Celebrating 38 years with Royal Resorts

Meet Mirna Pech our dynamic Executive Housekeeper who is celebrating 38 years with Royal Resorts in Cancun.

Originally from the small town of Sotutá in the state of Yucatán, Mirna began her career at The Royal Cancun in the early days of the resort when it was known as VCI. Only 15 when she started her first job as a maid assigned to the villas in building 5, she learned quickly on the watch of Doña Pilar Quintal, the first Royal Resorts Housekeeper.

The years passed and Mirna worked her way up the corporate ladder as a Maid Supervisor, Assistant Housekeeper, The Royal Caribbean Housekeeper and finally Executive Housekeeper for the Cancun resorts in 2002. She now manages a team of 447 employees in the Housekeeping and Laundry departments. She is supported by a management team that includes her assistant, the Housekeepers at The Royal Sands, The Royal Cancun and The Royal Caribbean-The Royal Islander and the Laundry Manager.

Mirna loves her job and says, “I have been with Royal Resorts for more than half my life, but it doesn’t seem like that. How time flies when you enjoy your work! Royal Resorts is a great company and I am proud to work here. In the early days of Royal Resorts, the Developers instilled a spirit of community and friendship at The Royal Cancun that still endures today. We have a philosophy of excellence and attention to detail, which we reinforce with teamwork, constant training and a belief in the value of every employee. I think that our work environment is unique and that we transmit its warmth and friendliness in the hospitality that we offer.” She adds, “Our members that return year after year are our beloved friends and part of our family and I thank them for their trust and preference.”

On the subject of professional growth, Mirna is grateful for the opportunities that she has had at Royal Resorts and says: “I learn something new every day that I can implement to improve the services we offer. In recent years, I have been involved in the company’s green program. We are looking for ways to protect the planet and conserve natural resources and the steps we have taken to date in the Housekeeping and Laundry department include changing many of our procedures and substituting many of the cleaning products we use for environmentally friendly alternatives.”

Mirna ‘s enthusiasm and commitment has spread throughout her department. She really is a distinguished member of the Royal Resorts family.

We are sure that you will join us in congratulating her for her years of service.

Welcoming you home year after year

Mirna is not alone in her long years of service. Many other Royal Resorts employees have been with the company for more than 10, 15, 20, 25 and even 30 years. Some are the waiters that greet you with a smile, ask after your children and bring you your favorite cocktail; others are gardeners, bellboys, maids, security or Front desk staff. Others work behind the scenes in Maintenance or accounting and some even work in the Merida office. Wherever they are, they are part of the Royal Resorts Family and dedicated to making each vacation even better than the last.

Every three months employees who are passing an important milestone in their careers at Royal Resorts are invited to a special breakfast with department heads and Management representatives. This breakfast is one of the events organized during the year by the Human Development department.

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