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40 years at Royal Resorts, meet Executive Housekeeper Mirna Pech

Quiet professionalism and attention to every detail; a door that is always open for all her staff; kindness, compassion and a smile for everyone, that’s Mirna Pech, the Royal Resorts Executive Housekeeper who is celebrating 40 years of work at Royal Resorts in Cancun.

Originally from the small town of Sotuta in Yucatan, Mirna’s family moved to Cancun in 1976 when the first hotels were springing up. She started work as a maid at The Royal Cancun, then VCI, on January 30, 1979 and remembers the early days, “There were eight to 10 of us in Housekeeping, all reporting to Doña Pilar Quintal, the Housekeeper. She taught us to work to the highest of standards and attention to detail is something that she instilled in us all. We were a family; she looked after us – staff and guests alike – and even cooked for us once a week.”

Mirna adds, “The resort was under construction when I started and we had to make our way through the building site on our cleaning rounds, stepping over rubble and across duckboards like an obstacle course. It was challenging, as anything is when you are just starting out. I also remember that I had to walk a long way from my house to the bus stop and wait in line for a bus to come along to take me to the Hotel Zone; there weren’t as many buses as there are now!

“Cancun was paradise in the early days, so many birds and animals, we even had raccoons on site at VCI! And of course the marine life was incredible. It is still beautiful here although there have been so many changes over the years due to the dramatic growth.”

Mirna worked as a maid at The Royal Cancun for three to four years and was then promoted to Supervisor and then Assistant Resort Housekeeper, spending another three years in each post.

She reminisces about one particular unwanted guest that arrived in Cancun in September 1988 to wreak havoc, “I’ll never forget Hurricane Gilbert. We didn’t have the days of warning of an approaching storm that we do now. We received the alert the same day the hurricane made landfall. I only heard about it by chance listening to the taxi radio on my way to work. As soon as I reached The Royal Cancun, I realized that the general warning had been given and I joined the other staff to help protect the villas as much as we could.

“The day after the storm there was no public transport so I walked six kilometers to the resort. The devastation was incredible: downed trees, sand everywhere, the Cuban fishing boat that ran aground in Las Perlas, beds, sofas, TVs and mini bars torn from hotel rooms by the fury of the waves strewn over Boulevard Kukulcan or floating in the lagoon. I didn’t know what to expect at The Royal Cancun but when I reached the resort my spirits lifted. There was some damage and the beachfront villas on the lower levels were flooded by the storm surge but it was nothing compared to the destruction that I had seen on my way to work. We all pitched in to clean up and carry out repairs immediately.”

Two weeks after the storm, Mirna was transferred to The Royal Caribbean to start a new job as Resort Housekeeper. She was in charge of Housekeeping at The Royal Caribbean for 14 years and in 2002, was promoted to the post of Executive Housekeeper with overall responsibility for The Royal Cancun, The Royal Mayan, The Royal Caribbean, The Royal Islander and The Royal Sands. She says, “I had to face many challenges along the way but I always consider them an opportunity to learn and grow professionally and personally.

“There are currently around 400 staff in the Housekeeping and Laundry departments,” says Mirna. “They all know that my door is always open for them whenever they need help or advice. I value each and every one of them; they are the backbone of the company. Some of the cleaning stewards that work in the guest areas of the resort are so very young that it makes me feel protective of them, especially when I hear about their lives.”

Mirna has balanced the demands of her career with family life. She met her husband in 1987 when they were both working at The Royal Cancun and they have two daughters, both university students. She reflects, “My job is demanding and stressful with a lot of responsibility. When my girls were younger, my Mom and one of my sisters helped look after them when I had to work.”

On some of the changes that she has seen in her job over 40 years, Mirna says, “ I think that the growth of the company has obliged us to implement new processes and standards over the years so that we stay at the forefront of the industry and offer the level of service, comfort and hospitality that our guests deserve. We are in constant evolution, for example, we switched cleaning products, soaps, polishes and varnishes for green alternatives to help protect the planet. We have reduced our use of chlorine. We use a nature-friendly paint on the cribs, recycled paper for room stationery and of course we recycle plastic, glass, aluminum and cardboard trash.”

From meetings with the Housekeepers at the resorts to budget reviews with Management, linen and appliance purchases, coordinating training needs and monitoring guest satisfaction and comments, Mirna’s day is always busy. She keeps an eye on standards and looks for ways to make members and guests more comfortable. She handles villa renovation programs such as the one underway at The Royal Sands, working with suppliers and helping select fabrics, color schemes and accessories. And in late November she oversees teams of Housekeeping staff as they decorate the resorts for Christmas.

On seeing staff follow in her footsteps Mirna says, “I love seeing members of my team become supervisors or managers or make their career in other areas of the company. I feel happy for them and proud that they started with me and have taken advantage of the training opportunities available.

