Pets are not allowed at Royal Resorts. If you are going to be staying at one of the Royal Resorts in Cancun or the Riviera Maya soon, please take note that dogs and other animals that are companions for emotional support or anxiety control are not permitted at our resorts. The only animals that are admitted are medically certified service animals i.e. guide dogs or animals specifically trained to aid a disabled person. The ADA (Americans with Disabilities Act) definition of “service animals” is used. Emotional support animals are not classed as service animals.
Medically certified service animals are allowed, in accordance with the following:
a) A Certified Doctor must provide a letter, similar to the one requested by Airlines for Service Animals.
b) The Guest must bring a Certificate that certifies that the animal has been trained as a Service Animal
c) The Guest must bring the health certificate and vaccine records of the Service Animal
d) The Guest must pay a special fee for the special cleaning of the Unit.
e) The Guest is responsible for keeping the Service Animal clean as well as any area that he/she may use with it.
In the event that you are planning to travel with your pet as a companion or for emotional support and are due to stay at any of the Royal Resorts, we strongly suggest that you leave it at home or register it at one of the following authorized pet kennels:
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