Book your Airport Transfer with Thomas More Travel
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Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx

Take advantage of the special offer in effect for reservations made from February 1, 2016.

Thomas More Travel offers shared and private transport services to the Royal Resorts in Cancun and The Royal Haciendas and will take you straight to your resort, unlike other companies which may drop off passengers at other hotels en route. The charge is applied to your bill at check out for your convenience.

Related post

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor? Share your vacation experiences with the world www.royalresorts.reviews

Royal Resorts staff
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Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training.

Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas of opportunity where there is room for improvement with their team leaders.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor? Share your vacation experiences with the world www.royalresorts.reviews

Tell the World about your Vacation on Trip Advisor
,

Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor?
Share your vacation experiences with the world www.royalresorts.reviews

Host of the Month at The Royal Haciendas

Congratulations to Jessica Ruiz in Reception for being the Host of the Month at The Royal Haciendas in February. Jessica earned this recognition for outstanding service and the number of Trip Advisor mentions she received from the members and guests she made happy.

Our Host of the Month for March at The Royal Haciendas was Alvaro Jimenez, the Concierge who also won in January. Congratulations to both winners.

 

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Guudjob Pilot Project at The Royal Islander
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Rating Customer Service in Real Time, Guudjob Pilot Project at The Royal Islander

Our job is to make your vacation outstanding and to create magical vacation memories and sometimes there is a member of staff that goes above and beyond to exceed your expectations. Of course you can always mention him/her in a Trip Advisor review and the online survey you receive after departure from the resort but wouldn’t you like to compliment an outstanding employee on a job well done in real time? Well now you can. We are launching a pilot program at The Royal Islander with an App that lets you do just that.

Developed by software engineers in Spain, Guudjob is an App that you can download to your mobile phone or tablet and which lets you post reviews of members of staff in real time.

Once you have downloaded Guudjob from the Apple App Store or Google Play for Android, all you do is log on and search for the Royal Resorts logo and the person’s profile and you are ready to go. Shout out. Let other people know what an asset your waiter, maid or other employee is to the company, tell them what they did for you and you will make their day.

You can also post your review on www.guudjob.com.

Guudjob is a great new tool that will motivate staff and will help them grown professionally. It will also identify areas where there is room for improvement and provide additional information on job performance that will help the company in its regular evaluations for the star employee program.

www.guudjob.com

 

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

The Royal Sands & Grand Residences make Trip Advisor Top 25 Family Hotels in Mexico listing
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The Royal Sands & Grand Residences make Trip Advisor Top 25 Family Hotels in Mexico listing

TripAdvisor members have rated The Royal Sands and Grand Residences as two of the Travelers’ Choice Top 25 Hotels for Families in Mexico in 2016.

The Royal Sands was rated No. 23 and Grand Residences No. 25.

Earlier this year, Grand Residences featured in two other Trip Advisor Travelers’ Choice 2016 lists: No. 16 in the Top 25 Hotels in Mexico and No. 9 in the Top 25 Hotels in Mexico for Best Service.

Grand Residences Location

Nested within the newest destination in the Mexican Caribbean, this is an All-Luxury resort that will delight your senses in ways you’ve only dreamed before.

Be amazed with the beauty of a secluded area where you can enjoy the sound of the ocean with no hassle and no hurries at all.

Take a moment and forget about everything while enjoying a delicious massage with a direct view of the Caribbean Sea.

Delight yourself with a wonderful dining experience in Flor de Canela or El Faro restaurants by the hand of international chef Yann Cozic.

Pull the plug and get ready for a vacation you and your family will remember for a lifetime.

The Royal Sands Location

Wondering how to get to The Royal Sands? Follow the road strip in hotel zone and you will find it just next to the most luxurious shopping mall in the Mexican Caribbean: Luxury Avenue.

Come to The Royal Sands and enjoy an all-inclusive vacation like you have never heard before!

Stay at one resort while you enjoy the facilities and amenities of other 4 Resorts.

Restaurants on the site are just the tip of the iceberg since your stay at this resort will open the door for several different restaurants in different locations for an scenery variety during your vacation:

  • El Conquistador international cuisine at The Royal Islander is aimed to be the best restaurant in Cancun,
  • enjoy La Trattoria’s Italian cuisine in The Royal Cancun and then take a walk in the beach with a wonderful view of Isla Mujeres at dusk or
  • try a Lagoon View sunset experience accompanied with the seafood specialties only Captain’s Cove can offer.

