Cancun shuttle service

We would like to inform you that as a result of negotiations with the Cancún Taxi Union and the Ministry of Transport and Communications, Royal Resorts has been asked to reduce the frequency of the inter-resort shuttle between The Royal Islander, The Royal Caribbean, The Royal Mayan, Captain’s Cove and The Royal Sands. As of September 5, 2010, departures will now be hourly from 8 a.m. to 8 p.m. with an additional late service at 10 p.m. Buses will leave The Royal Sands from 8:30 a.m. to 8:30 p.m. and at 10:30 p.m.

The Saturday shuttle service will be available from 5 to 8 p.m. between The Royal Islander, The Royal Mayan, The Royal Caribbean, Captain’s Cove and The Royal Sands and there will be a late bus at 10 p.m. Departure times from The Royal Sands are 5:30 to 8:30 p.m. and 10:30 p.m., respectively. Please note that there is no shuttle service to and from The Royal Cancun on Saturdays.
The new timetable will be posted on the notice boards in the resort motor lobbies.

The shuttle service between The Royal Cancun and The Royal Sands and vice versa will not be affected.

Failure to comply with this request could lead to our license to offer this service being revoked.

We appreciate your understanding and cooperation in this matter and apologize for any inconvenience that the changes may cause. Please don’t hesitate to contact us if you have questions or comments.

51 replies
  1. Judy
    Judy says:

    So, if I want to leave Captain’s Cove around 9 pm., I’ll have to walk up the hill. Is that what you are saying? If so, we won’t be going to Captain’s Cove for dinner as some in our party can’t walk “up the hill”.

    • jgreen
      jgreen says:

      Dear Judy: Thank you for writing to Royal Resorts News. According to the new shuttle schedule, the bus will leave The Royal Sands at 8:30 p.m. and reaches Captain’s Cove at about 8:40 p.m., and continues to The Royal Mayan and The Royal Caribbean to drop off passengers, it then makes a second journey to Captain’s Cove at about 8:45 p.m., en route to The Royal Islander. I hope that this helps and that you and your party continue to enjoy your dinner at Captain’s Cove.

  2. dennis huggett
    dennis huggett says:

    I agree with Judy, we will also stop going to the Cove. As much money as the Royals bring into Cancun you should be able to reach some agreement with the authorities, or pay the fine. Many of us older members cannot walk the hill, if we have to pay the cab fare we will go elsewere. I am sure the cab drivers will not like getting a two dollar fare and then losing their place in line.

    • jgreen
      jgreen says:

      Dear Dennis: Thank you for writing to Royal Resorts News. The shuttle will still be available but with hourly departures from The Royal Islander starting at 8 a.m. until 8 p.m. on the hour with a final bus at 10 p.m. and from The Royal Sands from 8:30 a.m. until 8:30 p.m. on the half hour with a final departure at 10:30 p.m. during the week and with a limited service on Saturdays. We understand your concerns and will do what we can to assist members and guests with serious walking difficulties.

  3. Roberta Sejnost
    Roberta Sejnost says:

    With the new schedule will more buses be available for the once an hour run? Busses were often filled when they ran on the half hour. As loyal members of the Royal Resorts for over 37 years, we are too old to walk up the hill from the Cove to the Islander because we missed the bus or it was too full to fit us on. The Cove is our favorite and we usually visit it at least 4 times during our stay; perhaps we have ot give that up????

    • jgreen
      jgreen says:

      Dear Roberta: Thank you for writing to Royal Resorts News and I apologize for the delay in replying. I was waiting for additional information. The shuttle will be available but with hourly departures from The Royal Islander starting at 8 a.m. until 8 p.m. on the hour with a final bus at 10 p.m. and from The Royal Sands from 8:30 a.m. until 8:30 p.m. on the half hour with a final departure at 10:30 p.m. during the week and with a limited service on Saturdays. There will be no additional vehicles. We understand your concerns and will do what we can to assist you. Resort Management has reached a verbal agreement with the taxi drivers at the taxi stand at Captain’s Cove that they will drive members and guests that find walking a problem or have medical conditions that make movement difficult back to The Royal Mayan, The Royal Caribbean and The Royal Islander at no charge at times during the evening when the shuttle is not operating (Monday to Friday). I hope that this helps.

