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Grand Residences and Royal Resorts in Trip Advisor Mexico’s Top Hotels list

Grand Residences has made the Trip Advisor Traveler’s Choice Top 25 Hotels in Mexico 2017 list for the third year running, coming in at No. 2. In the category of Top 25 Hotels in Mexico for Best Service 2017, the award-winning Puerto Morelos resort is at No. 3.

We are pleased to share with you that two other Royal Resorts were also included in the Trip Advisor Travelers’ Choice lists for Mexico. The Royal Cancun and our Riviera Maya resort The Royal Haciendas feature in the Trip Advisor Travelers’ Choice Top 25 Hotels in Mexico for Families 2017 occupying spots No. 4 and No. 12 respectively.

Both resorts have sheltered beaches and gentle surf, extensive tropical gardens for treasure hunts, children’s pools and playgrounds, and kids clubs offering a range of fun activities. Parents and grandparents love the amenities, low-rise architecture, sense of community and the welcoming ambiance too. Home away from home, they really are family favorites, perfect for an unforgettable vacation in paradise for all ages.

Tell the World about Royal Resorts

If you have just returned from Royal Resorts, why not share your experience on Trip Advisor. Tell the world what you love about your resort, the meals and activities you and your family you enjoyed or about a member of staff who made your day.

You can also use the GuudJob app to post reviews of the employees that look after you during your stay. Download the app from the Apple App Store or Google Play. Log on and search for the Royal Resorts logo and the person’s profile. Alternatively, visit www.guudjob.com to write your review.

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Building a home for Maclovio, 2nd Royal Resorts Foundation Race reaches target

The 2nd Royal Resorts Foundation Race took place on February 19 in Cancun with the participation of 493 competitors of all ages, 84 volunteers and local sponsors. Thanks to the efforts of all involved, a total of $214,000 pesos was raised, almost triple the amount raised in 2016, in support of this year’s cause: rebuilding […]

Celebrating 40 years with Royal Resorts

We are sure that you would like to join us in congratulating another member of the Royal Resorts family who has passed an important milestone in her career. Ivohnne Peniche, Office Manager in the Corporate Office in Merida is celebrating 40 years with Royal Resorts. She has seen the company grow over the years from […]

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Celebrating 38 years with Royal Resorts

Meet Mirna Pech our dynamic Executive Housekeeper who is celebrating 38 years with Royal Resorts in Cancun.

Originally from the small town of Sotutá in the state of Yucatán, Mirna began her career at The Royal Cancun in the early days of the resort when it was known as VCI. Only 15 when she started her first job as a maid assigned to the villas in building 5, she learned quickly on the watch of Doña Pilar Quintal, the first Royal Resorts Housekeeper.

The years passed and Mirna worked her way up the corporate ladder as a Maid Supervisor, Assistant Housekeeper, The Royal Caribbean Housekeeper and finally Executive Housekeeper for the Cancun resorts in 2002. She now manages a team of 447 employees in the Housekeeping and Laundry departments. She is supported by a management team that includes her assistant, the Housekeepers at The Royal Sands, The Royal Cancun and The Royal Caribbean-The Royal Islander and the Laundry Manager.

Mirna loves her job and says, “I have been with Royal Resorts for more than half my life, but it doesn’t seem like that. How time flies when you enjoy your work! Royal Resorts is a great company and I am proud to work here. In the early days of Royal Resorts, the Developers instilled a spirit of community and friendship at The Royal Cancun that still endures today. We have a philosophy of excellence and attention to detail, which we reinforce with teamwork, constant training and a belief in the value of every employee. I think that our work environment is unique and that we transmit its warmth and friendliness in the hospitality that we offer.” She adds, “Our members that return year after year are our beloved friends and part of our family and I thank them for their trust and preference.”

On the subject of professional growth, Mirna is grateful for the opportunities that she has had at Royal Resorts and says: “I learn something new every day that I can implement to improve the services we offer. In recent years, I have been involved in the company’s green program. We are looking for ways to protect the planet and conserve natural resources and the steps we have taken to date in the Housekeeping and Laundry department include changing many of our procedures and substituting many of the cleaning products we use for environmentally friendly alternatives.”

Mirna ‘s enthusiasm and commitment has spread throughout her department. She really is a distinguished member of the Royal Resorts family.

We are sure that you will join us in congratulating her for her years of service.

Welcoming you home year after year

Mirna is not alone in her long years of service. Many other Royal Resorts employees have been with the company for more than 10, 15, 20, 25 and even 30 years. Some are the waiters that greet you with a smile, ask after your children and bring you your favorite cocktail; others are gardeners, bellboys, maids, security or Front desk staff. Others work behind the scenes in Maintenance or accounting and some even work in the Merida office. Wherever they are, they are part of the Royal Resorts Family and dedicated to making each vacation even better than the last.

Every three months employees who are passing an important milestone in their careers at Royal Resorts are invited to a special breakfast with department heads and Management representatives. This breakfast is one of the events organized during the year by the Human Development department.

