We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.

New Canadian COVID-19 travel rules

Starting January 7, the Canadian Government is requiring that all air passengers aged five or older must test negative for COVID-19 before traveling from another country to Canada. This new rule applies to Canadian citizens and foreign nationals and for international and domestic airlines.

Travelers must show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) within 72 hours of their scheduled departure for Canada

COVID-19 PCR tests can be arranged through the Doctor’s Offices at your resort

Guests who are going to need to take the COVID-19 PCR test before departing for Canada may arrange an appointment through the Doctor’s office at their resort.

At the Cancun resorts the test costs US$150 and is performed in your villa. The results are available in 12 hours.

Guests staying at The Royal Haciendas and Grand Residences can have the test performed in Playa del Carmen at LACLICSA laboratory, which charges $2,944 pesos (results in 12 hours). Appointments for the test can be made with the doctor on duty.

The villa testing service that costs US$150 is also available on request at The Royal Haciendas and Grand Residences.

Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine.

Prices and result delivery times are subject to change without prior notice and Royal Resorts has no control over them.

For further information about the hygiene standards and procedures, please visit the Royal Care Standard website.

Download the Royal Resorts App for contactless check-in and much more

The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.

You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:

  • Resort maps and the Welcome Home guide normally distributed to guests at check-in
  • Menus for all our restaurants and bars
  • Activity programs
  • Spa catalogs
  • Resort Tips for vacation information and resort regulations
  • Royal Resorts Life magazine