  4. Roberta Sejnost
    Roberta Sejnost says:

    Hello,
    Will there be a shuttle between only the Mayan, Caribbean and the Islander as there has been in the past? This would be a shuttle that only moves on Royal Resort property between the 3 resorts. This would be a great help to those of us who stay at the Islander and want to go to the Cove; we could walk across the street if we could simply get down the hill rom the Islander. Thanks

  5. S Jones
    S Jones says:

    What does this service cost us in terms of our annual dues? Is it really worth keeping it around? How many bus and/or taxi rides would I get if I kept that portion of my dues?

    Rather than duplicate the relatively cheap bus/taxi service that is readily available around the hotel zone, I would like to see a couple of trips/day from the Cancun resorts to the Hacienda/Playa del Carmen area. For example, an 8am and 1pm trip down and a 5pm and 10pm trip back.

    • jgreen
      jgreen says:

      Dear Sid: Thank you for writing to Royal Resorts News and for your suggestions. I apologize for the delay in replying to your query, I had to do a little research to obtain the information you requested. The courtesy shuttle costs $6 US per interval (per villa per week) in the case of The Royal Mayan and $4 US at The Royal Sands where there are more villas. This does not cover the cost of a one-way cab fare from The Royal Sands to The Royal Mayan and only six trips on the public bus system. The inter-resort shuttle is a popular service and is used by many members and guests.
      With regard to your comments about a shuttle service between the Cancun resorts and The Royal Haciendas, Thomas More Travel already offers this service from Monday to Thursday, departure at 10 a.m. from The Royal Caribbean, return from The Royal Haciendas at 5 p.m., cost $16 US per person, round trip (subject to change). Thomas More also offers a private transport service in vans for 1 – 10 passengers available on request every day and at any time, cost $85 US one way, $155 US round trip. Reservations at the tour desk or by writing to tourdesk@royalresorts.com I hope that this helps answer your question, please don’t hesitate to contact me if you have additional comments.

  6. cindy
    cindy says:

    I guess the economy is even bad at the Royals. I guess the cab drivers are wanting their cut of the pie. How much are they charging for the ride?

  7. Artie
    Artie says:

    I cannot believe this. The Royal Resorts are not transporting anyone but their own members!!!! The transportation between the resorts and resort owned facilities such as Captain’s Cove have always been a benefit associated with the membership. We were not just buying a place to stay at, but a true membership with we thought at the time was a Company big enough, hopefully with a little integrity, with a bit of clout in Cancun. Again, I reiterate that The Royal Resorts are not transporting anyone but their own members. Why is this even an issue with taxi driver unions and a Ministry of Transportation? I’m sure all the bus companies pay certain license fees or other fees for the effect the buses may have on the roads. I have a strong feeling that this has to do with the Cancun Taxi Union—-someone got a personal benefit out of these negotiations—-or else you have some lousy negotiators. There is an expression that has been going around for a long time about Cancun: You’re killing the goose that laid the golden eggs. Unions are important as history has shown, but even they get a little greedy.

    • jgreen
      jgreen says:

      Dear Artie: Thank you for writing to Royal Resorts News. A permit is required from the Ministry of Transport to run the inter-resort shuttle for members and guests After lengthy discussions with ministry officials and representatives of the local taxi union, Royal Resorts negotiators were able to keep the service, albeit with a more limited timetable. Once again, we apologize for any inconvenience that this may cause.

  8. Artie
    Artie says:

    We’ve been members for 17 years. We understand the concept of inflation and costs associated with doing business, but we have watched slowly the benefits and little perks associated with our membership slowly erode. Each year we go down, we wonder what next will be taken away.

    • jgreen
      jgreen says:

      Dear Artie: Once again, thank you for writing to Royal Resorts News and for your comments. Royal Resorts works hard to enhance the vacation experience of members and guests, for example recent villa upgrades include larger flat screen TVs and wifi Internet, and new services and activities have been introduced at the resorts. On your next visit, the Resort manager would be happy to meet with you for further discussion.

