovation
Continuously introduce new products and services based on customer needs, market trends and feedback
Introduction of new technology to better serve customers
Continuous renovation of existing resorts
We care about people
A soft sales approach for potential customers
Develop close relationships with customers over time
Provide an environment that promotes long-term social relationships among customers
Our employees are our biggest asset
Continuous training and education for our personnel
Promotion of employees from within the company
Attractive and competitive compensation package for employees
Numerous employees with long-term careers in the company
“I am proud to work in such a magnificent company where everything that has happened to me has been positive and I have learned so much from the people around me.” Mirna P., Executive Housekeeper, 36 years with Royal Resorts
“I will always be grateful for the training I have received at the resort. I have been able to complete my primary and high school studies through the open learning program, take English and computer classes and do work experience in other departments. Thanks to Royal Resorts I am who I am today.” Jeremías C., Bellman, The Royal Cancun
Leader in employee training
One of the three largest companies in Cancún, Royal Resorts has always placed great emphasis on staff training and open learning. It has garnered many awards for its work in adult education including the prestigious A.R.D.A. Ace Employer in 2002 and CONEVyT, the Mexican Council for Employee Education Award in 2006 -2008. It is setting industry standards in this field and has been ranked number one in the state of Quintana Roo and one of the top 32 companies nationwide.
We are socially responsible
Direct involvement with the local community
Support to local technical schools and universities
Protection for the environment continuously adopting green standards
Support for local conservation projects, recycling initiatives, the annual Mexican Caribbean turtle protection program and others
Help employees in need through the Royal Resorts Foundation