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Celebrating 17 Years at The Royal Sands

Opened in 2000, The Royal Sands, the largest resort in the Royal Resorts Collection, is celebrating its 17th anniversary this season. A glorious beach setting at the heart of the Cancún Hotel Zone, 340 spacious ocean-view villas and an array of services ranging from a full-service spa and gym to a marina, activity center and […]

Romance is in the Air at Royal Resorts this February

Traveling to Royal Resorts in Cancún or Playa del Carmen for Valentine’s Day? Surprise the one you love with an unforgettable meal at your favorite Royal Resorts restaurant. You have a variety of tempting options to choose from, a glorious sunset and fresh seafood at Captain’s Cove; superb Continental cuisine and live guitar music at […]

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The Royal Resorts Foundation, Helping to Change Lives

The Royal Resorts Foundation is always looking for ways to help those in need, bring change to communities and to protect the planet. Its causes include study scholarships for children living in poverty, cancer screening and medical treatment, funding physiotherapy for children with physical and neurological challenges, emergency relief for employees, help for the aged, and conservation of the Mayan jungle and the area’s underground rivers.

By the end of 2016, the Royal Resorts Foundation had raised nearly USD$300,000 for its community and conservation causes through the Dollar a Stay campaign at the resorts, additional donations by members and employees, fundraising events organized by staff, the sale of recyclable trash and more. Here’s a look at the Royal Resorts Foundation’s causes.

Royal Resorts Foundation

Keep on Running for a Good Cause, Second Royal Resorts Foundation Race, February 19, 2017

We are gearing up for the Second Royal Resorts Foundation Race on February 19, 2017 and we invite you to join us in supporting another worthy cause. This time, the Royal Resorts Foundation has partnered with Pro Niños Excepcionales A.C., a Cancun NGO that supports children with physical, neurological and mental challenges. We will be helping a man who has devoted his life to caring for sick children but now needs a helping hand himself, Maclovio Tun

At 74 years old, Maclovio is the sole breadwinner for his family, wife Carmen who is paralyzed and their son Reyes who has severe cerebral palsy. Their derelict house has a leaking roof, no door and no sanitation facilities and is unfit for them to live in. Our goal is to renovate and extend it, adding a bathroom, bedroom, ramps and other aids for easy access, making it a safe, healthy and comfortable space for them.

Sign up for the Second Royal Resorts Foundation Race and help renovate Maclovio’s home. Take part in the 10, five or three-kilometer race or a three-kilometer walk, there’s a Fun Run for children too.

Sign up today by emailing contact@royalresortsfoundation.org

Invite your friends and family to take part too! The closing date for registration is February 11.

Race details

  • The race takes place on February 19 at 7 a.m. Starting point: Captain’s Cove Restaurant to Westin Regina and back again.
  • Race Fee is $250 pesos per adult and $150 pesos per child and includes a souvenir t-shirt and finalist’s medal, race number, chip, water and an isotonic drink at the finish line
  • 3, 5 or 10 kilometers
  • Age categories for men and women

Free (15-39 years)   Master (40-49 years)           Veteran (50 and over)

Prizes will be given to the first three places in each category in the 5 and 10 km races for men and women. The first three Royal Resorts employees to cross the finish in the 5 and 10-kilometer races for men and women will also receive prizes.

Children’s Fun Run

Bring the kids! There is a race for them too!

  • Children aged 4 to 7 years
    500 meters
  • Children aged 8 to 12 years
    1 kilometer

If you are not going to be in Cancun in February you can still support the cause by making a donation to the Royal Resorts Foundation online at www.royalresortsfoundation.org or during your stay at Royal Resorts.

Second Royal Resorts Foundation Race

Building a Home for Dani

In February 2016, our First Royal Resorts Foundation Race, organized in partnership with Erase Una Vez un Hogar A.C. (Once Upon a Time a Home), helped raise money to build a home for Dani, a little boy from the village of Leona Vicario with brittle bone syndrome. Dani and his family are now settled comfortably in their new house, which is equipped with foam floors, ramps and other aids to meet his needs.

Dani’s new house

Therapy for Physically Challenged Children at the Cancun CRIT Clinic

In November 2016, Royal Resorts Foundation made a donation to the CRIT Rehabilitation Center in Cancun (Centro de Rehabilitacion e Inclusion Infantil Teleton) to cover the costs of physiotherapy for six children with motor, bone and neuromuscular diseases.

The CRIT Center is run by a Mexican charity called Fundacion Teleton, which has 23 CRIT Centers all over the country and a Children’s Cancer Hospital, and attends 294,172 children.

CRIT Centers provide diagnosis, physiotherapy, multisensory stimulation, occupational therapy and care for children with mobility challenges, cerebral palsy, autism, cancer and other illnesses. Dedicated teams of medical staff and volunteers help children from low-income households, providing access to treatment that will improve their quality of life. Counseling, health and hygiene seminars are also available for the parents of special needs children and for those with terminally ill children.

As a result of the therapy they receive at the CRIT, some children become stronger and more independent, taking their first steps, learning to swim, dress themselves and move around more. Others begin to express themselves through art or practice their language skills.

crit

Helping Women get Vital Cancer Screening

In 2016, Royal Resorts Foundation donations funded vital breast cancer screening, mammograms, ultrasounds or treatment for 693 women on a low income.

