Members sometimes contact us about suspicious emails or phone calls that they have received from companies or individuals promoting timeshare-related services. We have sent several emails this year to alert members to specific cases and we would like to follow this up by recommending that you always take care when using the Internet or sharing personal details.

Royal Resorts has a strict data protection policy and takes your privacy very seriously. It does not sell and has never sold personal information to third parties. You can feel confident that Royal Resorts will continue doing everything possible to protect your personal information.

Furthermore, all the correspondence, updates, letters and promotions that we send members always come from an official Royal Resorts email address.

If you receive a phone call or email from an individual or company that you deem to be suspicious, there are several steps to follow to verify authenticity:

  • Check the source of the email if the company or individual claims to be associated with Royal Resorts. All Royal Resorts communications are sent from an official address, if this is not the case, then the email is not from Royal Resorts.
  • Disregard the email or phone call if money is requested in advance for resale, rentals or exchange or other timeshare-related services. When companies or individuals ask for cash up front it is generally a good indication that they may not be genuine and if you pay it is very possible that you will not hear from them again.
  • Do an online background check on the company to see if it is legitimate.
  • Avoid disclosing your personal information on forums, blogs and other open media venues and participation in Internet referral schemes that ask you to send the names and details of friends.
  • When you provide your information to others in order to rent, sell or lend your unit privately please ensure that your information will be protected.
  • Ask Royal Resorts if you are in any doubt, we are here to help you.