September 25, 2024
5 p.m., hora local
HURRICANE HELENE UPDATE
Hurricane Helene is moving away from the Mexican Caribbean and into the Gulf of Mexico. Winds are at 80 mph/130 km/h with higher gusts and further strengthening is expected. A Tropical Storm Warning and Hurricane Warning are still in effect for Cancun and the surrounding area as far south as Tulum. Cancun and Puerto Morelos are now on Yellow Alert and Playa del Carmen is on Green Alert.
Heavy rain will continue throughout the night and strong wind gusts may still occur in the next few hours. Ocean swells will affect the area for the next couple of days, bringing larger waves, rip tides and a storm surge of between three and five feet.
Royal Resorts implemented its hurricane season protocols at the resorts to keep you safe. Your wellbeing is our top priority, and our team members are well-trained and ready to take great care of you. Please remain at your resort and stay away from the shoreline. Do not venture onto the villa terrace.
Please take note of the following resort service updates for today:
At all four resorts
- Rainy day activities are available at all the resorts today.
- The beach access is closed at all resorts.
- A doctor is on site should you require medical attention.
The Royal Sands & The Royal Cancun
- This evening, La Veranda will offer a Mexican buffet with live mariachi music and Sidelines Bar and La Trattoria are open.
- Club Bistro, Veranda del Mar and Hacienda Sisal are closed tonight.
- Gran Salón Hacienda Sisal will be open for Mexican Night.
- Room Service is operating normally.
- The Aqua Park at The Royal Sands will be closed until weather conditions improve.
- Royal Market is open at The Royal Sands and The Royal Cancun.
- The Royal Roast Coffee Shop in the store at The Royal Sands and Paloma Boutique are closed today.
- Alea Spa at The Royal Sands and the Villa Spa at The Royal Cancun will close at 6 p.m. today.
- Thomas More Travel is open until 8 p.m. at both resorts.
- The panoramic elevators in The Royal Sands lobby are out of service.
Times and services may vary depending on the contingency.
Grand Residences by Royal Resorts
- El Faro Grill and Flor de Canela are open for lunch and an International buffet will be served for dinner in both restaurants, 5 p.m. to 10 p.m. (no a la carte menu)
- Heaven Beach Bar and the Pool Bar are closed today.
- For live music in the evening, Jorge Duran is scheduled to perform but is subject to change due to weather conditions. The Lobby Bar is open until 10:30 p.m.
- Room Service will not be available from 3 p.m. to 5 p.m. today. Dinner service will be available as normal.
- The Thomas More Travel desk will close at 5 p.m.
The Royal Haciendas
- Both beaches are closed until further notice.
- Luna Grill is operating normally, however Sol Grill is closed until further notice. Luna Grill waiters are attending guests using the pool loungers in Phase 1.
- La Palapa del Sol is open for dinner from 6 to 10 p.m. with a varied buffet to enjoy
- Kinoko and Los Murales will be open at 5 p.m.
- La Rotonda Bar is open until 11 p.m.
- The Teppanyaki Experience in Luna Grill is cancelled.
- Room Service is available for dinner.
- The Thomas More Travel desk will close early at 5 p.m.
- All other resort services are now operating so that you can continue enjoying your vacation.
Information will be updated as it becomes available at the Front Desk, you can also tune into the Weather Channel on your room TV or refer to the National Hurricane Center website nhc.noaa.gov and the Weather Channel weather.com. 5 p.m. local time