  9. George
    George says:

    Last year we used a mix of shuttle buses and taxis but if i come this year i will be sure to boycott the taxi service. The drivers are getting greedy and if the want our business they should compete in price and convience, not by threats, and no i don’t have a grudge against unions as i have been a dues paying union member for all of my life. The deciding factor whether to go to cuncun this spring will mostly likely come down to air fares and the continue hold organized crime has on the businesses of cancun.

  10. Marsha Danton
    Marsha Danton says:

    Chip, chip, chip… I’m really unhappy to see more services reduced or more restricted while our maintenance fees continue to soar. One of the original incentives for purchasing a villa at one of the Royal Resorts (as I was “pitched”) was that a week’s stay at the RR is so much less expensive than hotel room rates which would continue to rise. At this point, when you add in the through-the-roof maintenance fees, I’m beginning to think a hotel package with air is not such a bad idea. There are a lot of older folks at the resorts upon whose backs you were able to continue to expand into the R. Haciendas, etc. Removing so many of the benefits to them and others is really biting the hand that feeds you. While I’m at it…changing your bank to one in Mexico that now means your US members are being charged U.S. local bank charges for foreign payments of annual maintenance fees if we use credit cards to pay them is one of the very worst ideas anyone at the company ever had. It may help somebody there but not us members in the US. Bad move, and bad form.

  11. MDanton
    MDanton says:

    PS. Reduced shuttle services between resorts or at least down and up the hill to the street and to the Cove is another bad move. It certainly sound like someone is getting blackmailed at the taxi union level. I, too, thought the Royal Resorts meant more in Cancun and that being a member of the RR did as well.

  12. Richard Douglas
    Richard Douglas says:

    I have a fast question which is not about the shuttle but I thought I’d ask anyway. Can we buy fresh fish from
    Captain’s Cove to cook on our own?

  13. Jim S
    Jim S says:

    I too will boycott taxis. My membership promised shuttle service.which you now restrict but still provide at a more limited basis so I guess you’re still “providing.” I can’t believe your negotiators caved in to the pressure. If all the Royals members stopped using taxis there would be a lot of drivers out of work.

    • jgreen
      jgreen says:

      Dear John: Thank you for writing to Royal Resorts News. I forwarded your query to the Reservations Center and a representative should be contacting you with your receipt if they haven’t done so already. With regard to your second query about the phone numbers, the number to call is +52 998 881-0100 (the + refers to the dialing code from the country you are calling from). Dial and ask the operator for the resort in question, giving your name and villa number. You may also give the following email addresses to friends and family in case they need to send you a message. Your name should be included in the subject line. The Royal Mayan: recepcionrm@royalresorts.com
      The Royal Islander: recepcionri@royalresorts.com
      The Royal Haciendas: recepcionrh@royalresorts.com I hope that this helps.

    • jgreen
      jgreen says:

      Dear Jim: Thank you for writing to Royal Resorts News. I have forwarded your comment to the Resort Management.

  14. John
    John says:

    This is the first I’ve poked my nose in your forum in a while. As an owner for 15 yrs I too am dissapointed in this shuttle change. Over the past years we owners have noticed a reduction in other services that we had all grown to appreciate. There should be NO reason the Islander, Caribbean and Myan could not share a shuttle on their own property, at least down to the street, if not to the Captains Cove. Many owners and guests do leave together to go out and without a convenient means of transportation would have to split up and squeeze into cabs,,,I just returned from Marriott Surf Club in Aruba,,they also have three seperate hotels on their property. However they do provide shuttle carts between them, Granted this is a different Country but they understand the benifits of happy vacationers,,, Because of service reductions I have observed over the last five years more and more owners are trading their units to go elsewhere ,, this shuttle change will only add to it….We use to look foward to seeing familiar faces on our yearly weeks..now we see more and more non members who at times dissrespect the property…..I can only suggest the Royals get back to what made them great,,or become another 2nd rate timeshare!

  15. Sue
    Sue says:

    What a step backwards! I remember the year RM opened and walking that hill. That was almost 30 years ago and it was hard then. It seems like once there is a new resort within the royal family, it gets all the priorities and forget the resorts that started their “good name” and 5 star status. I’m sure that the Royal Resorts has enough pull to get the shuttle up the hill on a more frequent basis if they wanted it. They used to always state that we were the number 2 employer in Cancun behind Coca Cola in the old days. We have not been down to Cancun for the past two years due to the various changes and costs, we were hoping to get back before the contract runs out at the RM but who knows what else will be changed by then, making it more inconvenient for owners.

