Saving Time on the Day you Arrive at Royal Resorts
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Saving Time on the Day you Arrive at Royal Resorts

Here are some tips to save you time while planning your upcoming Cancun or Riviera Maya vacation at Royal Resorts. Whether it’s downloading the new Royal Resorts App to preregister or send a special request, booking your airport transfer stocking up your fridge or choosing tours, you can do it all online before you travel.

  • Download the Free Royal Resorts App

Start preparing for your next vacation by downloading the Royal Resorts App from the App Store. The helpful features will save you time on arrival, with no standing in line at the Front Desk during check in and check out.

You’ll be able to:

  • Send details of special requests such as cribs prior to arrival
  • Speed up your check in preregistering all your guests prior to arrival at your resort. No more waiting in line!
  • Track your account and keep tabs on the amount spent per card
  • Check orders and purchases the moment you sign for transactions at restaurants, bars and stores
  • Settle your bill by charging it to your credit card and the app will provide your check out slip
  • Report issues you noticed during your stay
  • Check past, current and future reservations

The Android version is coming soon

 

  • Book your Airport Transfer with Thomas More Travel

As part of your vacation planning go ahead and book your shared or private airport transfer to Royal Resorts and The Royal Haciendas with Thomas More Travel.

 

  • Use The Royal Market Online Shopping Service

Save yourself a trip to the supermarket on your first day in Cancun by using The Royal Market online grocery shopping service to order drinks, snacks, breakfast and sandwich fixings and much more.

It’s quick and convenient and you’ll find everything you need.

 

  • Extend your stay

Enjoy more vacation time in the Mexican Caribbean, visit royalreservations.com to book additional nights at Royal Resorts or treat yourself with the REFINE All-Inclusive package, remember that members have a discounted rate.

 

  • Plan your vacation, book tours, water sports and cruises

Thomas More Travel offers an amazing collection of unforgettable travel experiences in the Mexican Caribbean and Yucatan. Options range from tours of the area’s famous archaeological sites to family parks, water sports, jungle adventures, ecotourism, cruises and more. Visit www.thomasmoretravel.com to see what’s available and start planning your sightseeing.

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Plan payments during the year with the new Easy CSF service

Take the strain off your finances with Easy CSF, the new online escrow service offered by Interval Servicing Co. (ISCO). This stress-free option enables you to make smaller planned deposits towards your annual Club Service Fee during the year instead of paying one lump sum when you receive the invoice from your resort. Watch the […]

Sharing the Royal Experience with Friends and Family

Some members just want to tell the world about Royal Resorts, they love it so much. Over the years they have invited many friends to spend time with them in their home away from home. Passionate about Royal Resorts and the Mexican Caribbean, they have brought many new members to the resorts. If you are always talking about Royal Resorts, the Friends and Family referral program is a great way for you to share the magic with everyone you know by sending them an invitation for a special vacation offer.

Interval Servicing Co. introduces new Easy CSF service
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Plan payments during the year with the new Easy CSF service

Take the strain off your finances with Easy CSF, the new online escrow service offered by Interval Servicing Co. (ISCO). This stress-free option enables you to make smaller planned deposits towards your annual Club Service Fee during the year instead of paying one lump sum when you receive the invoice from your resort.

Watch the video showing you how to set up an account: https://vimeo.com/user51662057/easycsfservice

  • It is quick and easy to use
  • Enrollment in the program is free
  • Decide the amount and timing of your deposits
  • A US$2 non-refundable service fee is charged for each escrow deposit.

It’s your choice and you have control over the amount you deposit and the timing. If you would like to make a change, put the deposits on hold or even cancel the agreement you may do so, providing the request is made no later than 30 days prior to your billing date for the Club Service Fee.

The escrow service is only available to members residing in the United States and who have a US bank account.

You must be a member in good standing and current with all your financial obligations to the resort in order to enroll and use the Interval Servicing Escrow Service.

If you own multiple weeks and would like to use the Escrow Service you must enter into one agreement per membership.

This new service is for members with weeks at Royal Resorts in Cancun and the Riviera Maya, Mexico; it is not available for the Resorts on St. Maarten, Curaçao and Aruba at this time.

