REFINE ALL-INCLUSIVE PACKAGE FEATURES

Available at The Royal Sands in Cancun and The Royal Haciendas in Playa del Carmen from July 3 for stays as of October 27, 2012, the REFINE All-Inclusive Package is the perfect option for a stress-free vacation. Let Royal Resorts take care of the details so that you and your loved ones can focus on what makes a vacation truly exceptional.

The REFINE All-Inclusive Package includes food and beverages in all the restaurants at The Royal Sands and The Royal Haciendas, in addition to dining at the following signature restaurants: Captain’s Cove, Hacienda Sisal and El Conquistador, in Cancun and Los Murales at The Royal Haciendas in the Riviera Maya. Other features range from access to the fitness center, an upgraded supervised kids club, daily activities and non-motorized water sports to toiletries and turndown service, among others.

Our REFINE All-Inclusive Package is unique in that it gives you access to all-inclusive amenities, dining and activities at The Royal Haciendas if you are staying at The Royal Sands and are planning to spend the day in the Riviera Maya and vice versa if you are staying at The Royal Haciendas and wish to visit Cancun. Unlike other all-inclusive properties, you do not have to remain on the resort premises.

WHAT IS INCLUDED

Available at The Royal Haciendas and The Royal Sands, the REFINE All-Inclusive package includes the following amenities and activities:

• Food and Beverages (All restaurants and bars at The Royal Sands and The Royal Haciendas, as well as Los Murales^®* at The Royal Haciendas, Hacienda Sisal^®* at The Royal Sands, Captain’s Cove^®*, Pancho’s & Willy’s Bar* and El Conquistador* in Cancun)* See restrictions below.
  ⁃ Buffet breakfast
  ⁃ Buffet or a la carte menu for lunch
  ⁃ A la carte dinner menu
  ⁃ Deli snack service and Coffee in La Veranda at The Royal Sands and La Rotonda at The Royal Haciendas
  ⁃ Draft beers, cocktails, house wine, liquors and liqueurs and non-alcoholic drinks such as water, sodas and fruit juice
  ⁃ Beach and pool food and drink service.
  ⁃ 24-hour Room Service (limited menu from 11 p.m. to 7 a.m.)
  ⁃ Pizza
  ⁃ Mini bar stocked with non-alcoholic beverages and beer
  ⁃ Stocked coffee machine
• Toiletries
• Bathrobes
• Supervised Kids Club: ages 4 – 12 from 9 a.m. to 6 p.m.
• Wi-Fi in public areas of the resorts
• Sports, Activities and Entertainment
• Fitness Center
• Daily maid service (including Sundays and official Mexican holidays)
• Turndown service
• Valet Parking at The Royal Sands and The Royal Haciendas
• Tips
• Access to the all-inclusive services and amenities of both The Royal Sands and The Royal Haciendas (transportation not included)

* Reservations are required for dining at Hacienda Sisal, Captain’s Cove and El Conquistador in Cancún and at Los Murales in The Royal Haciendas and are subject to availability. Premium food and drink options such as lobster are not included but are available for a surcharge. The full list of package and dining restrictions is published below in the REFINE All-Inclusive Package Rules & Regulations section.

ENTERTAINMENT AND ADDITIONAL SERVICES

• Access to the Fitness Center is included in the REFINE All-Inclusive package. Guests must register at the Fitness Center reception desk in order to use the facilities.
• The activities, sports services and entertainment included in the REFINE All-Inclusive package are subject to reservations and availability.
• The supervised Kids Club is open from 9 a.m. to 6 p.m. for children aged 4-12 years. Space is limited and is subject to availability.
• The following services and amenities are also included in the REFINE All-Inclusive package:
  ⁃ Valet parking at The Royal Sands and The Royal Haciendas
  ⁃ Maid service on Sundays and official Mexican holidays, in addition to turndown service.
  ⁃ Toiletries (shampoo, conditioner and body lotion)
  ⁃ Bathrobes for use during your stay (Royal Resorts bathrobes are on sale at La Paloma Gift Shop)

