Tell the World about your Vacation on Trip Advisor
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Tell the World about your Vacation on Trip Advisor

If one of your Royal Resorts hosts made your day during a recent visit, why not mention them in a review on Trip Advisor?
Share your vacation experiences with the world www.royalresorts.reviews

Host of the Month at The Royal Haciendas

Congratulations to Jessica Ruiz in Reception for being the Host of the Month at The Royal Haciendas in February. Jessica earned this recognition for outstanding service and the number of Trip Advisor mentions she received from the members and guests she made happy.

Our Host of the Month for March at The Royal Haciendas was Alvaro Jimenez, the Concierge who also won in January. Congratulations to both winners.

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Improving Service

Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]

Rating Customer Service in Real Time, Guudjob Pilot Project at The Royal Islander

Our job is to make your vacation outstanding and to create magical vacation memories and sometimes there is a member of staff that goes above and beyond to exceed your expectations. Of course you can always mention him/her in a Trip Advisor review and the online survey you receive after departure from the resort but […]