“I would like to thank my team for their enthusiasm, commitment and for all their hard work. To recent recruits I would say that Royal Resorts offers them many opportunities and in order to be successful they need to be service-oriented, responsible and very meticulous, always seeking perfection in everything they do. And I urge them to sign up for training courses, computing and English workshops. They can even complete their primary, secondary and senior high school education if they were unable to finish school.

“My message to our members and guests is to thank them for their loyalty to the company and their affection for the employees. Thank you for choosing Royal Resorts as your Mexican Caribbean home away from home. I will always be grateful for the opportunities I have had here and for the chance to innovate and improve the services we offer you.

“Royal Resorts means so much to me. I have grown with the company, professionally and personally. It‘s been a huge part of my life for such a long time.

“I thank the Royal Resorts Directors for giving me the opportunity and for having confidence in me. They shared their vision of excellence and they have always placed great emphasis on training and the value and importance of the staff. Despite the size of Royal Resorts, you can still feel the warmth and the community spirit that began in the early days at The Royal Cancun.”

Mirna concluded by saying, “Looking back at my 40 years at Royal Resorts, I feel really happy and lucky to have everything I have, my family and my job. Professionally, it has been 40 years of success, full of immense satisfaction and opportunities for learning. I have enjoyed every day; in fact it doesn’t feel like 40 years because I love what I do so much. I hope to carry on for many more.”

Congratulations to Mirna Pech on her amazing career. She truly is a Royal Resorts treasure.

 

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Get ready for the 2019 Royal Resorts Foundation Race, February 17

Are you in training for the 2019 Royal Resorts Foundation Race? It’s on Sunday, February 17 (week 7) in Cancun Hotel Zone and if you are on vacation around that time we hope that you’ll bring your friends and family to support a worthy cause. On this occasion we are running for education to raise money for the Fundacion Lomas scholarship program that helps low-income students to get a university degree.

Take part in the 5 or 10-kilometer race or the three-kilometer walk and there’s a Fun Run for the kids too.

2019 Royal Resorts Foundation Race details

  • The race takes place on February 17 at 7 a.m. Starting point: Captain’s Cove Restaurant to Westin Regina and back again.
  • 3, 5 or 10 kilometers
  • Age categories for men and women

Free (15-39 years)   Master (40-49 years)           Veteran (50 and over)

  • The Race Fee is $280 pesos per adult and $230 pesos per child and includes a souvenir t-shirt and finalist’s medal, race number, chip, water and an isotonic drink at the finish line

Prizes will be given to the first three places in each category in the 5 and 10 km races for men and women. The first three Royal Resorts employees to cross the finish in the 5 and 10 km races for men and women will also receive prizes.

Children’s Fun Run

Bring the kids! There is a race for them too!

  • Children aged 4 to 7 years      500 meters
  • Children aged 8 to 12 years    1 kilometer

2019 Royal Resorts Foundation Race Cause

The 2019 Royal Resorts Foundation Race cause is education and our goal is to raise $435,000 pesos for a program that helps send low-income students to university. This is the equivalent of 12 scholarships.

Our 2019 race partner, Fundacion Lomas seeks to make a college education in Mexico accessible for all and address the shortfall in Quintana Roo, where a 2014-15 study indicated that more than 70 percent of 18 to 23 year olds had not gone to university.

Education is essential for development and combating poverty and by helping address the educational imbalance with college grants, Fundacion Lomas and the Royal Resorts Foundation will be giving opportunities and the hope of a better future to young people.

To date, Fundacion Lomas has given 247 scholarships and its goal is to grant 35 scholarships a year to students at senior high, technical college and university level. It also has 15 grants available for college students who need to do work experience as part of their degree. Ten additional scholarships are part of the Cero Rezago Educativo (No child left behind) program to enable students to complete primary and secondary studies so that they can continue to middle and higher learning.

Register for the 2019 Royal Resorts Foundation Race today

Email: contact@royalresortsfoundation.org

Invite your friends and family to take part!

 

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Dining at Royal Resorts, something different to try in 2019

Dining at Royal Resorts, there are tasty treats in store for you on your next vacation. Try something different this year during your Cancun trip, whether it’s Mexican Night at The Royal Sands and Italian dishes at La Trattoria in The Royal Cancun or Teppanyaki or Brazilian rodizio at The Royal Haciendas in the Riviera Maya. If you crave traditional home-style BBQ, ribs, brisket and all the trimmings, you won’t want to miss the Monday BBQ lunch at Cayo Largo at The Royal Islander.

Fresh seafood & prime steaks

Pencil in an evening at a much-loved favorite, El Conquistador for prime steaks, lobster, flambéed desserts and live music. If you love seafood, Captain’s Cove is a must for an evening of dining under the stars on the lagoonside terrace. Los Murales at The Royal Haciendas has more superb seafood and tempting dishes to offer you.