OTHER RESORT SERVICES AND AMENITIES

The following resort services are available for an additional fee:

• All options from the REFINE Special Package Collection
• Certain premium food and drink options
• Royal Express food to go counter
• Bartolo’s Pizza, although some pizzas will be available in the REFINE All-Inclusive Package
• The Royal Market Convenience Store
• Full service spa and wet areas
• Beauty Salon
• Massage Service
• Travel Desk
• Car Rental
• Gift Shop
• Jewelry Store
• Arts & Crafts workshops
• Guest Laundry
• Doctor on Call

RESTAURANT SCHEDULE

The REFINE All-Inclusive resort restaurant opening hours are as follows.

THE ROYAL SANDS

• La Veranda
  Breakfast: 7 – 11:30 a.m.
  Lunch: 12 – 5 p.m.
  Dinner: 5:30 -10 p.m.

• Char Hut
  Food: 11 – 5 p.m.
  Drinks: 10 – 6 p.m.

• Sidelines Sports Bar
  4 p.m. – midnight, Monday to Friday
  12 p.m. – midnight, Saturday and Sunday

• Pool Bar & Snacks
  9 a.m. – 5 p.m.

 

The Royal Haciendas

• La Rotonda Bar
  7 a.m. – midnight

• La Palapa del Sol
  Breakfast: 7 -11:30 a.m.
  Lunch: 12 – 5 p.m.
  Dinner: 5:30 – 10 p.m.

• Sol & Luna Grill
  Food: 11 a.m. – 5 p.m.
  Drinks: 10 a.m. – 6 p.m.

REFINE ALL-INCLUSIVE PACKAGE RULES & REGULATIONS

Dining

• Reservations are required for dining at Hacienda Sisal, Captain’s Cove and El Conquistador restaurants in Cancun and Los Murales at The Royal Haciendas and are subject to availability.
• Reservations are not required for meals and drinks in restaurants and bars at The Royal Sands or The Royal Haciendas, except for Hacienda Sisal and Los Murales. Seating is on a first come first served basis and is subject to availability.
• The following Premium dishes and drinks are not included in the REFINE All-Inclusive package but are available at additional cost:
  • Lobster • Selected prime cuts of beef • Selected prime fillets of fish • Dishes prepared tableside • Flambéed desserts & specialty coffees • Premium drinks & wines
• New Year’s Eve dinners and parties organized at the restaurants are not included. All-Inclusive guests may book them subject to availability and with an additional cost.
• Celebrations and other special events organized at participating restaurants and bars during the year have an additional cost.
• Alcoholic beverages and house wine are served by the glass and are included in restaurants, bars and when ordering Room Service.
• For reasons of safety, management and staff reserve the right to stop serving alcoholic beverages to guests who are visibly impaired.
• Alcoholic beverages will not be served to minors under the age of 18. Official ID will be requested.
• Room Service Menu is available 24 hours and is located in the Resort Tips in your room.
• Guests will only be able to order Room Service to their own room and it will be available for the number of guests registered therein.
• Alcoholic drinks ordered through Room Service will be served by the glass and with food. An additional charge will be levied for bottles of liquor ordered to the room.
• The mini bar is stocked with beer, sodas and water and is replenished once a day.
• The Royal Roast Coffee Shop, The Royal Market Convenience Store and the Royal Express take out counters are not included in the REFINE All-Inclusive package.
• Coffee and Deli service is available in La Rotonda at The Royal Haciendas and La Veranda at The Royal Sands.
• Food and beverage menus in participating restaurants and bars are subject to change without prior notice.
• The REFINE All-Inclusive package may not be applied with other promotions and discounts.