Getting started

Log in to the Interval Servicing website at www.intervalservicing.com/EasyCSF

to get started. The program is quick and easy to use.

If you would like additional information about the Escrow Service or need assistance, please contact Interval Servicing Co. by calling 1-800-930-5050 US/Canada, 01-800-099-0486 Mexico or 954-485-5400 All Other Countries.

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Saving Time on the Day you Arrive at Royal Resorts

Here are some tips to save you time while planning your upcoming Cancun or Riviera Maya vacation at Royal Resorts. Whether it’s downloading the new Royal Resorts App to preregister or send a special request, booking your airport transfer stocking up your fridge or choosing tours, you can do it all online before you travel. […]

Sharing the Royal Experience with Friends and Family

Some members just want to tell the world about Royal Resorts, they love it so much. Over the years they have invited many friends to spend time with them in their home away from home. Passionate about Royal Resorts and the Mexican Caribbean, they have brought many new members to the resorts. If you are always talking about Royal Resorts, the Friends and Family referral program is a great way for you to share the magic with everyone you know by sending them an invitation for a special vacation offer.

Friends and Family
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Sharing the Royal Experience with Friends and Family

Some members just want to tell the world about Royal Resorts, they love it so much. Over the years they have invited many friends to spend time with them in their home away from home. Passionate about Royal Resorts and the Mexican Caribbean, they have brought many new members to the resorts. If you are always talking about Royal Resorts, the Friends and Family referral program is a great way for you to share the magic with everyone you know by sending them an invitation for a special vacation offer.

One Member’s Friends and Family Referral Experience
Members since 2006, Julie and Brad Flory are Royal ambassadors who have already signed up for the Friends and Family program. Julie says, “The Friends and Family program has worked great for us and our friends. We plan to invite more people to try the Royal Resorts using this offer.  The four couples that accepted our invitation loved their stay.  Three of the couples invited us to share the unit in March.  Brad and I opted to use the murphy beds for the three weeks.  The weeks just flew by.”

“Our friends who used the offer had so much fun and made lots of friends during their short stay.

“We’ve had several people ask about this program since we returned from our trip in March.  I just need to forward the invitation.  Some of the members were also curious how it went for us and the guests.  We said it went great!”

Send your Friends and Family an Exclusive Offer

Why not join Julie and Brad as Royal ambassadors? We want to welcome new members like you to Royal Resorts and we have an exclusive Friends and Family vacation offer that you can send to your friends and family so that they can discover the magic of a Royal Resorts vacation for themselves.

You can email the vacation offer to your friends or share it with them through Facebook or Twitter. Start referring today, just imagine …you can help fill the resorts and strengthen the family feeling and community ambiance that you know and love.

Getting started is easy, all you have to do is register, spread the word and share the magic.

You’ll Earn Royal Resorts Rewards for Referrals

Every time one of your referrals books the Friends and Family vacation offer you sent them or joins the Royal Resorts family by purchasing a membership you earn Royal Resorts Rewards. That’s 5,000 Rewards if your referral books the package and an additional 20,000 Rewards if they become Royal Resorts members.

Every referral counts. The more referrals you make, the more Royal Resorts Rewards you can earn to offset the cost of your annual Club Service Fee or enjoy more tours, spa therapies and tempting meals during your vacation. And as a frequent referrer, you’ll also be able to take advantage of Friends and Family promotions sent out during the year.

Start thinking about everyone you know and the people you think would love Royal Resorts. Invite them to be part of the Royal Resorts family.

START REFERRING WITH FRIENDS AND FAMILY TODAY, CLICK TO JOIN

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rewards
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Pay your Club Service Fee with Rewards

Royal Resorts Rewards gives you another way to pay your Club Service Fee. The Rewards you earn through your participation in the Friends and Family Referral program or for dining at the Royal restaurants, purchases at the resort stores, spa and gym services and tours you enjoy at Royal Resorts during your vacation can be used to pay your annual resort dues.

You can redeem Rewards and use them to settle your room account on your next trip to Royal Resorts. Think about all the vacation goodies such as additional meals at your favorite Royal restaurant, spa therapies and tours that you can enjoy with your Rewards.

Rewards can also be used to make a donation to the Royal Resorts Foundation charity causes.