The Foundation’s partner for this cause is Grupo Desafio de Quintana Roo, A.C. Founded in 1999 by a group of women who have fought their own battle with the disease, the Cancun-based NGO started life as a support network for breast cancer patients. Its mission is now to help all those living with the disease, regardless of sex, age or type of cancer.

In addition to helping women from the poorest sectors of society with cancer screening and treatments, Grupo Desafio seeks to raise cancer awareness by giving seminars on the disease and the importance of early detection in local communities. It also offers self-help and counseling sessions for patients and their families.

Royal Resorts Foundation

Employee Emergency Relief Fund

The Royal Resorts Foundation gives emergency aid to staff coping with grave illnesses such as cancer, major surgery or accidents in the family and to care for the terminally ill. In 2016, it helped seven employees with health problems, including treatment for scoliosis, eye surgery, bladder surgery in a case of spina bifida, epilepsy medication, speech therapy for a child with Down’s syndrome, hearing aids and assistance with funeral expenses.

Employee Emergency Relief Fund

Building a future for children in need

The Royal Resorts Foundation awards scholarships to a class of children attending primary school in Colegio Mano Amiga in the Ciudad de la Alegria community center on the outskirts of Cancun.

Colegio Mano Amiga students come from poor families, often from single parent households, migrant families or vulnerable backgrounds overshadowed by domestic violence, addiction, crime or other problems that would make it impossible for the child to continue his/her studies if it were not for this support.

At Colegio Mano Amiga primary and secondary school, children study and play in a safe, happy environment. They have access to nutritious meals and medical treatment and an education that will give them hope and a better chance in life.

Mano Amiga Cancun

Saving the Mayan Jungle

In partnership with Amigos de Sian Ka’an, the Foundation is helping to fund initiatives to protect the Mayan Jungle and its precious wildlife and the fragile network of underground rivers that flows deep in the limestone beneath our feet.

Through the environmental services payment program coordinated by Amigos de Sian Ka’an, 22 landowners in Ejido Juarez and four in El Eden reserve in northern Quintana Roo are receiving grants in return for preserving the forest on their land for posterity instead of clearing it for agriculture or cattle ranching. To date, 400 hectares of forest have been saved using this system. Not only is the forest protected for the rare animals and birds that inhabit it, it represents the capture and storage of 30 percent of the carbon dioxide emissions generated by water production, water treatment plants and pumping in the Benito Juarez municipal district where Cancun is located.

Participating landowners recognize that it is crucial to protect the jungle and their enthusiasm has spread to eight other ejidos where landowners are also interested in joining the program.

El Eden reserve is of vital ecological importance in the area. Straddling a natural fault line, it is a zone of jungle and marshland peppered with cenotes, underground rivers and lagoons where water is plentiful year-round, attracting wildlife. It is home to forest and wetland birds, whitetail deer, peccary, spider monkey, jaguar, puma, ocelot and anteater, among others.

Endangered as a result of deforestation, uncontrolled growth, ranching and poaching, rare jaguars and pumas still inhabit the territory. El Eden Reserve has been identified as a breeding area for jaguars and it is thought that females seek it out as a refuge to give birth. Using camera traps attached to trees along jungle trails, biologists are studying the big cats’ movements and those of the animals they prey upon such as deer, peccary, agouti and ocellated turkey.

The goal is to expand the environmental services program in the north and center of the state, linking larger areas of forest to the Sian Ka’an biosphere reserve and creating natural wildlife corridors for threatened species like the jaguar. Quintana Roo has the largest population of jaguars in Mexico, estimated at around 800 of the 4,000 that still roam the country. Protecting this emblem species, once held sacred by the Maya and the Aztecs, is a priority for Mexico’s environmental ministry and conservationists.

The project to create a natural corridor in northern Quintana Roo was given an extra boost recently at the COP 13 biodiversity summit in Cancun in December.

The cenotes and underground rivers of the Yucatan Peninsula are breathtakingly beautiful and a hidden treasure for biologists, archaeologists and cave divers. The only source of fresh water in the area, they are also fragile and under threat from urban development and pollution. Amigos de Sian Ka’an is mapping the network of underground rivers, studying threats to the aquifer and cenotes and working with government authorities, universities and the private sector to develop a water management policy to protect them.

jaguar

Gifts of Toys for Children in Need

In what has become a Christmas tradition at Royal Resorts, employees, members and guests collected toys to give a Kings Day surprise to children at La Escuelita de Sonia, a home school helping underprivileged children in Alfredo V Bonfil community on the outskirts of Cancun on January 6, 2017.

January 6, Dia de Los Reyes Magos is the day that Mexican children traditionally receive gifts and the Spreading Happiness Party at Sonia’s School was a fun morning for all with toys, games, piñatas filled with candies, cake and other goodies.

In 2016, toys were distributed at a school in the village of Leona Vicario.

The Royal Resorts Foundation accepts donations of educational material, new toys and used clothing (children and adults) in good condition all year round.

 

Get-togethers with Cancun’s Old Folk

On December 23, Royal Resorts Foundation volunteers helped at a Christmas lunch for 150 elderly parishioners at the Lourdes Church in Downtown Cancun. These monthly get-togethers during the year are a chance for pensioners living on their own to meet friends.