    • jgreen
      jgreen says:

      Dear Sue: Thank you for writing to Royal Resorts News. Royal Resorts apologizes for the inconvenience that the reduction in the number of shuttle bus departures is causing members and guests. Unfortunately, despite lengthy negotiations, management representatives were unable to prevent this happening but were able to retain the license to operate the service which was also under threat.
      We hope to have the opportunity to welcome you back to The Royal Mayan and show you some of the improvements that have been made since your last visit, for example, the resort-wide Wi-Fi access, new TVs and pillow top mattresses in the villas, and a new Games Room at the resort for board games, computer games and other social activities.

  16. Sandy
    Sandy says:

    This is a very reasonable change. I am actually surprised you still have it. It seems like such a waste of gas/diesel to run these large buses. Gas prices are very high and most of the time the shuttle buses are not full. Also, Cancun runs local buses along the strip all day/night long for a few pesos. It is a shame that we aren’t supporting the local economy by taking their buses. And it wouldn’t hurt most of us to walk. By the look of many of us vacationers, we could use the exercise!

  17. Sumner Shapiro
    Sumner Shapiro says:

    I join those who are very disappointed by this change. I have as guests my children and grandchildren amounting to five in all saying at the Caribbean. A cab will not accommodate us all and this will make bus travel both less convenient and overcrowded. It will certainly discourage us from dining at Sisal and the Sands. Moreover, I am not alone in being at an age when walking up and down hill to Captain’s Cove and the public bus is very stressful. I am already scheduled for January 2011 but this will end my Cancun visits.

    • jgreen
      jgreen says:

      Dear Sumner: Thank you for writing to Royal Resorts News. We understand that the reduction in the number of shuttle runs between the resorts and Captain’s Cove and Hacienda Sisal is an inconvenience for members and guests and we regret this, nevertheless we would like to clarify that the service has not been cancelled, it still exists. You can find the departure times posted in the motor lobby of your resort.
      A permit is required from the Ministry of Transport to run the inter-resort shuttle for members and guests and it came under threat. After discussions with ministry officials and representatives of the local taxi union, Royal Resorts negotiators were able to keep the service, albeit with a more limited timetable. Once again, we apologize for any inconvenience that this may cause.
      We understand your concerns and will do what we can to assist you. Resort Management reached a verbal agreement with the taxi drivers at the taxi stand at Captain’s Cove that they will drive members and guests that now find walking a problem or have medical conditions that make movement difficult back to The Royal Mayan, The Royal Caribbean and The Royal Islander at no charge and valid only at times during the evening when the shuttle is not operating (Monday to Friday).
      With regard to your comment about the size of cabs, many of the taxis parked outside the resorts are now vans and can accommodate between six and eight people.
      I hope that this helps and that you enjoy your vacation. Please let me know if there is anything else I can assist you with.

  18. Suzanne Rinke
    Suzanne Rinke says:

    I think jgreen says it all! I agree 100%. Our family has been members for 16 years. Things Sure ARE NOT they way they used to be. sad

    • jgreen
      jgreen says:

      Dear Suzanne: Thank you for writing to Royal Resorts News. I am sorry to read your comment. We value your feedback and would like to talk to you.

  19. David
    David says:

    I understand the problem with the shuttle permits and can only offer the following. The shuttles used to run with a very light passenger load, but that is no longer the case. The decrease in shuttle frequency has turned each shuttle into a cattle-car when they do depart. It has added us to the taxi-user pool, and that is exactly what the city wanted. Frankly, the shuttle was a good perk, but the taxi’s are prompt, courteous, and there whenever you need them. The lack of shuttles is not going to keep us away, but there is a perception (right or wrong) that services are going downhill. The customer (us) may not always be right, but they are always loud and perceptions can be tough to defeat. We have always, and continue to be, happy with the service we receive at the Royals.

  20. Virginia Greulich
    Virginia Greulich says:

    I really think that you should be allowed to keep service between Mayan Caribbean and Islander to down to street as no one would take a taxi that short of a distance. You are on your own property and it is not the Ministry business. We are ther for the whole month of February and the shuttle is already over crowded. It can not possibly carry the whole crowd on a once an hour basis.

