Margaret and David H. from New Brunswick, Canada
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Celebrating 40 Years of Royal Resorts

Margaret and David H. from New Brunswick, Canada have been Royal Resorts members for 27 years. David says, “We must have been down to Mexico 50 times, the equivalent of three years of our lives! We love it so much. The first time we visited The Royal Cancun we were hooked; before the week ended we had purchased a week and we have been adding them ever since. We are staying for 10 weeks in 2018 at The Royal Cancun and The Royal Haciendas.

David explains, “What we look forward to the most when the Canadian winter begins to bite is the prospect of a safe and pleasant home away from home to return to year after year, knowing in advance that we will enjoy it and have a fantastic experience.The spacious and comfy villas and amenities at Royal Resorts make vacation living easy,” he says. “Furthermore, for longer stays, Cancun has super grocery stores and good public transport and it continues to be a very friendly, welcoming destination.

“We have been able to share Royal Resorts vacations with friends and family and have had two big family reunions here which meant a lot to us,” says Margaret. David adds, “We must have invited 40 people to come with us over the years and our son and his wife love it just as much as we do.”

“We love seeing the staff each year,” says David. “Jeremias, the bellboy at The Royal Cancun, always welcomes us with a big hug and a wide grin. Our amazing maid at The Royal Islander single handedly brought up her five children and we have got to know them all over the years. We have so many friends in the Royal Resorts family. The employees are honest, hard working people and all go out of their way to help you. There is mutual respect and friendship and they are genuinely happy to see members and guests and want to make them feel at home. We traveled widely before we made our first trip to Mexico and I have to say that we have never experienced such a level of hospitality anywhere else.

David says, “Cancun is an ideal base if you want to explore the Yucatan and discover its natural wonders, history, traditions and cuisine. I am a keen photographer and over the years we have visited places such as Holbox, Rio Lagartos and Celestun, all rich in wildlife. Wherever we go, we have found the people to be friendly, courteous and welcoming, and always ready to help travelers. In return, as visitors, we should always be polite and respectful of local culture. And after a day out, The Royal Cancun is the perfect spot to come home to for pure vacation relaxation.

“I honestly believe that vacationing at Royal Resorts has health benefits.” David reflects, “In Canada we are cooped up for months in the winter with very little exercise and when we travel to Mexico we literally come out of hibernation! We are enjoying the open air, the warm sun and perfect weather; we walk and swim every day. When you get older, this becomes all the more important for your wellbeing. An extended stay in Cancun enjoying nice weather and the company of great people is the perfect winter break; the biggest decision each day is what to have for dinner!

“In this day and age there are not a lot of companies that last 40 years,” he adds. “It is a real feather in the cap of the staff, management and the developers that Royal Resorts has been providing a quality vacation experience for 40 years when so many companies have changed hands. Royal Resorts keeps going, it is remarkable and continues to be a gold standard for other resort companies.”

Share your Royal Resorts memories
Do you have a precious memory of Cancun in its infancy, of vacationing at the resorts with family and friends or of exploring the Mexican Caribbean and Yucatan? Why not share your memories with us? Drop us a line with your photos and vacation stories at media@royalresorts.com

 

Margaret and David H. from New Brunswick, Canada
Margaret and David H. from New Brunswick, Canada

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COMMEMORATING 40 YEARS OF ROYAL RESORTS

Royal Resorts is offering a unique, limited edition opportunity to commemorate 40 years of excellence in Quintana Roo. This memento will help you to remember the fun, relaxation and enjoyment of your experiences in Cancun and Riviera Maya. A beautiful aerial photo of your favorite resort with the Royal Resorts 40 Years logo is captured in stunning fashion on a ceramic tile and is available online at Teddy Trays.

The tiles have two measurements: 6” x 6” or a 6” x 8” and come with a display stand. The aerial images are also available in an 11-ounce tea/coffee cup that is dishwasher and microwave safe. Check out these limited edition items today at Teddy Trays.

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Grand Residences by Royal Resorts is 4 Years Old

Grand Residences by Royal Resorts® celebrates its fourth anniversary this December. Nestled on a breathtaking beach to the south of Puerto Morelos, our latest luxury resort continues to receive rave reviews for its magnificent and spacious suites, upscale amenities, gourmet cuisine, hallmark Leading Hotels of the World® service and the exceptional vacation experience it offers owners and guests.