Elderly Parishioners

Get Involved

If you have a particular skill or would like to volunteer your time during your vacation to help those in need, give back to the community or do something to protect the planet the Royal Resorts Foundation would love to hear from you, write to: contact@royalresortsfoundation.org

For more information about the Foundation causes, fundraising events and special Spreading Happiness events organized during the year visit www.royalresortsfoundation.org Online donations are also accepted through the website.

 

We’ll be posting more updates, photos and videos of events on our Facebook page.

 

royalresortsfoundation

 

 

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Royal Resorts is 40 Years Old in 2017

This year, we celebrate the 40th anniversary of the founding of our first resort The Royal Cancun (1977 – 2017). Over the years, it has become a beloved home away from home for several generations of Royal Resorts members and it still looks as beautiful now as it did four decades ago. Founded in 1975, […]

Grand Residences is Three Years Old

Located on a pristine beach to the south of Puerto Morelos, our luxury private residence club Grand Residences by Royal Resorts also celebrated its third anniversary in December. It welcomes 2017 with 18 more residences and a sophisticated new look for Flor de Canela, its Mexican restaurant.

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No change to Royal Resorts Club Service Fees for 2017

This year’s Advisory Council meetings have concluded and Royal Resorts is please to announce that there will be no change in the member Club Service Fees for 2017. This is the third year running that they will stay the same at all the resorts.

Representatives of the Advisory Boards for The Royal Sands, The Royal Islander, The Royal Haciendas and The Royal Caribbean met with Resort Management and Finance Department representatives in October to review the operating costs during 2016 and the proposed resort budgets for 2017.

Royal Resorts is always looking for ways to improve the vacation experience of its members and guests by adding activities and services and amenities in the villas whenever possible. As a result of savings generated by a currency rate windfall caused by the fluctuation of the peso during 2016, it was able to incorporate a number of new features at the resorts that we hope members will enjoy.

Click here for details of the 2017 Club Service Fee (member log in required) for your resort and a list of improvements and new amenities to look forward too on your next visit to your home away from home.

The Advisory Council meeting reports and financial tables will be published in the Members Area of the Royal Resorts website (member log in required) www.royalresorts.com in the weeks to come and in your annual magazine Royal Resorts Life which is published in December. A complimentary copy of the magazine will be waiting for you in your villa during your next visit and an online edition will also be available.

What does the Club Service Fee cover?

The annual maintenance fee or Club Service Fee that you pay for your interval covers the upkeep of your resort and the following services and activities:

  • Maintenance and replacement of furniture and appliances in the villas due to wear and tear
  • Landscaping and gardening
  • Utilities
  • 24-hour Front Desk
  • 24-hour security
  • Maid service (except Sundays and official Mexican holidays)
  • Floodlit tennis courts and use of tennis rackets
  • Sports desk and snorkeling gear, bicycles, sailboats and/or kayaks
  • Activities organized by the Social Activities Team
  • High-speed Wi-Fi
  • Professional resort management

Which Resort services and activities are not covered by the Club Service Fee?

Your Club Service Fee does not cover the restaurants and bars, shops, the tour desk, spa, gym or social events such as the Welcome Party and the Taco Party that are organized by the Sales and Marketing department. They are part of resort businesses or sales and marketing programs and have separate budgets:

Not included in your Club Service Fee

  • Concierge Desk and Service
  • Restaurants and bars
  • Spa and gym
  • Tour desk
  • The Royal Market
  • La Paloma Gift Shop
  • Events such as the Welcome Party, weekly Cocktail and Taco Party, which are activities organized and sponsored by the Sales and Marketing department

Member Club Service Fees do not pay for expenses relating to the REFINE All-Inclusive Package

The Club Service Fee that members pay does not cover costs associated with All-Inclusive guests staying at The Royal Sands, The Royal Cancun or The Royal Haciendas.

The REFINE All-Inclusive program has a separate operating budget and pays a resort fee of US$2.50 per All-Inclusive guest per day to Resort Operations for extra expenses generated by the program such as the evening turndown service and housekeeping service on Sundays, laundry (bathrobes, linens and towels) and the Kids Club. The resort also receives a Club Service Fee for the rental of each villa to cover the services included in the annual dues.

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Great Kids Club News for Royal Resorts Members

We have some exciting news for members at The Royal Haciendas; you can now use the supervised Kids Club at no extra charge. If you have children aged between four and 12 years take them along to enjoy the fun games and activities supervised by Kids Club staff while you enjoy some spa time or […]

Royal Resorts Foundation helps women get vital cancer screening

The Royal Resorts Foundation supports the fight against cancer and partners with Cancun-based NGO Grupo Desafio de Quintana Roo, A.C. to help women on a low income get vital cancer screening and treatment. In October, Cancer Awareness Month, the Foundation donated more than $150,000 pesos to pay for cancer tests for 400 women. This was […]

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Grand Residences

Phase 2 of Grand Residences by Royal Resorts opens this November with 18 new luxury units. More suites and amenities, including a larger spa, two more restaurants and a shopping area, will be added in the years to come. Discover our award-winning beachfront resort to the south of Puerto Morelos, the latest in the Royal Resorts collection, and read what owners and guests are saying about it.