  21. Jenny
    Jenny says:

    Hello,
    I’m a Royal Resort member since 1996. I’d like to know if the Resort Management would consider extending the shuttle service from the Royal Haciendas to Playa del Carmen after 5pm for members who would like to go to Playa for dinner. We often go to Playa for dinner at night and although we had no complaints paying for the taxi fare for our return to the Resort, we feel much safer riding back to the resort in the shuttle than in a taxi given the drug problem scattered in Mexico. I know that it is much safer in Cancun and Playa than any other cities near the Mexican border, but you never know. In the past, I have always felt safe in Cancun and Playa but recently, I’m a little nervous about riding in a taxi at night in Playa. A couple of years ago, we took a taxi back to the Haciendas from Playa and instead of staying on the main road, the driver took the back roads and drove us around very isolated and seemed like unsafe areas. The trip took much longer than normal. We weren’t sure of what the driver’s intention was at the time. In any case, I think that by offering extended service to Playa after 5 pm to Royal members at the Haciendas, it will probably encourage more members to come to the resorts when they feel safer to go out at night.

    • jgreen
      jgreen says:

      Dear Jenny:
      Thank you for writing to Royal Resorts News. We are very concerned for the safety of our guests and would like to stress that the Playa del Carmen taxi union has proved to be a very professional organization, to the degree that they are in charge of running the last two (most popular) runs from The Royal Haciendas into town. We recommend that members and guests always take note of the taxi number and driver’s name and report anomalies like the one you describe.
      In conclusion, we are sorry that you had an experience that raised these concerns, however we are not considering an additional run for safety reasons as we believe taxis in Playa del Carmen are as safe as many other taxis in the world.
      With regards to traffic in Playa del Carmen, there is an second road via the ring road or arco vial which skirts residential neighborhoods and areas under construction to the west of the highway and comes out north of town. Although it is designed to filter off some of the Riviera Maya traffic, local people often use it to avoid traffic lights and delays on the main road. I point this out as drivers may use it when traffic is particularly heavy on Highway 307.
      I hope that this helps answer your question and we look forward to seeing you back at your resort home.

  22. Maritza Fee
    Maritza Fee says:

    Me and my family of 4 in total are going to be in your resort from April 16 to the 23, and would like to know if you have a free bus shuttle from the airport to your resort, and if not, what is the best way to get from the airport to your resort. Thanks, Maritza

    • jgreen
      jgreen says:

      Dear Maritza: Thank you for writing to Royal Resorts News. I forwarded your query to Thomas More Travel and you should have already received an email response with the information on rates for the airport transfer service to the resorts (shared and private vans available) from one of the representatives. Please let us know if we can help you with anything else in the lead up to your stay.

  23. Robin
    Robin says:

    I agree with Suzanne. I am a newer member, but I think it would be a great service to guests at RH to be able to catch a shuttle back at say 8 or 8:30 at night. We almost always go into Playa del Carmen for dinner when we go, and end up catching the last shuttle of the day into Playa. Would be great to have a couple run a little later, for those of us that want to stay on the beach all day and head into town later.

    • jgreen
      jgreen says:

      Dear Robin: Thank you for writing to Royal Resorts News. I have forwarded your suggestion to Resort Management.

  24. Rubyanna
    Rubyanna says:

    I agree with the concerns about some of the taxi drivers. We experienced two rides in January that had me worried because of the deserted backroads we took. We reached 307 very close to Haciendas, but the ride through unlit, unpopulated areas was disconcerting.

    • jgreen
      jgreen says:

      Dear Rubyanna:
      Thank you for writing to Royal Resorts News. I will repeat the response given to Jennie. We are very concerned for the safety of our guests and would like to stress that the Playa del Carmen taxi union has proved to be a very professional organization, to the degree that they are in charge of running the last two (most popular) runs from The Royal Haciendas into town. We recommend that members and guests always take note of the taxi number and driver’s name and report anomalies like the one you describe to the Front Desk.
      In conclusion, we are sorry that you had an experience that raised these concerns, however we are not considering an additional run for safety reasons as we believe taxis in Playa del Carmen are as safe as many other taxis in the world.
      With regards to traffic in Playa del Carmen, there is an second road via the ring road or arco vial which skirts residential neighborhoods and some fairly isolated areas under construction to the west of the highway and comes out north of town. Although it is designed to filter off some of the Riviera Maya traffic, local people often use it to avoid traffic lights and delays on the main road. I point this out as drivers may use it when traffic is particularly heavy on Highway 307 and also because of the ongoing road works on Highway 307 (the construction of ramps and overpasses for through traffic, which when completed will ease congestion).
      I hope that this helps answer your question and we look forward to seeing you back at your resort home.