Tops on Trip Advisor
Ever since it opened, Grand Residences by Royal Resorts has been ranked No. 1 in the Puerto Morelos area on Trip Advisor. It is also currently No. 7 in the Riviera Maya out of 392 hotels and No. 11 out of 953 hotels in the Yucatán Peninsula. And for the third year running, Trip Advisor members voted it into the Trip Advisor Traveler’s Choice Top 25 Hotels in Mexico in 2017, coming in at No. 2, and at No. 3 in the category of Top 25 Hotels in Mexico for Best Service 2017.

The resort also scores high marks in the Leading Hotels of the World® guest satisfaction resort surveys and is ranked No. 1 in Mexico and No. 16 in the world out of 373 LHW properties.

Luxury living
Inspired by classic Mexican hacienda architecture, the two, three and four-bedroom suites at Grand Residences by Royal Resorts are incredibly spacious and have everything needed for an unforgettable vacation and for enjoying life in paradise.

An ample living-dining area with sprawling comfy sofas for relaxation, tropical hardwood furniture, and a cutting edge home entertainment theater, opens out on to a private ocean view or beachfront terrace. Signature bedding, a pillow menu and the finest 1,000-thread linens in the bedrooms make them a sanctuary for sleep and relaxation. A rain shower, granite countertops with twin basins, a whirlpool tub and separate WC are features of the large en suite bathrooms. The gourmet kitchen is equipped with high-end appliances including a Sub Zero fridge, Nespresso machine and a wine cooler. A separate laundry room with a washer and dryer is a popular feature for longer family stays.

There are touches of luxury at every turn, including fresh flowers, Bulgari® bath products, Jacuzzi, high-speed Wi-Fi, huge LED HD TVs, Blue Ray DVD players and iPod stations. The guest bedrooms are Jr. suites with a kitchenette, terrace and their own independent entrance, making them ideal for guests or for rental and exchange purposes.

Offering spectacular views of the Caribbean, the extensive outdoor terrace has comfy deck furniture and is perfect for al fresco living. Some of the residences also have infinity plunge pools, private gardens or roof terraces with a larger pool and deck.

World-class hospitality and services
Time-honored hospitality, attention to every detail and extra touches of pampering, Grand Residences owners and guests enjoy an incomparable vacation experience. There are four pools, including an infinity pool with a swim up wet bar and pool concierges, a 24-hour fitness center, tennis courts, a spa, daily activities, a kids club and teens club.

Other services at Grand Residences by Royal Resorts include a gourmet food market, business center, beauty salon, airport transport, a private catering service and event and wedding coordination.

A team of Concierges is on hand to help owners and guests have a wonderful vacation, plan an exciting sightseeing itinerary for them, and book fishing, diving and snorkeling trips, yacht charters, golf tee times and tables at local restaurants.

Owners and guests enjoy additional refinements and unique experiences during their stay at Grand Residences by Royal Resorts, such as traditional afternoon tea, a weekly sunset cruise, a manager’s cocktail, wine and tequila tastings, bike trips and cooking classes, among others.

Gourmet dining
Originally from France, award-winning Executive Chef Yann Cozic works his magic at the resort’s restaurants. El Faro Grill offers Mediterranean cuisine, International favorites and tempting theme night buffets during the week. Flor de Canela is a favorite for traditional Mexican dishes and Heaven Grill, the resort’s latest eatery, is a casual open-air dining spot offering the freshest seafood.

Boasting an extensive wine list and a sommelier to recommend the perfect pairing for every menu choice, El Faro Grill was included in the prestigious Wine Spectator list of top restaurants for 2017.

Book a luxury vacation at Grand Residences by Royal Resorts
Visit www.grandresidencesrivieracancun.com for rates and reservations at Grand Residences by Royal Resorts.

Learn more about Grand Residences
Arrange an appointment to visit Grand Residences by Royal Resorts during your next vacation and learn about the benefits of ownership.

 

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Cancun’s latest event venue, Gran Salon Hacienda Sisal opens

With its stylish and sophisticated new décor, Gran Salon Hacienda Sisal is the perfect setting for a society wedding in paradise, a graduation, engagement, birthday or theme party and for convention and corporate social events. Located next to Hacienda Sisal, one of Cancun’s top Mexican restaurants, and The Royal Sands in the Hotel Zone, Gran Salon Hacienda Sisal is Cancun’s latest event venue, hosting up to 320 guests in a theater set up or for a cocktail reception and 250 guests for a banquet.

