Our latest luxury resort, Grand Residences turns two this month and continues to receive glowing reviews for the quality of the suites and amenities, the service and the beauty of the location. It is ranked No. 1 in the Puerto Morelos area on TripAdvisor, No. 4 in the Riviera Maya out of 360 properties and No. 12 in the Yucatan Peninsula out of 893 hotels. Here is some of the most recent praise from happy guests who have posted reviews on TripAdvisor:
“My Best Trip Ever”
I visited the Grand Residences Riviera and I had the time of my life. I was catered to from my first to the last day by the staff. I have Never experienced such Amazing customer service in my life. The staff were incredible, and superb…”
“Wonderful luxury hotel”
…I can’t say enough about the staff here. From the free transfer, where we were greeted with cool towels and water. To the personal concierge, who checked us in and took us personally to our room. All of the staff are friendly and cannot do enough for you…
“From the margaritas we were met with when we arrived to the luxury ride back to the airport, our common description of the staff, service, and facility was “of course” – it was by far the most relaxing, enjoyable vacation I have ever had…
“Exceeding Expectations…add to your bucket list”
Words are inadequate. The service provided by all the staff was amazing. You are greeted with warmth and friendliness The lobby is breathtaking and after checking-in, which was a breeze, you arrive at your villa and the butler explains the amenities of the room. You even get a choice of 5 bed pillow options. You are greeted by a welcome package of local drinks, fruits and various coffee choices. We were in a junior suite and it felt more like a one bedroom apartment. Just when we thought we could not be overwhelmed anymore we were taken out on the terrace. The view was spectator. We overlooked the marina and watched fish eagles teaching their little ones to fly and fish. It is a gem. Elegance, yet having the homey feel of being at a holiday party. Already booked several return visits. Enjoy!
“Excellence in Service”
My husband and I recently stayed at the Grand Residences in Puerto Morelos, and we had a fantastic time! Our two weeks there were outstanding. The service is excellent, the accommodations are high-end, and the grounds are manicured. Every need is attended to, even those you don’t know you have. We highly recommend staying there.
“Outstanding Customer Service”
I’ve been to many hotels around the world. However, this was hands the absolute BEST customer service experience of any place. The staff anticipates your every move and are always there to accommodate. I felt like royalty while staying at this hotel. Smiles, laughs, service, warmth…that pretty much describes the attitude of everyone. I highly recommend you choose Grand Residences while staying in Mexico.
If you would like to spend more time in the Mexican Caribbean and enjoy the services, indulgences and hospitality that are the hallmark of The Leading Hotels of the World® then this exclusive beach hideaway is the perfect spot for you.
Arrange an appointment to tour the resort with a Grand Residences specialist and discover the benefits of ownership.