POLICIES FOR MEMBERS AND THEIR GUESTS PURCHASING THE REFINE ALL-INCLUSIVE PACKAGE

• The REFINE All-Inclusive Package must be purchased for all guests staying in the unit.
• The REFINE All-Inclusive Package must be purchased for a minimum of 4 consecutive days. If you are staying for less than 4 days, it must be purchased for the duration of the stay. The purchase must be for consecutive days within the same week, in other words you may not distribute the four days throughout the total length of stay.
• If the REFINE All-Inclusive Package is purchased mid-stay, then it must be purchased through to the day of check-out.
• If Members acquire additional units for their guests through a rental but the guests are not staying in the same unit as the Member, the guests will have optional access to the REFINE All-Inclusive Package as long as the member is staying at the same resort during the same dates.
• Members will have a limit on the number of additional units they can rent for third parties without the REFINE All-Inclusive Package being mandatory. Members will be allowed to rent as many additional units for third parties as they show in their membership agreement without the All-Inclusive being mandatory. That is, each membership agreement allows for one rental week for a third party. Once they exceed this limit, guests will have to purchase the REFINE All-Inclusive Package. For example, if a member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All-Inclusive Package.
• If a Member of Royal Resorts exchanges their week(s) and gives it to a non-member third party via a Guest Certificate, said Guest will have optional access to the REFINE All-Inclusive Package. This policy is only valid if the Royal Resorts Member uses a Royal Resorts week for the exchange. If he/she uses a week which is not one of their Royal Resorts membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Royal Resorts membership agreementis allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the REFINE All-Inclusive Package.

Royal Resorts Member Rates

Regular Discounted Rates

• Adults 18 years or older = $85 USD per person per day
• Kids 13 - 17 years old = $65 USD per person per day
• Kids 4 - 12 years old = $45 USD per person per day
• Kids 0 - 3 years old = No Charge

Minimum purchase of four days required. Rates are per person, per day and are in US dollars.

As an additional benefit for Royal Resorts Members, you can prepay your All-Inclusive package and get an even better discount.

Special Prepaid Discounted Rate

• Adults 18 years or older = $79 USD per person per day
• Kids 13 - 17 years old = $59 USD per person per day
• Kids 4 - 12 years old = $39 USD per person per day
• Kids 0 - 3 years old = No Charge

Rates valid year-round for prepaid vacations. The seven-day package must be purchased at least one week prior to arrival at your resort. Rates are per person, per day and are in US dollars.

EXCHANGER RATES

Non-members of Royal Resorts who are exchanging into The Royal Sands or The Royal Haciendas through an International Exchange company must purchase the REFINE All-Inclusive Package for the duration of their stay and have the following rates. Please note that the rates vary for Premium and High Season and Medium and Low Season. To check which rate applies for your week, please consult the Seasons and Weeks list:

Rates
Premium and High Season*

• Adults 18 years or older = $105 USD per person per day
• Kids 13 - 17 years old = $75 USD per person per day
• Kids 4 - 12 years old = $50 USD per person per day
• Kids 0 - 3 years old = No Charge

Medium & Low Season

• Adults 18 years or older = $99 USD per person per day
• Kids 13 - 17 years old = $69 USD per person per day
• Kids 4 - 12 years old = $49 USD per person per day
• Kids 0 - 3 years old = No Charge

Rates are per person, per day and are in US dollars.

2013 Seasons
* Premium Season: Weeks 7, 12, 13, 27, 28, 29, 30, 31, 51, 52. High Season: Weeks 3, 4, 5, 6, 8, 9, 10, 11, 50. Mid Season: Weeks 1, 2, 26, 32, 33, 34, 37, 45, 46. Low Season: Weeks 14,15,16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 35, 36, 38, 39, 40, 41, 42, 43, 44, 47, 48, 49
2014 Seasons
* Premium Season: Weeks 15, 16, 28, 29, 30, 31, 51, 52. High Season: Weeks 3, 4, 5, 6, 7, 8, 9, 10, 11, 27. Mid Season: Weeks 1, 2, 12, 13, 26, 32, 47. Low Season: Weeks 14, 17, 18, 19, 20, 21, 22, 23, 24, 25, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 48, 49, 50

NON-MEMBER RATES

Non-members interested in staying in a suite or room at The Royal Haciendas and The Royal Sands may call the following numbers for information and rates:

US/Canada toll free 888-721-4473
Mexico toll free 800-272-0716
Other countries 954-736-5839

Rates are subject to change without prior notice.