Setting New Standards of Luxury

Grand Residences continues to receive glowing reviews for the quality of the suites and amenities, the service and the beauty of the location. It is the recent recipient of the Trip Advisor Certificate of Excellence 2016 and was included in the Trip Advisor Travelers’ Choice Top Hotels in Mexico 2016. It is ranked No. 1 in the Puerto Morelos area on Trip Advisor, No. 4 in the Riviera Maya out of 360 properties and No. 12 in the Yucatan Peninsula out of 893 hotels.

In 2015, Grand Residences received the prestigious Travel Weekly Magellan Gold Award 2015 in the Luxury Hotels and Resorts category.

Unwind in the Perfect Sanctuary

Inspired by classic Mexican hacienda architecture, the two, three and four-bedroom residences at this award-winning private residence club are incredibly spacious and have everything owners and guests could need for an unforgettable vacation and life in paradise.

A stately living-dining area with sprawling sofas for relaxation, precious tropical hardwood furniture and a state of the art home entertainment theater leads out on to a private ocean view or beachfront terrace. Signature bedding and the finest 1,000-thread linens in the bedrooms make them a heavenly sanctuary for sleep and relaxation. A rain shower, granite countertops with twin basins, a whirlpool tub and separate WC are features of the large en suite bathrooms. The gourmet kitchen is equipped with high-end appliances including a Sub Zero fridge, Nespresso machine and a wine cooler. A separate laundry room with a washer and dryer is a welcome addition for owners with small children.

Touches of luxury are everywhere you look and include Bulgari® bath products, Jacuzzi, high-speed Wi-Fi, huge LED HD TVs, Blue Ray DVD players and iPod stations. The guest bedrooms are Jr. suites with a kitchenette, terrace and their own independent entrance, making them ideal for guests or for rental and exchange purposes.

Offering spectacular views of the Caribbean, the extensive outdoor terrace has comfy deck furniture and is perfect for al fresco living. Some of the residences even have infinity plunge pools, private gardens or roof terraces with a larger pool and deck.

Time-honored Hospitality

Unwind and indulge in the art of fine living at Grand Residences. General Manager Carlo Bicaci and his team of 350+ staff take care of every little detail to ensure that owners and guests enjoy an unparalleled vacation experience in their home away from home. From a welcome cocktail and fresh flowers and fruit in the residences to daily dried fruit snacks, cookies for the children and artisanal gifts with evening turndown service, there are gracious touches of hospitality at every turn.

At Grand Residences, owners and guests experience the best of the best, an impressive array of amenities and services worthy of a resort in the prestigious The Leading Hotels of the World® collection. As they cool off in the pool or relax in a hammock a pool concierge serves their favorite cocktail from the pool bar, returning later with popsicles, fruit or a refreshing Evian spray. They can spend the morning working out in the fitness center or on the tennis courts, go snorkeling or swimming and then soothe tired muscles with a massage in the Spa. There are daily activities, sports and games to enjoy and they’ll watch their children or grandchildren have even more fun in the kids club or teens club.

As they wind down after another day in their own beach hideaway, owners and guests can sip tea, nibble freshly baked scones and enjoy the ceremony of traditional afternoon tea in the lobby. Later, there’s time for cocktails in the bar before a gourmet dinner prepared by acclaimed French chef Yann Cozic at El Faro Grill or Flor de Canela, the signature Mexican restaurant. Theme dining nights, an extensive room service menu, the lobby café and a beach bar appropriately called Heaven offer more tempting treats and candlelit chef’s dinners on the terrace or beach can also be arranged.

Other services at the resort include a gourmet food market, business center, beauty salon, airport transport and event and wedding coordination.

A Concierge is on hand to help owners and guests have a wonderful vacation, plan an exciting sightseeing itinerary for them, and book fishing, diving and snorkeling trips, yacht charters, golf tee times and tables at local restaurants.

Owners and guests participate in unique experiences and activities during their stay such as a manager’s cocktail, wine and tequila tastings, a sunset cruise, bike trips and cooking classes, among others.

Spectacular Beach Setting

Nestled on one of the Mexican Caribbean’s most beautiful beaches, with the Mesoamerican Reef, the world’s second longest reef just offshore and a nature reserve on the doorstep, Grand Residences has a privileged location. The traditional Mexican fishing village of Puerto Morelos is just a short walk or bike ride to the north and for guests who like to combine their relaxation with fine dining, luxury shopping and nightlife, Cancun and Playa del Carmen are a 20-minute drive away. The many attractions in the Puerto Morelos area, the Riviera Maya and neighboring Yucatan are also within easy driving distance.

What owners and guests are saying about Grand Residences

Take a look at what owners and guests are saying about Grand Residences.

 

“First Class experience!”

The Grand Residences is a beautiful property with first-rate service. We were greeted with cucumber margaritas upon our arrival, check in was quick and our villa was magnificent. The attention to service detail was apparent everywhere here…

Lisa W

 

 

“Mind blown”

This resort is amazing! … Everyone here works really hard to exceed your expectations! Just the little touches from the pickup at the airport to the little figurines at turndown service are what set this hotel apart from others!

Catherine W

 

 

“Top notch Resort”

It was an amazing and luxurious 6 day stay. … It’s a 5 star property with top notch food and service.

Chirag P.

 

 

“The Best!”

This was our fourth visit to this resort in a year!