  25. Kathy B.
    Kathy B. says:

    I would like to see a shuttle from Cancun back to Haciendas around 9-10pm so that those of us who have units at Haciendas can go to Cancun for dinner at the Cove. AS well as a late shuttle from Playa back to the Haciendas around 9-10pm so that we don’t have to take taxis that late at night.

    • jgreen
      jgreen says:

      Dear Kathy: Thank you for writing to Royal Resorts News. I have forwarded your suggestion to Resort Management.

  26. DAZ
    DAZ says:

    I will be arriving in May 2011 for my week at the Royal Sands.
    What are the various ways of transportation to get from the airport to the hotel and who are the possible carriers?
    Thanks

    • jgreen
      jgreen says:

      Dear Daz: Thank you for writing to Royal Resorts News. Thomas More Travel, the in-house travel agency for Royal Resorts offers a convenient airport transfer service. Here is the information on rates and how to go about making a reservation. I forwarded your query to the travel agency when I received it and a representative will have contacted you already.
      Cancun Airport to the Cancun Royal Resorts
      Shared Van Service
      $11 US per person one way or $20 US round trip. Vans call at the other Royal Resorts in Cancun and there may be a 15-20-minute wait at the airport as the van or minibus fills with other passengers. Out of consideration for fellow passengers, there is a luggage allowance of two standard size suitcases or one suitcase and one golf bag.
      Service available between 7 a.m. and 9:30 p.m., if your flight arrives before or after these times, transport is available in a private van.
      Private Van Service
      Vans seating 1 to 7 passengers and go straight to your resort. Rates: $55 US one way or $95 US round trip
      In larger vans for 7 to 10 passengers Rates: $65 US one way, $120 US round trip
      Cancun Airport to The Royal Haciendas, Playa del Carmen, Riviera Maya
      Shared Transport
      $25 US per person one way, $45 US round trip (departing from The Royal Haciendas)
      The same luggage allowance applies and the service is also available from 7 a.m. to 9:30 p.m.
      If you would like to purchase a round trip ticket but will be departing for the Airport from one of the Cancun Royal Resorts the cost is $34 US but does not include the transport between resorts.
      Private Service
      $85US one way per vehicle or $155 US round trip. The van seats up to 10 passengers.
      All rates are subject to change without prior notice. Children aged three or older are charged the full rate for their seats. Babies sitting on the laps of their parents do not pay.

      If you would like to book your transport from Cancun Airport to Royal Resorts with Thomas More Travel you may do so online at: http://www.thomasmoretravel.com/app/TransportationList.aspx
      Call Toll Free 1 800 791 44 96 or send an e-mail to : airportservice@thomasmoretravel.com with the following information:
      – Full name
      – Number of people
      – Date of arrival
      – Airline carrier and flight number
      – Arrival time in Cancun
      – Resort of stay.
      – Villa number
      – If you are a member but are not using your week and are renting a villa, Thomas More Travel will need the confirmation number at the resort. Similarly, if you are a guest of a person that is renting a villa you will need to supply the name and confirmation number.
      -If you are a guest of a member, Thomas More Travel will request the name of the member.
      – Type of service desired (shared or private)
      – Departure Date and Flight Number if you are making a Round Trip reservation.
      – Telephone / Fax number
      – If your departure will be from one of the other Royal Resorts you should specify the name.
      Reservations must be made at least 24 hours prior to departure for Cancun. Once Thomas More Travel receives this information, a representative will send you a voucher which you must print out and show to Thomas More Travel staff upon arrival at Cancun Airport. Airport policy stipulates that you must book your transport before you travel to Cancún and bring the printed confirmation voucher with you in order for Thomas More to provide the service. Driver’s union regulations prohibit Thomas More Travel from transporting passengers who are not in possession of the said voucher.
      The charge for the Airport Transfer is applied to the resort bill and is paid at the end of your stay. You do not have to pay Thomas More Travel staff at the airport, however if you would like to give them a tip you may do so.
      If you make a one way reservation, you can always make arrangements for the return leg of the journey at the tour desk in your resort.
      If you have a round trip transfer reservation, you should call in at the tour desk during your stay to collect the service voucher for the return journey to the airport, Thomas More Travel staff can confirm your flight for you at this time and set the pick up time. You should do this before 6 p.m. on Friday if you are scheduled to travel on Saturday.

