The roads to the Hotel Zone are now open and all our members and guests have returned to their resorts. Royal Resorts is happy to welcome them back to their home away from home.
We appreciate all the messages of support we received from members yesterday.
At the Royal Resorts
We are pleased to report that the storm passed without major incident at Royal Resorts. A clean up is underway on the beach and pool decks and in the gardens and we expect services to return to normal tomorrow when all personnel are able to return to work.
Guest Service information
If you are staying with us, please take note of the following service changes for today.
• Dinner service tonight in the restaurants will be the contingency menu served during the contingency in the hurricane shelters. At The Royal Sands dinner will be served at 6 p.m. tonight in the lobby area.
Normal restaurant service will resume tomorrow at the resorts for breakfast. Hacienda Sisal and Captain’s Cove are closed until further notice.
• The Royal Market stores are now open at the resorts.
* The Spas and gyms will be open as normal tomorrow.
• Further updates on restaurants and resort services will be published here.
The beaches are still closed
Due to the storm surge and heavy surf, the entrances to the beaches are closed and will reopen as weather conditions improve. Guests should not venture into the sea for the next few days. The storm has washed away many of the beach palapas.
Guests who have questions or require assistance with moving the terrace furniture out of their villas should contact Guest Services at ext. 171.
Cancún, Puerto Morelos & Playa del Carmen
The reports from Cancún, Puerto Morelos, Playa del Carmen and other destinations in the Mexican Caribbean are of power outages and downed cables and posts, uprooted trees and fallen branches, isolated flooding and damage to homes and property (roofs, broken windows, etc.). Cancun International Airport is still closed but expected to open early tomorrow. The state government has now lifted the red alert and instructed people to return to work. It has also lifted the ban on the sale of alcohol.
The Royal Cancun is open and ready to welcome guests. All of the Royal Resorts in Cancun, Puerto Morelos and Riviera Maya are now open and ready to welcome guests as usual. We look forward to welcoming you soon!