Gran Salon Hacienda Sisal was completely renovated in the fall of 2017. Sporting light contemporary colors, chic new furnishings and seating on the ground floor and upper level, it is ideal for any celebration. There’s a stage for live music and entertainment, a dance floor, professional sound and lighting systems and a DJ is available on request.

From cocktails and canapés to formal sit down dinners, sumptuous buffets, mouthwatering desserts and petit fours, everything is possible for an event in Gran Salon Hacienda Sisal. There is a selection of set dinner and buffet menus to choose from for events, but if clients have something different in mind the Royal Resorts chefs will work with them to create a special menu.

Theme décor can range from the classic cool elegance of a Great Gatsby-style lounge to Hollywood sparkle, wedding pastels and flowers and table settings in vibrant Mexican and Caribbean colors.

Live entertainment options available on request for events at Gran Salon Hacienda Sisal include guitar, saxophone, violin and piano soloists, salsa, rock and jazz bands, mariachi serenades, DJs and dance shows.

See photos of the Gran Salon Hacienda Sisal launch cocktail

 

 

Book Gran Salon Hacienda Sisal for your big event
Are you thinking about getting married in Cancun, planning a big party during your vacation or a company event? For more information on Gran Salon Hacienda Sisal and event planning, contact specialevents@royalresorts.com

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Give a Toy and Make a Child Smile, Royal Resorts Toy Drive 2017

Help the Royal Resorts Foundation spread some happiness this holiday season by participating in the Royal Resorts Toy Drive 2017. We are collecting gifts for disadvantaged children who attend the Huellas de Pan community kitchen in Cancun. With your support we can bring a smile to the faces of many little ones this year.

If you are currently staying at Royal Resorts or will be traveling to Cancun over the Christmas holidays you can help by giving a toy.

What can you donate?
• Barbie and similar dolls
• Superhero toys
• Cars
• Plastic balls
• Soft toys for tots
• Tea sets and other kitchen play sets
• Board games
• Children’s books (in Spanish)
• Coloring books, pencils, crayons and paints
• Craft making sets
• Candies

Please do not donate battery-operated toys, guns and war games

Toy collection boxes in the resort lobbies
Look for the decorated gift box in the lobby and leave your toys there. Final day for giving toys: January 4, 2018. Royal Resorts employees are also supporting the Royal Resorts Toy Drive 2017 and collecting toys for tots.

Where to buy toys
All the big supermarkets and chain stores in Downtown Cancun and Playa del Carmen have even larger toy departments for the season if you are not sure where to buy gifts. If you prefer to contribute to the Toy Drive by making a donation so that the Foundation can buy toys on your behalf, please contact the Duty Manager.

If you are not traveling to Cancun this season and would like to help, the Royal Resorts Foundation accepts donations of educational material, new toys and new and used clothing (children and adults) in good condition all year round. You can also donate online.

January 5 Children’s Party at Huellas de Pan
On January 5, Royal Resorts Foundation volunteers will be visiting the Huellas de Pan community center in Downtown Cancun to surprise children with the toys collected in the Royal Resorts Toy Drive 2017 and a party with traditional rosca de reyes cake, piñatas and other surprises. January 6, Dia de Reyes or Three Kings Day is the day that Mexican children traditionally receive gifts.

About Huellas de Pan
Huellas de Pan A.C. is a Cancun charity working to combat malnutrition among the poorest members of society. Through its community canteen it provides the nutritious meals that children need for healthy growth and better educational development. The Huellas de Pan community kitchen also serves meals to the elderly and anyone in need.

Through the Royal Resorts Foundation, Royal Resorts supports community and conservation projects in the Cancun area and the state of Quintana Roo. It provides study scholarships for children at the Mano Amiga School, sponsors cancer screening and treatment for women on a low income, physiotherapy for special needs children and provides emergency relief for employees in times of serious illness.

Children receiving gifts on January 6, 2017, after the Royal Resorts Toy Drive 2016

 

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Ready for the 2018 Royal Resorts Foundation Race

On your marks, are you ready to compete in the 2018 Royal Resorts Foundation Race and support a worthy cause? Join us on Sunday, February 18 (week 7) in Cancun for a fun event that the whole family will enjoy. Bring your friends too! The community project we are supporting in 2018 is to build and equip a kitchen at the Don Bosco Youth Center for teenagers in need. Help us to build dreams.