Here’s another idea for dining at Royal Resorts, try the Monday Lobster Night at La Palapa in The Royal Cancun. Our Caribbean-style thatched beachfront restaurant has spectacular views of the bay even by candlelight and you’ll even see pirate galleons and catamarans sailing past.

Mouthwatering Mexican cuisine

If you are in the mood for Mexican cuisine, try Hacienda Sisal next to The Royal Sands for a selection of traditional recipes from different parts of the country. And for a casual lunch or supper of tasty Mexican tacos and appetizers you can’t go wrong with Paco’s Tacos at The Royal Islander. There’s also a popular Mexican Night at Pancho & Willy’s next to Captain’s Cove on Mondays. Enjoy the buffet and folk dance show and stay on for karaoke, more music and fun.

Gourmet evening at Grand Residences

If you have never tried the gourmet cuisine at Grand Residences by Royal Resorts, our award-winning resort to the south of Puerto Morelos, how about booking a table at El Faro Grill, a 2018 Wine Spectator award winner, or at Flor de Canela Mexican restaurant. Reservations are required, call (998) 872-8130 ext. 67104 and 67105.

Beach dining for special occasions at Royal Resorts

Celebrating a wedding anniversary, a birthday or just because, planning a romantic beach dinner for your next Royal Resorts vacation will make it truly special. A table set on the sand, flickering candles and tiki torches, a delicious menu and views of the Caribbean under a star-filled sky will create golden memories for the years to come.

For more mouthwatering ideas for dining at Royal Resorts during the year check the Royal Resorts blog. We’ll keep you posted on what’s cooking in all the Royal Resorts restaurants, new theme nights, chef interviews and much more.

Earn Royal Resorts Rewards when dining

And remember that if you are enrolled in the Royal Resorts Rewards loyalty program you earn Rewards at participating Royal Resorts restaurants and facilities. Purchases must be charged to your room to earn Rewards.

You can redeem Rewards to pay your Club Service Fee if you are a Royal Resorts member, to pay the resort bill on your next vacation, to pay for eligible stays and products booked through the Royal Resorts Reservation Center or to make a donation to the Royal Resorts Foundation charitable causes.

Book your table at a Royal Resorts Restaurant today

 

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More Royal Resorts Spa time in 2019

As one of your resolutions for 2019, start taking better care of yourself and that includes more vacation relaxation and Royal Resorts Spa time. Begin your next Cancun vacation at Royal Resorts with a beach massage or check into the Spa at The Royal Sands or The Royal Haciendas in the Riviera Maya for a massage. Choose your favorite massage from a selection that includes Relaxing, Sport, Swedish, Aromatherapy, Deep Tissue, Moon and Stars, Samunprai, Hot Stone, Thai and Lomi-Lomi.

For maximum effect, combine your massage with a facial to leave your skin silky smooth or a body wrap to detox and tone up your body.

The Royal Resorts Spa uses treatments from the Babor and Germaine de Cappuccini luxury skincare collections.

Ready to book your Royal Resorts Spa time?

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Relaxation for all with the REFINE All-Inclusive package

Royal Resorts members, staying at The Royal Sands, The Royal Cancun or The Royal Haciendas this season? Why not try the REFINE All-Inclusive package for a change and enjoy even more relaxation, hassle-free dining for the whole family, drinks and more. Remember, you are entitled to a special member rate:

Adults                                    $69 US per person per day

Teens (13 – 17 years)          $49 US per person per day

Children (4 – 12 years)       $19 US per person per day

Babies (0 -3 years)              No charge

Book today

You can purchase the package prior to your arrival by calling 1-888-838-7842 or at the Front Desk at The Royal Sands, The Royal Cancun and The Royal Haciendas. There is a minimum required purchase of 4 days and everyone in the villa must purchase the REFINE All-Inclusive plan during the same days.

Members wishing to rent rooms, suites or villas at the three resorts with the All-Inclusive package must mention that they are renting the All-Inclusive when calling the Royal Reservations Center in order to obtain the member discounted rates.

Read more about the Refine All-Inclusive package, rules and regulations.

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New activities to try on your Royal Resorts vacation

On your next Royal Resorts vacation try a new activity, sport or arts session. There’s plenty of fun lined up for you in the Activity Center and for the children at the Kids Club.

Start the day with yoga on the deck at The Royal Sands marina, learn new Latin dance steps or work out with a zumba routine. Take a sailboat out on the bay or sign up for the kayak nature tour of the Nichupte lagoon during your stay at The Royal Cancun. Call in at the Sports desk at your resort for a tennis class with the Pro or join the Activity team on the beach at 3 p.m. for volleyball. You can even try your hand at pickle ball on the multi-use sports court at The Royal Haciendas in the Riviera Maya.

