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Host of the Month at The Royal Haciendas
Congratulations to Jessica Ruiz in Reception for being the Host of the Month at The Royal Haciendas in February. Jessica earned this recognition for outstanding service and the number of Trip Advisor mentions she received from the members and guests she made happy.
Our Host of the Month for March at The Royal Haciendas was Alvaro Jimenez, the Concierge who also won in January. Congratulations to both winners.
Our commitment to enhancing your vacation experience and the service you receive from employees is ongoing and we are always looking for ways to reinforce training. Staff attend receive specialized training, attend workshops and customer service sessions during the year. They take English classes to boost their language skills and are evaluated regularly, discussing areas […]
Our job is to make your vacation outstanding and to create magical vacation memories and sometimes there is a member of staff that goes above and beyond to exceed your expectations. Of course you can always mention him/her in a Trip Advisor review and the online survey you receive after departure from the resort but […]