COVID-19 Update: March 15, 2020

 Release Date: 2 p.m., March 15, 2020

At Royal Resorts, the safety and wellbeing of our members and guests and of our employees and their families is our highest priority. On March 11, the World Health Organization declared COVID-19 or coronavirus a global pandemic. We are following the situation closely and monitoring the latest updates and recommendations from the WHO, CDC and the Mexican Ministry of Health. Given the situation, we understand that you may have some concerns about travel at this time. We would like to share information with you about the Mexican Caribbean and some of the additional measures we are taking at our resorts in Cancun and the Riviera Maya to reinforce our strict hygiene and cleaning protocols.

The situation in Mexico

There are currently 41 confirmed cases of coronavirus in Mexico. One case has now been confirmed in Quintana Roo, the Mexican Caribbean. The patient’s contacts were traced and all are under a 14-day isolation period.

Mexico is following international standards and recommendations for the prevention, detection and treatment of coronavirus. Medical workers have been receiving additional training in coronavirus testing procedures, rapid detection protocols and patient care. An awareness campaign has also been launched to give the public and visitors to the country information on coronavirus and the hygiene measures they can take.

In addition to the extra checks and hygiene protocols that international airlines may now be implementing, the Mexican authorities have announced that they have stepped up screening at the country’s airports, ports and cruise ship terminals, including those in the state of Quintana Roo, such as Cancun and Cozumel.

Safe to travel to the Mexican Caribbean

Unless you have an underlying health condition that may put you at risk, there is no reason to change your travel plans to the Mexican Caribbean and the area continues to welcome visitors to its famous tourist destinations.
The US Centers for Disease Control and Prevention (CDC) has no recommendation against visiting the State of Quintana Roo due to COVID-19 except for members of high-risk groups (those with serious chronic medical conditions like heart disease, diabetes or lung disease or older adults), for whom nonessential travel anywhere in the world should be avoided at this time.

Additional hygiene measures at Royal Resorts

Royal Resorts follows the highest hygiene and cleanliness standards in its daily cleaning regime for rooms, guest areas, offices and back of house service areas. However, as a precaution, we are taking additional measures to reinforce our normal protocols.

  • Public areas with lots of guest movement and surfaces that are frequently touched such as door handles, elevator buttons, railings and counters are being cleaned more regularly during the day with high-grade disinfectant.
  • Hand sanitizer gel is already available in all guest and staff bathrooms at Royal Resorts and we have added more dispensers in restaurants, bars, at the front desk and in other guest areas.
  • Sports gear, yoga mats and fitness machines are cleaned with disinfectant before and after use and sanitizer wipes are now available for guests if they wish to give them an additional wipe down.
  • In addition to cleaning procedures, we have also been sharing information with staff about coronavirus and the preventive measures they should take in the workplace, at home and in the community.
  • Guests can also find reminders of hygiene measures to follow on our website and at their resort.
  • In the event that a guest begins to feel unwell they can get their temperature checked at no charge by a doctor at the resort first aid station. In the event that further medical attention is required, Guest Services staff are on call to offer assistance.

What can you do to protect yourself from COVID 19?

The World Health Organization recommends these hygiene measures at home and when traveling.

  • Wash your hands frequently with warm water and soap for at least 20 seconds. Apply alcohol-based hand sanitizer before and after washing your hands. Dry your hands thoroughly by using paper towels or a warm air dryer.
  • Keep a distance of at least 1 meter or 3 feet distance between yourself and anyone who is coughing or sneezing.• Avoid touching your eyes, nose and mouth. Your hands can pick up viruses on surfaces that you touch and when you rub your mouth or eyes they can enter your body.
  • If you cough or sneeze cover your nose and mouth with your bent elbow. If you use a tissue dispose of it immediately and wash your hands.
  • If you choose to wear a face mask make sure it covers your mouth and nose and avoid touching it when it is on. Single use masks must be discarded after each use and you should wash your hands after removing them.
  • Avoid shaking hands, hugging or kissing.
  • Keep surfaces you touch frequently clean with disinfectant and sanitizers.
  • Stay at home if you feel unwell, even with mild symptoms such as a headache or runny nose.
  • If you have a fever, cough or breathing difficulties seek medical attention and call in advance. Follow the indications issued by medical workers. Share your medical history with health care providers.
  • Avoid traveling if you feel sick.
  • Consume well-cooked food and drink plenty of water.

Royal Resorts will keep guests updated as it receives further news from the Mexican authorities.

The Quintana Roo State Government also has a Health helpline staffed by multilingual personnel that visitors can call if they begin to have symptoms or think that they may have been exposed to coronavirus, 800-2774780

Further information

For up to date information on the global situation and recommendations, we recommend that you consult these sources. Additionally, check the current advisories issued by your government about international travel.

World Health Organization (WHO)

Centers for Disease Control and Prevention (CDC)

This post is also available in: Spanish

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