We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.

Royal Resorts is open and welcoming returning members and guests with new health and safety measures.  We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent (starting September 7). We have a system in place to redistribute within our resorts when projections show higher possible occupancy.

The Royal Sands is the most popular of the Royal Resorts in Cancun and has a higher occupancy than its sister resorts, however the distribution of the villas and public areas allows for members and guests to practice social distancing. Furthermore, we continue to promote and invite all members and guests to use their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials.

We are in close contact with the authorities in order to comply with all health and sanitization standards.

If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Members may be offered the opportunity to move but it is optional. They will be able to occupy their units.

We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing.

If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options.

For further information about the hygiene standards and procedures, please visit the Royal Care Standard website.

Download the Royal Resorts App for contactless check-in and much more

The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.

You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:

  • Resort maps and the Welcome Home guide normally distributed to guests at check-in
  • Menus for all our restaurants and bars
  • Activity programs
  • Spa catalogs
  • Resort Tips for vacation information and resort regulations
  • Royal Resorts Life magazine

This post is also available in: Spanish