Take part in the 5 or 10-kilometer race or a three kilometer walk and there’s a Fun Run for the kids too.

Race details
• The 2018 Royal Resorts Foundation Race takes place on February 18 at 7 a.m.
• Route: Cancún Hotel Zone from Km 16.5 towards El Mirador
• Starting point: Captain’s Cove Restaurant parking lot to Westin Regina and back again.
• 5 or 10 kilometers
• 3-kilometer walk
• Race Fee is $280 pesos per adult and $230 pesos per child
• Limit of 700 competitors

Race categories
• 3 km Fun Walk
• Adults 5 km Race
For men and women
Free 13-39 Years Master 40-49 Years Veterans 50 Years and above
• Adults 10 km Race
For men and women
Free 13-39 Years Master 40-49 Years Veterans 50 Years and above

Children’s Fun Run
Bring the kids! There is a race for them too!
• Children aged 4 to 7 years
500 meters
• Children aged 8 to 12 years
1 kilometer
Start time: after the Adult Race

2018 Royal Resorts Foundation Race Closing date
February 10, 2018 or until the field of competitors has been filled

Race inscription includes
• Race number • Souvenir t-shirt • Chip • Finalist’s medal
• Water supplied along race route and the finish line
• Isotonic drink at the finish line

Collecting your race kit
Competitors must collect their kit on Saturday, February 17, 2018 from 11 a.m. to 4 p.m. in the Gran Salon Hacienda Sisal at The Royal Sands. Competitors who fail to show up will lose all rights to compete. Race Kits will not be handed out after this time or on the race day.

Prizes
Prizes will be given to the first three places in each category in the 5 and 10 km races for men and women. The first three Royal Resorts employees to cross the finish in the 5 and 10 km races for men and women will also receive prizes.

If you are not going to be in Cancun in February you can still support the cause by making a donation to the Royal Resorts Foundation online at www.royalresorts.com/foundation or during your stay at Royal Resorts.

The 2018 Royal Resorts Foundation Race Cause
The proceeds and donations from the 3rd Royal Resorts Foundation Race in 2018 will be used to build and equip a kitchen at the Don Bosco Youth Center, a Ciudad de la Alegria community initiative that helps vulnerable teenagers in marginalized neighborhoods on the outskirts of Cancun.
These young people are often forced to drop out of school due to poverty or family problems. They may be at risk from domestic or gang violence, addiction and crime. The Don Bosco center offers them the chance to change their lives. They can continue their education at the center and learn English and computer skills. There are seminars on health and nutrition, self esteem, values and citizenship and they also enjoy sporting and cultural activities. The kitchen will provide them with nutritious meals and give them a better start in life.

WATCH THE VIDEO

Register for the 2018 Royal Resorts Foundation Race today
Register online at www.royalresorts.com/foundation
Email: contact@royalresortsfoundation.org
Invite your friends and family to take part!

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Royal Resorts App for Members, Android coming soon

Great news, the Royal Resorts App will soon be available for Android and we will also be updating the iOS App (Version 1.2)! Whether you are a Royal Resorts member or a non-member guest, the Royal Resorts App has lots of useful features to save you time and help you make the most of your vacation in Cancun and the Riviera Maya.

Use the Royal Resorts App before your trip to
• Special requests, ask for cribs, high chairs or mobility aids and bathroom seats for the physically challenged
• Check previous, current and future reservations
• Preregister all your guests before arrival and save time at check in

During your vacation
• Book tables at your favorite Royal restaurants using the restaurant reservations tool
• See what’s on at your resort during the day by checking the activity tables for the Activity Center and Kids Club
• Keep tabs on orders and purchases during your stay
• Pay your bill securely with a credit card prior to check out
• Request your resort departure slip
• Report incidents and send suggestions to Guest Services
• Retrieve your Member PIN if you have forgotten it

DOWNLOAD THE ROYAL RESORTS APP BEFORE YOUR NEXT VACATION
The free Royal Resorts App is available from the App Store

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Seasonal December Treats at Royal Resorts Restaurants

If you are traveling to Cancun or the Riviera Maya for the Christmas and New Year holidays, you’ll discover plenty of mouthwatering festive fare in store for you at all the Royal Resorts restaurants. Our chefs are cooking up tempting surprises for Christmas Eve dinner, traditional Christmas Day buffets and New Year’s Eve gala parties.

