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We have been working on upgrades to make the checkout experience at the end of your stay at the resorts in Cancun and the Riviera Maya easier and quicker and to reduce wait times at the Front Desk. For your convenience, you can now pay your bill online when you receive the email with your room account balance. Review your purchases, tours and restaurant and bar bills and then click on the secure payment link to pay with a credit card (Visa, Mastercard or American Express are accepted).
As an alternative, you can also use the Royal Resorts app to pay your resort bill.
With these two online payment methods you can pay round the clock and wherever you are in the resort – in your villa, by the pool, even on the beach –instead of standing in line. Extend your time in paradise by using the online checkout option.
Once you have left the resort, we hope that you will take a moment to complete the guest satisfaction survey. Your feedback is very important to us.