We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.

Information for US travelers and antigen testing 

Starting on January 26, the Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test for passengers flying into the United States. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.)

To help you comply with this new travel ruling and for your convenience, Royal Resorts will make COVID Antigen tests available onsite, through certified independent laboratories, at no cost starting January 23 at The Royal Sands, The Royal Haciendas and Grand Residences. This policy is valid until July 17, 2021. 

It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms.  Results are available in 24 hours.  Royal Resorts is not responsible for the results. 

Free onsite COVID Antigen testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the Grand Residences office right below the Tennis Courts at The Royal Haciendas and in one of the business centers in the lobby of Grand Residences.

Testing will be carried out Monday to Saturday from 8 a.m. to 4 p.m. in the Gran Salon at Hacienda Sisal in Cancun; Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas and Monday to Saturday from 8 a.m. to 4 p.m. at Grand Residences.

Reservations are required for onsite testing.  

 If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.  You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment.  We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure. 

If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing. 

Additional onsite testing in The Royal Cancun will be available for a fee in case guests cannot make the trip to the Gran Salon at Hacienda Sisal. 

Onsite testing is only available for guests who have no symptoms.  If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.

If you need a second antigen test the cost is $466 pesos at The Royal Sands and The Royal Haciendas, $450 pesos at The Royal Cancun and $400 pesos at Grand Residences (prices include tax).

Recommendations for your test appointment

Please follow these laboratory recommendations two hours before your test:

  • Do not drink or eat anything
  • Do not clean your teeth
  • Do not use dental or antiseptic mouthwash

For more details on the CDC order visit:

Countries requiring PCR testing

Countries such as Canada, United Kingdom, Germany, Spain, France, Brazil, Argentina, Colombia and Chile now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) with results dated within 72 hours of their scheduled departure. 

Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result. 

If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun or The Royal Haciendas (results in 24 hours) or $110 at Grand Residences (results in 52 hours). 

If you test positive and must quarantine

If you test positive, Royal Resorts will cover the cost of accommodations and meals from the Royal Care Standard Recovery Menu for up to 14 days.  Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis.

If you are staying at Grand Residences, this policy also applies.

We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities. 

Accommodations for quarantine are subject to availability.  This policy is valid until July 17, 2021.

Frequently Asked Questions

All information is subject to change at short notice.

For further information about the hygiene standards and procedures, please visit the Royal Care Standard website.

Download the Royal Resorts App for contactless check-in and much more

The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.

You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:

  • Resort maps and the Welcome Home guide normally distributed to guests at check-in
  • Menus for all our restaurants and bars
  • Activity programs
  • Spa catalogs
  • Resort Tips for vacation information and resort regulations
  • Royal Resorts Life magazine

This post is also available in: Spanish