  27. chibuilder
    chibuilder says:

    Can somebody explain whether Royal Resorts is still running the complementary shuttle from Royal Haciendas up to Royal Islander? I’m told yes, but I can’t seem to find a schedule for that shuttle and have been told it has been significantly limited. We are owners at royal islander and will be staying at Royal Haciendas soon. The people we are bringing down with us have never seen Royal Islander and we very much wanted to spend a day up there to show them the Tri-Royals. And, we may wish to dine at Captains Cove or Sisal. Can you please explain our options for shuttles to accommodate these two specific needs during our stay. It seems that there have been signicant detrimental cut-backs to the shuttle services this past year. Thank you.

    • jgreen
      jgreen says:

      Dear Jon:
      Thank you for writing to Royal Resorts News. The complimentary shuttle service is available between the Cancun Royal Resorts and links The Royal Islander with sister resorts The Royal Caribbean, The Royal Mayan, The Royal Sands and The Royal Cancun and Captain’s Cove and Hacienda Sisal restaurants. Last year, the number of scheduled departures on this route was reduced due to circumstances outside the control of Royal Resorts, but you will still be able to make your way around and visit the resorts during the day and evening. The shuttle timetable is posted in the motor lobby at all the resorts.
      With regard to getting from The Royal Haciendas to The Royal Islander, there isn’t a complimentary shuttle to and from our Riviera Maya resort, however Thomas More Travel offers convenient transport services. Shared van transport service is available on Thursdays, the cost is $16 per person, departure 11 a.m. from The Royal Haciendas, return leg departs from The Royal Sands at 6 p.m.
      If you would like to dine at Captain’s Cove or Hacienda Sisal, the agency also offers an evening transport service from The Royal Haciendas to either of these restaurants (no stops at resorts or any other sites in between) for up to four people, cost $75 US round trip.
      Alternatively, private van transportation is available from Thomas More Travel throughout the day and night, cost $85 US one way, $155 US round trip for a van accommodating up to 10 passengers Rates are subject to change. You may make reservations at the tour desk in the lobby at The Royal Haciendas.
      For more information on Thomas More Travel visit http://www.thomasmoretravel.com
      I hope that this helps. Please let me know if I can assist you with anything else in the lead up to your vacation.

  28. dave
    dave says:

    what a bunch of hooey. Your product is going downhill. You can’t keep pinching the tourists more and more each year. will start to look for next bargain spot soon, Have been to Cancun 3 times now, have enjoyed our trips, however, you are going to overprice the location, and I don’t find the Island overly compelling to want to overpay for it.
    Would rather keep my money in USA and visit Key west or similar location.

    • jgreen
      jgreen says:

      Dear Terry:
      Thank you for writing to Royal Resorts News and for sharing your opinion. Your comment has been forwarded to Management and once again Royal Resorts apologizes for the inconvenience caused by the changes in the shuttle schedule that it had to make in 2010 in order to be able to keep the service.

  29. Donna Gudavich
    Donna Gudavich says:

    We will be staying at the Royal Cancun for one week, then transferring to our regular week at the Royal Mayan. Will we be able to use the resort shuttle service to accomplish this?

    • jgreen
      jgreen says:

      Dear Donna:
      Thank you for writing to Royal Resorts News. The resort shuttle does not run on Saturdays between The Royal Cancun and The Royal Sands with the connecting service to The Royal Mayan. However, the bellboys at The Royal Cancun will be happy to help you move your luggage to the lobby and call a taxi to take you to your home resort. You can arrange this by calling ext. 177 in advance. I hope that this helps. Please let me know if I can assist you with anything else.

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