Suites: the suites are absolutely gorgeous: modern, spotless, luxurious. The dream kitchen has everything you can possibly need and it’s a pleasure to cook in it.

…The pools and beach areas are kept spotless and the service at both is amazing. You are treated like royalty!

MTLGAL

 

 

“Our second stay”

We stayed there for our second time this past spring. I absolutely love it here. It is a quiet and lovely family resort. It is so well maintained, the rooms are wonderful and I can’t possibly say enough about the staff. They are so welcoming and helpful and we enjoyed seeing many of them for the second time. We will be taking our entire family down there next summer for yet another stay, can’t wait!

Mmapng

 

 

“Unfair not to be honest: BEST experience EVER!”

Our expectations were high, admitted – but everything lived up to the high expectations – and a good bit more!
…We have been blessed by having some really great dining experiences all over the world – also in some of the top notch 1-2-3 Michelin star restaurants. However we have to admit that we have never before been eating this good for 9 days in a row.

Will we get back? OH yes! Amazing service, amazing food, amazing staff! 6 star experience!

Lars G.

 

 

“Amazing family vacation”

I cannot say enough about the property and people at the Grand Residence. The master suite was fantastic, the food was perfection, and the most friendly and accommodating people we have ever encountered. The locals in town were very sweet and proud of their culture.

Julia W.

 

 

“Such a Gem”

This place is the perfect place for families. Customer service is outstanding. So many wonderful people that truly care.

Leslie P.

 

 

“5 Star Everything!”

We have been fortunate to stay at the Grand Residences three times and each time just keeps getting better. The suites are bigger than my home, the service, the restaurants, the beach, everything is top of the line. You not only feel welcome from the moment you arrive but every single person gives you the impression that their whole existence is to make your stay the most pleasurable experience ever. We are not wealthy but they make you feel like a movie star. If you want to feel like royalty, stay at the Grand Residences!

APhillips2011

 

See our Grand Residences photo gallery

 

 

The President’s Circle gives Grand Residences owners additional travel benefits

Grand Residences owners enjoy endless privileges on vacation and at home with an exclusive Royal Resorts Signature Club membership, the President’s Circle.
Using President’s Circle Flexibility Elite Credits, Grand Residences owners can tailor their vacation time at the resort and book stays at other resorts in the Royal Resorts collection. If they have a prior Signature Club Platinum membership they can convert points for Royal Resorts weeks to credits for additional nights at Grand Residences.
Elite Credits are used in the Signature Marketplace to book international travel and additional vacation treats at Grand Residences and Royal Resorts.
With President’s Circle Elite Destinations, members enjoy reciprocal use privileges at a network of luxury resorts throughout the world, and special pricing and promotions with selected luxury cruises, hotel brands, adventure travel packages and other services.
Through Karma Exchange, Presidents Circle members also have exclusive exchange privileges at the award-winning Karma Kandara Resort on the island of Bali.
A President’s Circle Concierge is on call to assist members with all their travel needs.

Learn more about Grand Residences

Arrange an appointment to visit Grand Residences during your next vacation and learn about the benefits of ownership.

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Grand Residences and Royal Resorts in Trip Advisor Mexico’s Top Hotels list

Grand Residences has made the Trip Advisor Traveler’s Choice Top 25 Hotels in Mexico 2017 list for the third year running, coming in at No. 2. In the category of Top 25 Hotels in Mexico for Best Service 2017, the award-winning Puerto Morelos resort is at No. 3. We are pleased to share with you […]

Celebrating 38 years with Royal Resorts

Meet Mirna Pech our dynamic Executive Housekeeper who is celebrating 38 years with Royal Resorts in Cancun. Originally from the small town of Sotutá in the state of Yucatán, Mirna began her career at The Royal Cancun in the early days of the resort when it was known as VCI. Only 15 when she started […]

Friends and Family
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Sharing the Royal Experience with Friends and Family

Some members just want to tell the world about Royal Resorts, they love it so much. Over the years they have invited many friends to spend time with them in their home away from home. Passionate about Royal Resorts and the Mexican Caribbean, they have brought many new members to the resorts. If you are always talking about Royal Resorts, the Friends and Family referral program is a great way for you to share the magic with everyone you know by sending them an invitation for a special vacation offer.

One Member’s Friends and Family Referral Experience
Members since 2006, Julie and Brad Flory are Royal ambassadors who have already signed up for the Friends and Family program. Julie says, “The Friends and Family program has worked great for us and our friends. We plan to invite more people to try the Royal Resorts using this offer.  The four couples that accepted our invitation loved their stay.  Three of the couples invited us to share the unit in March.  Brad and I opted to use the murphy beds for the three weeks.  The weeks just flew by.”

“Our friends who used the offer had so much fun and made lots of friends during their short stay.

“We’ve had several people ask about this program since we returned from our trip in March.  I just need to forward the invitation.  Some of the members were also curious how it went for us and the guests.  We said it went great!”

Send your Friends and Family an Exclusive Offer

Why not join Julie and Brad as Royal ambassadors? We want to welcome new members like you to Royal Resorts and we have an exclusive Friends and Family vacation offer that you can send to your friends and family so that they can discover the magic of a Royal Resorts vacation for themselves.

