We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.

Information for US travelers

Starting on January 26, the Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test for passengers flying into the United States. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.)

To help you comply with this new travel ruling and for your convenience, Royal Resorts will make tests available on site and at special rates for our guests starting January 23.  (Please scroll down for details).

International travelers and US citizens will need to have a COVID-19 test within 72 hours prior to their departure from Cancun and present documentation of their laboratory test result (written or electronic copy). The test required is the nasal swab (viral antigen test or nucleic acid amplification test). Children aged two and older must also be tested.

Travelers who have been infected with COVID-19 and have recovered during the last three months must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving them clearance to travel.

There are other details for travelers including an Attestation, for full information we recommend that you visit the CDC website. https://www.cdc.gov/quarantine/fr-proof-negative-test.html

Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for All Air Passengers Arriving in the United States https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html

The CDC recommends that all inbound passengers have a repeat test 3 to 5 days after arrival in the United States and stay home for seven days.

New Canadian and United Kingdom COVID-19 travel rules

Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) within 72 hours of their scheduled departure for Canada or the United Kingdom.

Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result.

COVID-19 antigen and PCR tests are available at Royal Resorts

Starting on January 23, independent and authorized medical personnel will be carrying out the antigen nasal swab test in Gran Salon Sisal next to Hacienda Sisal Restaurant. The test is available Monday to Saturday, 8 a.m. to 4 p.m. The cost is $700 pesos per person if paid with Visa, Mastercard or American Express or $750 via PayPal and test results will be ready within 24 hours.

PCR tests will also be available for a cost of US$100 per person.

Please note that the aforementioned prices are exclusively for Royal Resorts members and guests and that tests will be performed as long as they are asymptomatic.  Guests showing symptoms must remain in their villa or room and follow the doctor’s instructions.

You will be able to make your test appointment before your arrival; we will give you more details on this in the days to come.

Gran Salón Sisal was selected as the COVID test center because it has sufficient space for members and guests to wait in comfort and with social distancing measures.

If you are staying at The Royal Haciendas

The antigen nasal swab test will be available at your resort and costs $1,000 pesos, results available within 24 hours.

At the Royal Haciendas the cost of the PCR test is $2,648 pesos and results are ready in 24 hours. Personnel from Laclicsa laboratory will carry out tests at the resort.

If you are staying at Grand Residences

The viral antigen nasal swab test costs $2,000 pesos and the results are available within 24 hours.

The cost of the PCR test is $4,060 pesos and results are ready within 24 hours.

All information is subject to change at short notice.

For further information about the hygiene standards and procedures, please visit the Royal Care Standard website.

Download the Royal Resorts App for contactless check-in and much more

The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.

You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:

  • Resort maps and the Welcome Home guide normally distributed to guests at check-in
  • Menus for all our restaurants and bars
  • Activity programs
  • Spa catalogs
  • Resort Tips for vacation information and resort regulations
  • Royal Resorts Life magazine

This post is also available in: Spanish