January 2017
In this edition of The Royal Reporter we bring you all the latest news from your home away from home, tips on places to visit and things to do during your next vacation and a look at what is making the headlines in the local area.

The Royal Resorts Foundation, Helping to Change Lives
The Royal Resorts Foundation is always looking for ways to help those in need, bring change to communities and to protect the planet. Its causes include study scholarships for children living in poverty, cancer screening and medical treatment,…

Royal Resorts is 40 Years Old in 2017
This year, we celebrate the 40th anniversary of the founding of our first resort The Royal Cancun (1977 – 2017). Over the years, it has become a beloved home away from home for several generations of Royal Resorts members and it still looks…

Grand Residences is Three Years Old
Located on a pristine beach to the south of Puerto Morelos, our luxury private residence club Grand Residences by Royal Resorts also celebrated its third anniversary in December. It welcomes 2017 with 18 more residences and a sophisticated new…

What’s New at Royal Resorts?
Royal Resorts is always looking for ways to enhance your vacation experience and a number of projects were carried out in 2016, and additional ones planned for 2017, to make your resort home even more comfortable and give you even more things…

Seafood fans, try the new Sand Dollar at The Royal Sands
If you are traveling to Cancun soon or are staying at Royal Resorts and can’t wait to get your fill of fresh seafood, The Royal Sands has another delicious dining option for you to try during your vacation. Now open, Sand Dollar is a cevichería…

Kids Club Activities for All at Royal Resorts
Kids Club activities at The Royal Cancun, The Royal Sands and The Royal Haciendas are now available to members at no additional charge and The Royal Caribbean and The Royal Islander will soon have their own Kids Club in 2017.
The supervised…

Gift Shopping made Simple at Royal Resorts
Whatever the occasion, surprise someone special with a Royal Resorts Gift Card. On sale at The Royal Market, Paloma Gift Shop and the Spa, they are available for Spa therapies and massages, dining at Hacienda Sisal and Captain’s Cove, Royal…

Royal Resorts Restaurants Pass Distintivo H Kitchen Inspections with Flying Colors
In the annual Distintivo H inspections certifying kitchen hygiene and food storage facilities, Captain’s Cove, Hacienda Sisal, Tradewinds, La Veranda, La Palapa at The Royal Cancun, bars and Royal Roast Coffee Co. all scored top marks and a 100 percent pass rate. The employee dining rooms at The Royal Sands, The Royal Caribbean and The Royal Cancun also passed with flying colors.

25,000 Baby Turtles released at Royal Resorts in 2016
By the time the precious eggs in the last sea turtle nest of 2016 had hatched, Royal Resorts security guards had released over 25,000 baby turtles or tortuguitas.
Our dedicated turtle guardians watched over 246 nests in the turtle nesting…

Royal Resorts Apps to Save you Time
Royal Resorts has its own Apps designed to help you make the most of your vacation. Download the Royal Resorts App and Royal Dining from the App Store.
You can use the Royal Resorts App to preregister, send special requests before you arrive…

Guudjob Customer Service Rating App now being used at all Royal Resorts
On your next vacation use the Guudjob App to rate customer service at all the Royal Resorts. Did a Royal Resorts employee make your day with service that exceeded your expectations? Is there something you feel that he/she could improve on? Post…

Using Falcons as Scarecrows at The Royal Haciendas
You’ve all watched the noisy black birds that boldly strut around the pool area and squabble among themselves as they steal food from plates waiting to be removed from restaurant terraces. Known as great grackles (zanate in Spanish or pich in Maya), these gregarious birds are so abundant that they have become pests in many resorts, including Royal Resorts. Any number of scarecrows have been tried in the past, including life-size model owls, but the birds keep coming back. Not any more. At The Royal Haciendas falconry is being used to scare the birds away.

No Pets Please
In recent months there have been several incidents involving members and guests who have registered their pets as emotional support or anxiety control animals. Please be advised that Royal Resorts does not accept pets under any circumstances unless they are medically certified service animals (i.e. guide dogs or animals specifically trained to aid a disabled person). The ADA (Americans with Disabilities Act) definition of “service animals” is used.

10 Mexican Caribbean Travel Experiences for 2017
Traveling to the Mexican Caribbean this year for a Cancun family vacation at Royal Resorts? Try something new during your 2017 trip. The Mexican Caribbean and the Yucatan offer a wealth of amazing places to visit and the opportunity to create unforgettable travel experiences. Where would you like to go and what would you like to do? Thomas More Travel is your guide to the area and here are 10 great trip ideas to whet your appetite for wanderlust.

Local News
Cancun International Airport welcomed passenger number 21 million on December 26, the second record broken in a month. Passenger numbers have more than doubled in the last 10 years and Cancun is now Mexico’s leading airport in terms of international passengers. With the completion of Terminal 4 in 2020, the airport will have the capacity to handle up to 32 million travelers. Expansion projects in Terminal 2 and Terminal 3 have been completed and the first phase of Terminal 4 will open in 2018.

Upcoming Events
On January 6, inhabitants of Merida, state capital of Yucatan observe the anniversary of the founding of the city in 1542 by Spanish conquistador Francisco de Montejo. Observed with a procession and mass, it marks the start of the month-long Merida Fest, a gala event featuring concerts, dance performances, art exhibits and more.