You can email the vacation offer to your friends or share it with them through Facebook or Twitter. Start referring today, just imagine …you can help fill the resorts and strengthen the family feeling and community ambiance that you know and love.

Getting started is easy, all you have to do is register, spread the word and share the magic.

You’ll Earn Royal Resorts Rewards for Referrals

Every time one of your referrals books the Friends and Family vacation offer you sent them or joins the Royal Resorts family by purchasing a membership you earn Royal Resorts Rewards. That’s 5,000 Rewards if your referral books the package and an additional 20,000 Rewards if they become Royal Resorts members.

Every referral counts. The more referrals you make, the more Royal Resorts Rewards you can earn to offset the cost of your annual Club Service Fee or enjoy more tours, spa therapies and tempting meals during your vacation. And as a frequent referrer, you’ll also be able to take advantage of Friends and Family promotions sent out during the year.

Start thinking about everyone you know and the people you think would love Royal Resorts. Invite them to be part of the Royal Resorts family.

START REFERRING WITH FRIENDS AND FAMILY TODAY, CLICK TO JOIN

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Saving Time on the Day you Arrive at Royal Resorts

Here are some tips to save you time while planning your upcoming Cancun or Riviera Maya vacation at Royal Resorts. Whether it’s downloading the new Royal Resorts App to preregister or send a special request, booking your airport transfer stocking up your fridge or choosing tours, you can do it all online before you travel. […]

Plan payments during the year with the new Easy CSF service

Take the strain off your finances with Easy CSF, the new online escrow service offered by Interval Servicing Co. (ISCO). This stress-free option enables you to make smaller planned deposits towards your annual Club Service Fee during the year instead of paying one lump sum when you receive the invoice from your resort. Watch the […]

rewards
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Pay your Club Service Fee with Rewards

Royal Resorts Rewards gives you another way to pay your Club Service Fee. The Rewards you earn through your participation in the Friends and Family Referral program or for dining at the Royal restaurants, purchases at the resort stores, spa and gym services and tours you enjoy at Royal Resorts during your vacation can be used to pay your annual resort dues.

You can redeem Rewards and use them to settle your room account on your next trip to Royal Resorts. Think about all the vacation goodies such as additional meals at your favorite Royal restaurant, spa therapies and tours that you can enjoy with your Rewards.

Rewards can also be used to make a donation to the Royal Resorts Foundation charity causes.

For more information visit www.royalresortsrewards.com

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Saving Time on the Day you Arrive at Royal Resorts

Here are some tips to save you time while planning your upcoming Cancun or Riviera Maya vacation at Royal Resorts. Whether it’s downloading the new Royal Resorts App to preregister or send a special request, booking your airport transfer stocking up your fridge or choosing tours, you can do it all online before you travel. […]

Plan payments during the year with the new Easy CSF service

Take the strain off your finances with Easy CSF, the new online escrow service offered by Interval Servicing Co. (ISCO). This stress-free option enables you to make smaller planned deposits towards your annual Club Service Fee during the year instead of paying one lump sum when you receive the invoice from your resort. Watch the […]

Sea turtle
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Sea Turtle Season in Cancun and Riviera Maya

Sea turtle season in Cancun and Riviera Maya begins in May

Sea turtle nesting season begins in May in Cancun and the Riviera Maya. All along the Mexican Caribbean shoreline, the Riviera Maya, Isla Mujeres, Contoy, HolboxCozumel, Sian Ka’an and the beaches of southern Quintana Roo, female green, loggerhead and hawksbill turtles, and the occasional giant leatherback turtle, come ashore at night to lay their eggs in the sand. Forty-five to 60 days later, their eggs hatch and the baby turtles struggle out of the shells and begin their perilous dash towards the waves and a new life at sea.

The birth of the sea turtle is one of nature’s greatest wonders and Royal Resorts is proud to do its part to protect this ancient, and sadly, endangered species.

After refresher courses on turtle nesting habits given by biologists working for the Ecology department in Cancun City Hall, Security guards at The Royal Sands, The Royal Caribbean and The Royal Islander in Cancun, and Grand Residences in Puerto Morelos, have begun their annual summer vigil.

Night after night, these conservation guardians patrol the beaches in search of nesting female sea turtles. When they find one, they watch over her as she digs her nest and deposits her eggs. They then transfer the eggs to a nursery where they must dig another nest that is identical in shape and depth to the original. The sea turtle species, date and time of nesting and number of eggs are recorded and another long wait begins until they hatch.

Finally, the watch is over and guests are invited to see the baby sea turtles being released to race across the beach towards the waves and a new life in the ocean.

Royal Resorts is a Sea Turtle Conservation Pioneer

Royal Resorts has been protecting the sea turtle since 1985. Official record keeping began at The Royal Sands, The Royal Caribbean and The Royal Islander in 1998 and in 18 years we have protected 6,686 sea turtle nests and released 604,309 baby turtles! In 2015, there were 527 nests with 55,434 baby turtles at the Cancun resorts and a further 69 nests and over 5,000 hatchlings released at Grand Residences Riviera Cancun. We hope that our sea turtle guardians will be even busier this year.

Follow the Sea Turtle Nesting Season Rules

If you are due to visit Royal Resorts or Grand Residences Riviera Cancun or will be traveling to Cancun or the Riviera Maya during the summer, join us in protecting these beautiful creatures.