For more information visit www.royalresortsrewards.com

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Royal Resorts Reviews
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TripAdvisor Certificates of Excellence for Royal Resorts and Grand Residences

It’s been a clean sweep for Royal Resorts and Grand Residences this year as they have all been awarded the TripAdvisor Certificate of Excellence for outstanding service. All four Cancun clubs The Royal Cancun, The Royal Sands, The Royal Caribbean and The Royal Islander, and The Royal Haciendas in Playa del Carmen achieved this distinction. For Grand Residences, already rated No. 1 Resort in the Puerto Morelos Area, it is yet another accolade.

TripAdvisor gives the Certificate of Excellence to resorts, restaurants and other visitor attractions that consistently score outstanding reviews from travelers. It is the world’s largest online travel community with millions of members.

Earlier this year we reported that Grand Residences made the TripAdvisor Travelers’ Choice Top 25 Hotels in Mexico 2016 listing, coming in at No. 16. This is the second year running that our luxury resort south of Puerto Morelos has been included in the list. In a new category of Top 25 Hotels in Mexico for Best Service 2016, it came in at No. 9.

Members of the TripAdvisor community also rated The Royal Sands and Grand Residences as two of the Travelers’ Choice Top 25 Hotels for Families in Mexico in 2016. The Royal Sands was rated No. 23 and Grand Residences No. 25.

www.tripadvisor.com

Tell the World on TripAdvisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on TripAdvisor?

Share your vacation experiences with the world www.royalresorts.reviews

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Sea turtle
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It’s Turtle Nesting Season at Royal Resorts

Summer means sea turtles here in the Mexican Caribbean and we bring you the latest turtle season update from Royal Resorts. There are now 71 turtle nests in the nurseries or corrals at The Royal Sands, The Royal Caribbean and The Royal Islander (July 21), at Grand Residences and at The Royal Haciendas, where nesting sea turtles are less common.

The first turtles of the season actually came ashore at The Royal Haciendas and at The Royal Sands in Cancun. In late May, a hawksbill turtle (tortuga carey) and loggerhead sea turtle (caguama) emerged from the waves and laid their eggs on the beach in the vicinity of The Royal Haciendas. The biologists leading turtle patrols along the shoreline decided to leave their nests in situ due to their location. A second loggerhead turtle came ashore in the first week of June and laid 152 eggs, which were moved to safety in the corral at a resort further down the beach. On July 10, a third loggerhead turtle laid 135 eggs.

Sea turtles rarely nest on the beach at The Royal Haciendas, but we hope that this season we will see more of them coming ashore.

On June 13, it was the turn of our Cancun resorts when a green sea turtle dug its nest on the beach in front of The Royal Sands. Patrolling biologists and volunteers moved the eggs to a corral further along the shoreline.

As of July 21, there were 71 nests in the turtle nurseries at The Royal Sands, The Royal Caribbean and The Royal Islander with 8,201 eggs. The majority of the nests contain eggs laid by green turtles (tortuga verde or blanca) and five by loggerhead turtles. Several nests have between 160 and 170 eggs!

The latest update from Grand Residences to the south of Puerto Morelos is that there are already four nests in the sea turtle nursery with 413 eggs. Two are green turtle nests, one is a loggerhead and the first was that of a leatherback turtle (tortuga laud), the largest turtle in the world and a rare visitor to the coast of Quintana Roo.

We hope that more sea turtles come ashore to lay their eggs in the sand in front of our resorts in the days and weeks to come. And of course the first baby turtles of the season hatch in August so watch out for more news.

 

New rules for watching sea turtles this season

This year SEMARNAT, the Mexican Environmental Agency is coordinating the statewide sea turtle conservation campaign and the nesting season rules have changed significantly to protect sea turtles while also keeping human contact with our oceangoing summer visitors and their young to a minimum. The rules now state that trained security personnel must release the hatchlings, not guests.  We know that this is something that many members look forward to, however, failure to comply with these new standards could lead to Royal Resorts losing the right to have turtle nurseries at the resorts or to be part of the turtle protection campaign.

Please read the following sea turtle nesting rules and help us protect these beautiful, ancient creatures that are sadly in danger of extinction.