Christmas
A delicious Christmas menu special will be available at El Conquistador at The Royal Islander on Christmas Eve and Christmas Day in addition to the a la carte menu.

Tuck into a traditional buffet on Christmas Day at La Veranda, La Palapa at The Royal Cancun, Tradewinds at The Royal Caribbean and La Palapa del Sol at The Royal Haciendas in the Riviera Maya. Roast turkey with all the trimmings takes pride of place in the hearty spread but there’s also glazed Virginia ham, roast beef and much more.

Los Murales at The Royal Haciendas and Hacienda Sisal and Captain’s Cove in Cancun are offering their a la carte menus on Christmas Eve and Christmas Day.

New Year’s Eve
Ring in the New Year at Royal Resorts with a sumptuous five-course special menu or a gala buffet. Here’s your guide to what’s on where this December 31 in Royal Resorts restaurants.

La Trattoria at The Royal Cancun, El Conquistador at The Royal Islander and Hacienda Sisal will be offering a New Year’s Eve Dinner and there will be gala buffets with music at La Veranda at The Royal Sands and La Palapa at The Royal Cancun.

Captain’s Cove restaurant will have a tempting buffet full of fresh seafood, a carving station for prime rib and roast pork, a salad bar and charcuterie and a variety of hot dishes and desserts. Pancho & Willy’s Bar next door will have music for dancing.

For members and guests staying at The Royal Haciendas, La Palapa del Sol is offering a New Year’s Eve Party with an “Under the Sea” theme. There will be a buffet and live music for dancing.

For more information and reservations for Christmas or New Year’s Eve at Royal Resorts restaurants check the guest notice boards and contact the Restaurant Reservations Center at ext. 165 or email restaurants@royalresorts.com to book your table.

Going gourmet at Grand Residences
If you are bound for Grand Residences by Royal Resorts® this holiday season the award-winning French chef Yann Cozic has gourmet treats in store for you and your family.

There will be sumptuous five-course dinners in El Faro Grill on Christmas Eve and New Year’s Eve, the latter with music for dancing, party favors and more. On New Year’s Day, guests will start 2018 in style with a delicious brunch. Reservations, contact the Grand Residences Concierges.

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New look for La Veranda and Sidelines Bar at The Royal Sands

After extensive fall renovations La Veranda restaurant and Sidelines Bar at The Royal Sands are both sporting a fresh new look.

La Veranda, our family-friendly International eatery, has a brighter, airy and more contemporary feel. Seating is a mix of independent tables and booths and the buffet area and Royal Express counter has been redesigned.

The décor and comfy seating at Sidelines Sports Bar gives it a more industrial look and much more ambiance. The kitchen has also been expanded for speedier preparation of tasty bar snacks.

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Tell the world about Royal Resorts

Wouldn’t you like to see your resort as No. 1 on Trip Advisor? You can help it reach the top spot by posting a review of your Royal Resorts vacation experience on Trip Advisor. Tell the world about your resort, the meals and activities you enjoyed and about the employees who looked after you during your stay.

You can include your review in the direct Trip Advisor link in the Royal Resorts guest satisfaction survey you receive via email a few days after your departure. Alternatively, you can visit www.tripadvisor.com to write your review.

You can also use the Guudjob app to post reviews of the employees that look after you during your stay. Download the app from the App Store or Google Play. Log on and search for the Royal Resorts logo and the person’s profile. Alternatively, visit www.guudjob.com to write your review.

Your feedback is greatly appreciated at Royal Resorts and helps us improve the vacation experience for all our members and guests. By analyzing the reviews members and guests post on Trip Advisor and Guudjob we can identify areas where there is room for improvement and extra training. Reviews that mention employees by name also provide additional information on job performance that is incorporated in regular evaluations for the internal employee recognition program.

Host of the month
Here are some of the latest Royal Resorts employees who have been named Host of the Month because their attention to detail, service and hospitality has earned them the biggest number of shout outs from happy members and guests. Congratulations to them!

Fernando Pedroza Breton (Restaurants & Bars at The Royal Sands) and Luis Ulin Candelero (Sports Desk at The Royal Caribbean)

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