We are at your Service
We strive to go that extra mile to make your vacation exceptional, full of unforgettable moments for you to enjoy with family and friends. Excellence in service has always been a Royal Resorts hallmark and we would like to share this information with our members.
We are currently experiencing staff shortages in some of our restaurants and bars, affecting delivery times during peak periods. We are taking steps to resolve this issue with a recruitment drive and additional training and hope to resolve it in the coming months.
Other hotels in the area are having the same experience and the opening of new and very large resorts in Costa Mujeres and the Riviera Maya with a demand for personnel has complicated the situation.
As always, we appreciate your support and understanding.