 

Follow the Sea Turtle Nesting Season Rules

  • If you spot a sea turtle on the beach at night alert the security staff
  • Be very quiet and keep still
  • Watch from a distance of ten meters (33 feet)
  • Do not attempt to touch the sea turtle or crowd her
  • Do not shine a torch or use the light on your mobile phone
  • Please, no flash photography
  • No smoking
  • Follow the instructions given by security staff at all times
  • Noise, lights and the movement of people may disturb a nesting sea turtle and startle her causing her to leave the beach without laying eggs. She may lay her eggs in the sea; just imagine over 100 precious turtle eggs lost because of noise, torchlight or people getting too close.
  • Resort security staff will release the baby sea turtles at night to keep them safe from seagulls and frigate birds that are their natural predators. Due to changes in Mexican environmental law, it is no longer possible for guests to handle the turtles and help set them free.
  • If you spot a sea turtle when snorkeling or diving watch from a distance, do not swim towards it and do not attempt to touch it
  • Sun products contain chemicals that harm marine life, pollute the water and damage corals. As an alternative, wear a t-shirt when snorkeling as protection from the sun instead of applying sun block.
  • Help us to keep our beaches and sea clean. Sea turtles ingest plastic bags and other trash with fatal consequences, become tangled in fishing lines and nets and drown and have been found with horrific injuries caused by discarded straws and plastic beer packaging.
  • The sea turtle is protected by Mexican law and it is illegal to disturb or touch them, persecute or hunt them and consume their meat or eggs.

Stay posted for more sea turtle news from Royal Resorts, Grand Residences and other parts of the Mexican Caribbean during the 2016 season on the Royal Resorts blog, which you’ll find on our website www.royalresorts.com

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Paco’s Tacos Restaurant
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Taco Time, Mexican Traditions at Paco’s Tacos

Discover a tasty Mexican tradition, a hearty meal of tacos in Paco’s Tacos, our family-friendly restaurant at The Royal Islander in Cancun. A tortilla with a delicious filling that ranges from grilled steak or shrimp to stewed chicken or pork, the taco is Mexico’s most famous antojito or finger food. Order it in a variety of combinations, all are delicious.

The Paco’s Tacos menu is a veritable celebration of the art of eating tacos. First, choose your favorites from a selection that includes tender beef, tacos al pastor (marinated pork topped with fresh pineapple, onion and coriander), carnitas or fried pork, chicken, fish, shrimp, cheese and vegetable fillings. Then drizzle your tacos with chili sauce and add a spoonful of guacamole and you are ready to tuck in!

When you are ready for your meal at Paco’s Tacos or indeed any of the other Royal Resorts restaurants, Captain’s Cove and Hacienda Sisal, download the Royal Food App from the iTunes store and book your table online.

There’s much more on the Paco’s Tacos menu besides tacos, how about fajitas, enchiladas, burritos, quesadillas, chimichangas, tortas (filled rolls), or nachos? There are also crispy hard shell tacos if you are homesick for the Tex-Mex version. If you are with friends, the Plato del Luchador (Warrior’s Platter) is a taco selection that’s perfect for sharing.

Start your meal with lime or black bean soup or the soup of the day. Try the alambres or skewers or the queso fundido or melted cheese served in a traditional molcajete or volcanic stone mortar. Vegetarian dishes feature tender nopales or cactus pads and Portobello mushrooms. Be sure to order a Mexican craft beer or an agua fresca or refreshing fruit-based drink to go with your lunch.

The ambiance at Paco’s Tacos is fun and the décor colorful. Stars from the golden age of Mexican cinema, such as Maria Felix, Pedro Infante and Jorge Negrete share wall space with famous artists Frida Kahlo and Diego Rivera and masked lucha libre wrestlers. In addition to personalities from Mexican history and culture, there’s folk art and humorous sayings associated with cuisine. If you are not sure how to eat your taco, look at the chart showing diners how to hold it correctly!

Paco’s Tacos is on the second floor of the Cayo Largo building at The Royal Islander. Open 11 a.m. to 10 p.m. daily.