HOW THE REFINE ALL-INCLUSIVE PACKAGE PROGRAM WORKS

• The REFINE All Inclusive package will always be optional for all members registered in the membership agreement regardless of when or how they stay at the resort, in other words when staying in their membership unit, exchanging their unit for another one through an internal exchange or with an International Exchange company or when they rent additional units for their personal use.
• All guests staying in a members unit with or without the member being present, in other words staying as an Owner Loan, also have optional access to the All-Inclusive package except for the case of International Exchange Guest Certificates, please see rule above in POLICIES FOR MEMBERS AND THEIR GUESTS PURCHASING THE REFINE ALL-INCLUSIVE PACKAGE
• The REFINE All-Inclusive package will be optional for all members of the resorts in the Caribbean with Systems by Royal Resorts. This includes all members registered in the membership agreement.
• The REFINE All-Inclusive package will be mandatory for non-members who rent at The Royal Sands or The Royal Haciendas through the Reservation Center or online travel agencies such as Expedia or Orbitz. The all-inclusive package is included in their daily accommodation rate and charged at market price.
• Timeshare owners with different companies outside Royal Resorts who exchange to vacation at The Royal Sands and The Royal Haciendas through an international exchange company must purchase the all-inclusive package.
• The REFINE All-Inclusive package will only be available at The Royal Sands and The Royal Haciendas, with the intention of rolling it out to other Royal Resorts in 2013.

GENERAL RESORT RULES

• REFINE All-Inclusive bracelets are issued per person and are non-transferable. The benefits and services that the wearer of the bracelet is entitled to may not be offered to anyone else.
• All-Inclusive service will be cancelled without the right to a refund if a guest is found to be misusing it. For example, in the event that a guest is found to be offering All-Inclusive services or products to someone who is not entitled to them, the REFINE All-Inclusive package will be automatically cancelled for him/her and all the registered guests in the room without a refund.
• Loss of the bracelet will incur a $150 US charge for a replacement. There are no exceptions to the rule.
• There is no charge for replacing damaged bracelets, as long as the bracelet issued at check in is presented and the number corresponds to that registered in the guest’s file.

Royal Resorts reserves the right to update and change these policies without prior notice.

*Because of the nature of our establishment the REFINE All-Inclusive Package may or may not include accommodation.

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Frequently Asked Questions

• 1. What benefits will the REFINE Package Collection bring to Royal Resorts Members?
• Members will be able to customize their vacations and truly make them their own. Members can get the most out of what Royal Resorts and the Cancun and Riviera Maya area has to offer by experiencing our exclusive selection of packages.
• Improving member benefits in comparison to those received by non-members. Throughout your stay, as a Member you will continue to have priority over renters. This means that you will continue to have priority access to the best Royal Resorts has to offer!
• Members enjoy greater discounts. As Members, you will continue to enjoy the same high-quality food, drinks, tours and other services – except now you will spend even less! Rest assured, other than saving money, the experiences you will have with us tomorrow will be just as wonderful and memorable as those you had with us yesterday.
• Members will have increased rental opportunities. “All-inclusive” resorts are the most desired in the region and placing your “all-inclusive” unit in the rental program will result in increased rental opportunities.


• 2. In which resorts will the REFINE Package Collection be offered?

The REFINE All-Inclusive Package will only be available at The Royal Sands and The Royal Haciendas. The REFINE Special Packages will be available at all Royal Resorts.

• 3. How do I get additional information about the REFINE Package Collection?

