Hurricane Zeta made landfall in Chemuyil in the Riviera Maya last night as a Category 1 storm, crossing the Yucatan and moving into the Gulf of Mexico. Here in the Mexican Caribbean, weather conditions are now gradually improving.

We are pleased to report that the storm passed without incident at Royal Resorts. Members and guests spent the night in their units or in the resort shelters in the lobby areas and were looked after by staff in the hurricane brigades. All are well.

Damage is minimal: downed branches, a few beach palapas washed away and there is sand on the sun decks and in the pools, particularly at The Royal Sands. Resort personnel are reporting for work today in their regular shifts and have begun the clean up. Normal service will resume during the day and in the case of outdoor activities, as weather conditions permit.

The beaches remain closed as a safety precaution. When they do reopen, guests should not venture into the sea until conditions are calm.

If you are staying with us, please take note of this guest service information:

  • Breakfast is being served in the following locations: La Trattoria at The Royal Cancun, La Veranda at The Royal Sands, Cayo Largo at The Royal Islander and La Rotonda at The Royal Haciendas until 11 a.m. Contingency menu.
  • Lunch will be served from 12 p.m. at La Palapa at The Royal Cancun, La Veranda, Char Hut and Sidelines Bar at The Royal Sands and Cayo Largo and Royal Roast at The Royal Islander.
  • The Royal Market stores are now open, 7 a.m. to 10 p.m.
  • The government ban on the sale of alcohol has been lifted, effective at 10 a.m. today.
  • The pool bars at The Royal Cancun and The Royal Islander are now open. Pool bars and open-air restaurants at other resorts will reopen as weather conditions improve.
  • The Spa at The Royal Sands is open at 11 a.m. today and at 1 p.m. at The Royal Haciendas for massages and use of the wet areas.
  • The gyms at The Royal Sands and The Royal Cancun are now open. The gym at The Royal Haciendas is closed until further notice.
  • Massages at The Royal Cancun and at The Royal Islander will be available from 1 p.m.
  • Housekeeping service will be limited today to trash disposal and sheet and towel changes.
  • If you are due to leave Cancun today, contact your airline to check the status of your flight.

Cancun & the Mexican Caribbean

Cancun International Airport is open and public transport is running in Downtown Cancun and the Hotel Zone. Shops and restaurants are reopening. Elsewhere in the Mexican Caribbean, the situation is also returning to normal.