How to Eat a Taco
Believe it or not, there is an art to making Mexico’s famous finger food! Take a warm corn tortilla from the basket – your Mexican hosts will tell you never to take the top tortilla – and place it on your plate. Put a spoonful of the filling in the center and spread evenly. This is the only time you’ll need to use your knife and fork as tacos are eaten by hand.

Not sure what to have in your tacos? Go for chopped grilled steak, fish or shrimp, chicken or vegetables. Chorizo and potato and rajas con crema, which are mild poblano chilies in a cream and melted cheese sauce are also tasty. Add guacamole, pico de gallo or your choice of chili sauce (mild to fiery habanero chili from the Yucatan), a sprinkling of salt and lime juice. Roll the tortilla up like a pancake or fold it and you have a taco.

True connoisseurs will tell you to hold the taco with your index finger and thumb and lean over the plate to avoid being splashed as the juice drips out. They say that your head should be at an angle of 45˚ and your elbow at 90˚ approximately. You can balance tacos dorados on a fork to stop them getting soggy as you add salsa. After a couple of attempts you’ll have mastered taco making and we are sure that you will want to sample as many as possible. And don’t be embarrassed about licking your fingers after eating tacos, everyone does it!

Corn or Flour Tortillas?
Whether to order corn or flour tortillas, that is the question. Corn tortillas are used to make tacos throughout Mexico, but flour tortillas are also popular in the north of the country. You can always request flour tortillas if you prefer them.

Tacos Dorados
Other variations on the taco theme include tacos dorados or flautas, which are pre-rolled tacos of shredded beef or chicken that are deep-fried and served on a bed of chopped lettuce, crumbled cheese, chili sauce and sour cream. In northern Mexico, they are often served with a broth containing zucchini, tomato and carrot, pickled red onion and crumbly white cheese.
Other varieties of taco are steamed and known as tacos sudados or tacos de canasta.

A Taco Tour of Mexico
After one meal at Paco’s Tacos, you’ll be ready to work through the whole menu and try all the tasty fillings. And if you are going to travel elsewhere in Mexico, there are even more to sample. While some staple ingredients such as grilled beef, chicken, marinated pastor-style pork and guisos or stews are served in tacos throughout the country, each region has its own specialties. Here’s a quick guide to some of them.

• Yucatan: Cochinita pibil (marinated pork baked in banana leaves in a cooking pit until tender), lechón or suckling pig, salpicon or shredded beef with lettuce and radish, tikinxic (marinated grilled fish), longaniza or Valladolid sausage

• Baja California Norte: Shrimp or fish in batter served with shredded cabbage, onion, chipotle mayonnaise and pico de gallo, lobster burritos with refried beans, pico de gallo and rice

• Mexico City: Tacos al pastor, picadillo or stewed ground beef, huitlacoche or corn mushroom with corn kernels, squash blossoms, pork or beef offal, chicharron or pork rind in a green tomatillo sauce, chorizo, nopalitos

• Michoacan: Carnitas, marinated fried pork

El Bajio: Barbacoa (slow-cooked marinated lamb, pork and goat cooked in maguey leaves), nopalitos or tender cactus pads

• Sonora and Chihuahua: Chargrilled steak and pork

• Sinaloa: Seafood, machaca or dried beef, chilorio or stewed pork, and tacos dorados

• Nuevo León: Tacos de cabrito (roast goat)

• Puebla: Chicken or turkey in mole, a smooth sauce made from chocolate, chili, ground spices and sesame seeds, tinga or braised chicken or beef

• Oaxaca: In addition to chicken mole, cecina or tasajo beef, other traditional Oaxacan taco staples include cheese and squash flowers…and insects! Chapulines or toasted grasshoppers and fried maguey worms are a local delicacy

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Celebrating 40 years at Royal Resorts

It’s been 40 years of precious memories at Royal Resorts. Forty years of welcoming our members and guests and their families to their resort home in Cancun and the Riviera Maya and creating magical vacation moments for them. Welcome home Your Royal Resorts hosts, these are the employees who remember your name and greet you […]

Captain’s Cove
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Celebrating 30 Years of Captain’s Cove, a Cancun Classic

A glorious sunset, a romantic waterfront setting and fresh seafood, rediscover a Cancun classic, Captain’s Cove is celebrating its 30th anniversary in 2016. On your next trip spend the evening at Cancun’s favorite seafood restaurant and enjoy an unforgettable meal. Nestled on the shores of the lagoon, this enchanting spot is waterfront dining at its best, whatever the occasion.