• If you spot a sea turtle on the beach at night alert the security staff

• Be very quiet and keep still

• Watch from a distance of ten meters

• Do not attempt to touch the sea turtle or crowd her

• Do not shine a torch or use the light on your mobile phone

• Please, no flash photography of nesting sea turtles or baby turtles

• No smoking

• Follow the instructions given by security staff at all times

• Security staff will release baby turtles after dark when predators such as seagulls and frigate birds have gone to roost. Changes in Federal environmental law here in Mexico mean that it is no longer possible for guests to handle baby sea turtles.

• Help us to keep our beaches and sea clean. Discarded straws, plastic bags, beer packaging, fishing lines and other garbage floating in the water are lethal to sea turtles and other marine life

• When snorkeling or diving watch sea turtles from a distance, do not swim towards them and do not attempt to touch them

• Wear a t-shirt when snorkeling as protection from the sun instead of applying sun block. Sun products pollute the water and are harmful to marine life

The sea turtle is protected by Mexican law and it is illegal to disturb them, persecute or hunt them and consume their meat or eggs.

First Sea Turtle Nests in the Mexican Caribbean

Volunteers patrolling the beaches in the Puerto Morelos area, Akumal and the Xcacel-Xcacelito Turtle Sanctuary in the Riviera Maya and the island of Cozumel have reported the first sea turtle nests of the season. There will be many more in the weeks to come.

The first sea turtle of the season spotted on a beach in the Puerto Morelos area was a huge leatherback turtle (Dermochelys coriacea), the largest species in the world and seldom seen in the Mexican Caribbean. Known as tortuga laud in Spanish, the leatherback turtle can be up to seven feet long. It owes its name to its carapace, which is rubbery and ridged, unlike the harder bony shells of the green, loggerhead and hawksbill turtle.

All sea turtles are ocean wanderers and none more so than the leatherback turtle. It swims the longest distances between feeding and nesting areas; distances in excess of 7,000 miles have been recorded, there and back again. It can also dive deeper than any other turtle, to over 4,000 feet and can stay immersed for over an hour.

Leatherback turtles feed on jellyfish and many die as a result of swallowing plastic bags and other refuse they mistake for their prey.

Xcaret nurses 12 injured sea turtles back to health and releases them

In more sea turtle news, after a year of intensive care in the Xcaret Turtle Rehabilitation Center, 12 green and hawksbill turtles were released in May to begin life at sea.

The three hawksbill turtles were juveniles, around eight or nine months old when they were rescued in a state of extreme malnutrition. The nine green turtles were hatchlings born in the 2015 season that were too weak to be released. Xcaret vets were able to nurse them back to health.

The most important center of its kind in Mexico, the Xcaret Sea Turtle Rehabilitation Center attends turtles brought in with injuries caused by boat collisions, entrapment in fishing nets, plastic garbage and swallowing fishing hooks. Others have been attacked by poachers, dogs or jaguars or are suffering from anorexia, starvation or diseases. The survival rate of turtles rescued in such circumstances is up to 67 percent at the Center.

Together with its charitable foundation Flora, Fauna y Cultura de Mexico, A.C., Xcaret has been involved in sea turtle conservation for more than 30 years. Flora, Fauna y Cultura manages several turtle camps in the Riviera Maya and on its watch it is estimated that more than 10 million baby turtles have been helped on their way to begin life at sea.

Check this blog for more sea turtle news during the season. You can also pick up a Save the Sea Turtle t-shirt from La Paloma Gift Shop at Royal Resorts and support conservation.

Want to know more about sea turtle protection in Cancun check our Cancun Destination Guide 

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Lights off at Royal Resorts for Earth Hour, March 25

It’s lights off at Royal Resorts for one hour on Saturday, March 25, 2017 at 8:30 p.m. (local time) in observance of Earth Hour, the global movement that unites people to protect the planet. Royal Resorts will be joining millions of people around the world in switching off the lights for Earth Hour. Turn your […]

Building a home for Maclovio, 2nd Royal Resorts Foundation Race reaches target

The 2nd Royal Resorts Foundation Race took place on February 19 in Cancun with the participation of 493 competitors of all ages, 84 volunteers and local sponsors. Thanks to the efforts of all involved, a total of $214,000 pesos was raised, almost triple the amount raised in 2016, in support of this year’s cause: rebuilding […]

Royal Resorts staff
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Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training.

Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas of opportunity where there is room for improvement with their team leaders.

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Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. Thomas More Travel Airport Transfers Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers […]

Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor? Share your vacation experiences with the world www.royalresorts.reviews

Tell the World about your Vacation on Trip Advisor
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Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor?
Share your vacation experiences with the world www.royalresorts.reviews

Host of the Month at The Royal Haciendas

Congratulations to Jessica Ruiz in Reception for being the Host of the Month at The Royal Haciendas in February. Jessica earned this recognition for outstanding service and the number of Trip Advisor mentions she received from the members and guests she made happy.

Our Host of the Month for March at The Royal Haciendas was Alvaro Jimenez, the Concierge who also won in January. Congratulations to both winners.

 

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. Thomas More Travel Airport Transfers Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]