For more fun at The Royal Haciendas, sign out snorkeling gear from the Sports Desk, join the kayak tour of the bay or go for a bike ride.

On your next Royal Resorts vacation, ask your Concierge for details of the daily activity programs for adults, teens and children or drop in at the Activity Center and Kids Club. There are fun activities for all ages.

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Stay in touch with Royal Resorts online

Check in with Royal Resorts during the year by joining our online community. Stay in touch with Royal Resorts online on:

Facebook https://www.facebook.com/royalresort/

Instagram https://www.instagram.com/royalresorts/

Twitter https://twitter.com/royalresorts

The Royal Resorts blog

See the latest pictures from paradise, Royal Channel videos, cocktail recipes, fun activity ideas, tour recommendations, news and much more from your home away from home in the Mexican Caribbean.

And we would love to hear from you too. Give us a like and share your vacation photos and stories with us on Instagram and Facebook.

If you already follow Royal Resorts on Facebook, Instagram and Twitter but aren’t receiving updates, take a moment to refresh the links and check your settings.

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Book your Cancun airport transfer with Thomas More Travel

As part of your vacation planning go ahead and book your Cancun airport transfer to Royal Resorts and The Royal Haciendas in the Riviera Maya with Thomas More Travel. Shared and Private transfer services are available in comfortable, air-conditioned vans. All you have to do is choose the the service that suits your travel needs and book online. It is easy, convenient and hassle-free.

A Thomas More Travel representative will be waiting to greet you outside the Arrivals area in Cancun International Airport and you’ll be on your way to your resort in no time. There’s more, as a Royal Resorts member the charge for your Cancun airport transfer is added to your room account for your convenience and you pay at check out.

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Royal Resorts joins Ciudad de la Alegria Kings Day children’s toy convoy


 

Royal Resorts volunteers joined the Ciudad de la Alegria Dia de Reyes convoy on January 6 to give a Kings Day surprise of toys, sandals and candy to hundreds of children in Mayan villages in Quintana Roo and Yucatan.

In Mexico, children traditionally receive toys from the Tres Reyes Magos, the Three Kings, on January 6, many writing letters saying that they have been good all year and asking for a favorite toy. The convoy was planned to reach children in remote rural communities that might miss out on Kings Day events often organized in larger villages.

The meeting point for convoy volunteers was the Ciudad de la Alegria community center on the outskirts of Cancun at 6 a.m. to load trucks with huge bags of toys, soft toys for tots, footballs, bikes, sandals, boxes of food, clothing, candy and even piñatas. Then it was time to hit the road.

There were two routes and two convoys, one to communities in the Tulum-Coba area and the other following a route through northern Quintana Roo and Yucatan, which called at tiny hamlets and villages in the Xcan-Tizimin area, accessible by single lane roads. These are communities deep in the forest that are really off the beaten track; a few homes clustered around a church, a rural school and a small grassy park or square.

The sight of the convoy drawing up caught the attention of the villagers, the word spread and there was soon quite a crowd. The children met the Three Kings and had fun with volunteers who lined them up to receive toys, sandals and candies. There were piñatas to be broken, more candies to collect and some lucky children even took home bikes they won in a raffle.

Other volunteers distributed clothes and food and there were grocery boxes for elderly residents, some of who remembered the Ciudad de la Alegria staff from previous visits. One couple of helpers had even brought biscuits for the village dogs.

In total more than 2,900 toys and pairs of sandals were distributed. Many of the toys were donated by Royal Resorts members, guests and employees and a big thank you goes out to all those who gave generously and helped in spreading happiness to so many children.

Gracias!

Help the Royal Resorts Foundation

If you missed the Royal Resorts Christmas Toy Drive and would like to give to children in need, why not donate to the Royal Resorts Foundation or bring gifts of new toys, children’s clothing and school materials all year round? Learn more about the Royal Resorts Foundation and its causes: study scholarships for children, the fight against cancer, physiotherapy for children, employee emergency relief in times of serious illness, support for community programs and conservation.

 

 

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Shop organic, new products at The Royal Market

Shop organic on your Cancun vacation. By purchasing local products such as honey, salsas, organic coffee or chocolate on your Mexican Caribbean vacation you can help support sustainable development in the region’s rural communities. The Royal Market has a new sustainable product on sale for you to try: Pitahi pitahaya (dragon fruit) and papaya jam made in the Zona Maya, central Quintana Roo.

The preserves are made by a group of enterprising women who founded the Ulu Umil Beh cooperative in the Mayan village of Chumpon.

Chumpon and the neighboring villages of Chun-on and Chun-ya harvest 150 tons of dragon fruit a year and the women decided to make jam from the surplus fruit as a way of boosting income and employment opportunities in their community.

The Royal Market also stocks organic honey produced by beekeepers in the Yucatan, organic coffee from Chiapas, Oaxaca and Veracruz, chocolate and salsas.

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