Enjoy a long lunch of ceviche and seafood tacos or sip a passion fruit mojito or apple martini during sunset Happy Hour. Order lobster, shrimp and the freshest grilled fish and dine on the deck by candlelight, taking in the beauty of a Cancun evening. Watch herons take flight across a darkening sky and look out for the lone crocodile approaching the shore on its nightly patrol.

Captain’s Cove serves the freshest seafood in the market and chefs wait for local fishermen to unload their catch on the dock to ensure maximum freshness and flavor. Boquinete (Spanish snapper or hogfish), grouper (mero), snapper (huachinango) and mahi-mahi (dorado) are all prized local fish and the Captain’s Cove menu also includes tuna, salmon and Chilean sea bass. You choose how you want the chef to cook your fish whether that’s fried, sautéed in garlic butter or white wine, blackened or grilled, and there are a variety of sauces to go with your selection.

Other tempting menu options range from crab cakes, tuna carpaccio and grilled octopus pizza to Holbox seafood soup, frutti di mare pasta and coconut shrimp with a zesty dipping sauce.

If you are not in the mood for seafood, the Captain’s Cove menu also features prime steaks, arrachera or skirt steak, BBQ ribs and chicken and there are gluten-free and vegetarian dishes too. Be sure to save space for coffee and dessert, the mango cheesecake is a popular choice.

Sunday Brunch has been a Cancun favorite for 30 years now and the Captain’s Cove Prime Rib Night proved so popular with meat lovers when it was introduced that there are now two, on Wednesday and Saturday.

After dinner, why not step next door to Pancho & Willy’s Bar for a drink, music and live entertainment. Don’t miss Mexican Night on Monday for a traditional buffet, margaritas and folk dances from all over the country.

Captain’s Cove is in the TripAdvisor Hall of Fame for Cancun restaurants, an honor given to restaurants that win the TripAdvisor Certificate of Excellence five years running, based on consumer reviews.

Visit the Captain’s Cove website at www.captainscoverestaurant.com and start planning your next visit.

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Relaxing massage at the Spa
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Summer at the Spa

Start your tropical vacation in style with a relaxing massage at the Spa in The Royal Sands or The Royal Haciendas or on the beach at any of the Royal Resorts.

Combine your massage with an herbal facial or a cleansing body wrap.

If you overdo your sunbathing try the sun relief body wrap harnessing the healing properties of chamomile for a soothing sunburn remedy.

Finally, spend some time in the new Salon at The Royal Sands Spa and get a new look to go with your Caribbean tan.

Take a look at the Spa therapy collections (downloadable PDFS) at https://www.royalresorts.com/guest-services-and-amenities/spa/

and book your Spa time for your next trip online or by emailing spa@royalresorts.com

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activities
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Activities, Activities, Activities for a Summer of Fun

Are you heading to Royal Resorts this summer? Call in at the Activities Center to check the program of beach and pool games, activities and craft workshops we have lined up for you and your family. Play volleyball on the beach every day at 3 p.m., start the day with yoga, fine-tune your Latin dance moves, practice your Spanish and even take a cooking class.

For the kids there are treasure hunts, face painting, piñata making, sand castle building and more. They can take part in the mini Olympics this summer to tie up with the 2016 Games in Rio. If you are staying at The Royal Haciendas there are also several evening activities during the week.

Sign out a bike from the Sports Desk, tennis rackets, snorkeling gear and a sailboat if you are at the Cancun resorts or a kayak at The Royal Haciendas.

For even more fun for your children, why not take them to the Kids Club at The Royal Cancun, The Royal Sands or The Royal Haciendas? They’ll keep busy with the supervised activity program and make new friends and you’ll have time for some much-needed relaxation, a morning at the spa, shopping or on the golf course. Ask about registration fees.

If you are going to book the REFINE All-Inclusive package during your stay and take advantage of the special member rate, remember that the use of the Kids Club is included. For more information visit www.royalresorts.com/packages.

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