Are you looking for something more? Visit our Discover Royal Resorts section where you can learn about all of our resorts and the different options available for you and your family.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Gluten free and Vegetarian Menu now Available in all the Royal restaurants
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Gluten-free and Vegetarian Menu now Available

In response to feedback received in recent years, the Restaurant Division has created a menu for members and guests who are vegetarians or who stick to a gluten-free diet.

The new menu is now available in all the Royal restaurants. Request it from your waiter. Dishes include a selection of appetizers, salads and soups and dishes such as eggplant stuffed with ratatouille, gluten-free pasta, teppanyaki and vegetarian fajitas, among others.

If you or someone in your family has a food allergy, you can email restaurants@royalresorts.com with your stay dates, the name of your resort and details of the food allergy and the information will be sent to the restaurant management team and the chefs.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Princess Caroline Murat
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Classical Piano Recital by Princess Caroline Murat at Hacienda Sisal

On April 14, The Gran Salon de Hacienda Sisal played host to an evening of classical piano music performed by acclaimed pianist Princess Caroline Murat.

The audience enjoyed a program of Chopin, Debussy and Liszt at this charity event for the Royal Resorts Foundation, which was organized by longtime Royal Resorts members Milton and Beverly Shlapak.

The Royal Resorts Foundation supports community causes such as children’s education and vital cancer screening and treatment for low-income patients.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Is your US Passport up for Renewal, Delays possible in 2016
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Is your US Passport up for Renewal, Delays possible in 2016

If you are a US citizen and your passport is due to expire this year please be aware that the US State Department is warning of delays for the issue of replacement passports.

In 2006, passports became mandatory for U.S. citizens traveling between the United States and Canada, Mexico and the Caribbean. As passports are valid for ten years, the U.S. State Department foresees a significant increase in passport applications and renewal requests this year and is advising that they may take more than 16 weeks to process. More than 17 million Americans are expected to apply for or renew passports in 2016, three million more than last year. 

Passports must be valid for up to six months at time of arrival to your travel destination. If your passport is due to expire that year, please take this into consideration and apply for it earlier than you had planned to. For passport and visa information contact the Travel Advisory Section of the U.S. State Department at (202) 647-5225 or visit the State Department website at http://www.state.gov/travel.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Royal Resorts interval calendar
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Don’t forget to check your Calendar in 2016

Don’t be caught off guard and arrive early for your vacation this year, remember that 2016 is a week 0 year. Check the Weekly Interval Calendar on the Royal Resorts website: http://www.royalresorts.com/interval-calendar.asp or refer to your contract or Club Service Fee statement.

Do not use the date schedules published in the 2016 editions of the RCI and Interval International directories as they vary and will not be accurate for Royal Resorts weeks.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Xenses Park to Open in the Summer of 2016
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Xenses Park to Open in the Summer of 2016

The Experiencias Xcaret group is opening another park this June. Built with an investment of US$25.5 million, Xenses is the group’s sixth park in the Mexican Caribbean and it promises all the creativity that is a Xcaret hallmark.

What you see is what you don’t in Xenses. It seeks to awaken your senses, playing with illusions and sensations. A half-day experience that is fun and magical, Xenses will challenge your perception of the world around you. There are two circuits with 17 different attractions that take you into a fantastic realm where nothing is as it seems.

With names like the Pinwheel, Way of Dwarfs and Giants, Xensatorium, Xitrico Garden, Flutterfly and Sludgerie, the experiences take place on the ground, underground, in the air and water and will bring visitors into contact with nature.

If you are due to visit Grand Residences in the summer, Xenses is another option for a fun day out in the Riviera Maya with the family.

Related post

Book your Airport Transfer with Thomas More Travel

As part of your vacation planning you may want to go ahead and book your airport transfer with Thomas More Travel. Here is the link to the airport transport reservation form. http://www.royalresorts.com/app/forms/airport_transfers.aspx Take advantage of the special offer in effect for reservations made from February 1, 2016. Thomas More Travel offers shared and private transport […]

Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]