For additional information please email packages@royalresorts.com

• 4. When can I purchase one or more of the REFINE Packages for my vacation?
• The REFINE All-Inclusive Package is available for purchase as of July 3, 2012 for stays starting on October 27, 2012.
• Members can purchase the REFINE All-Inclusive Package upon arrival at Royal Resorts or by calling 888-721-4422
• The REFINE Special Packages are available for purchase at the resort or online.


• 5. Where can I purchase a REFINE All-Inclusive Package before my arrival to the resort?

Members can purchase the REFINE All-Inclusive Package upon arrival at Royal Resorts. Pre-purchase is available now by calling 888-721-4422. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

Exchangers must purchase the REFINE All-Inclusive Package for the duration of their stay and may pay upon arrival. Pre-purchase is available now by calling 888-721-4454. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

Renters may call the following numbers for reservations:
US/Canada toll free 888-721-4473
Mexico toll free 800-272-0716
Other countries 954-736-5839

• 6. Where can I purchase a REFINE Special Package at the resort?

REFINE Special Packages may be purchased at the Thomas More travel desk at your resort or online.

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THE REFINE ALL-INCLUSIVE PACKAGE

• 7. If a Member loans or rents their units privately will the person they rent or loan to have to purchase the REFINE All-Inclusive Package?

No. The REFINE All-Inclusive Package will be optional for all guests staying in a members’ unit with or without the member being present, i.e. staying as an Owner Loan.

• 8. If a Member rents additional units will the Member have to purchase the REFINE All-Inclusive Package?

No, the REFINE All-Inclusive Package will be optional for Members unless they acquire the units through an online travel agency, i.e. Expedia, Orbitz.

• 9. If Members acquire additional units for their guests through a rental but the guests are not staying in the same unit as the Member, do they have optional access to the REFINE All-Inclusive Package?

Yes as long as the member is staying at the same resort during the same dates. However, members will have a limit on the number of additional units they can rent for third parties without the REFINE All-Inclusive Package being mandatory. Members will be allowed to rent as many additional units for third parties as they show in their membership agreement without the All-Inclusive being mandatory. That is, each membership agreement allows for one rental week for a third party. Once they exceed this limit, guests will have to purchase the REFINE All-Inclusive Package. For example, if a member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All-Inclusive Package.

• 10. How many units can a member rent without the REFINE All-Inclusive Package being mandatory?

The member may rent an unlimited number of units without a mandatory REFINE All-Inclusive Package if the member is staying in the unit. If the member is renting for a third party then the member will have a limited number of additional units they can rent without a mandatory all-inclusive package (see answer to question 9).

• 11. If a non-member who owns a timeshare outside of Royal Resorts exchanges into The Royal Sands or The Royal Haciendas through an International Exchange company, will they have to purchase the REFINE All-Inclusive Package?

Yes. The REFINE All-Inclusive Package will be mandatory for timeshare owners who do not own at Royal Resorts and are vacationing at The Royal Sands or The Royal Haciendas through an International Exchange company.

• 12. Will non-members who have already made reservations to stay or exchange into at The Royal Haciendas or The Royal Sands prior to July 3, 2012 have to purchase the REFINE All-Inclusive Package?

No, this new program does not affect existing reservations made before July 3, 2012, regardless of the occupancy date.

• 13. If a Member of Royal Resorts exchanges their week(s) and gives it to a non-member third party via a Guest Certificate, will the Guest have optional access to the REFINE All-Inclusive Package?

Yes, the Guest will have optional access to the REFINE All-Inclusive Package. This policy is only valid if the Royal Resorts Member uses a Royal Resorts week for the exchange. If he/she uses a week which is not one of their Royal Resorts membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Royal Resorts membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the REFINE All-Inclusive Package.

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RESORT AMBIANCE & SERVICES

• 14. Will the Resort Atmosphere change as a result of the REFINE All-Inclusive Package?

The resort atmosphere will not change. The quality standards we are known for will be maintained and we will continue to adhere to resort regulations and guidelines published in Resort Tips; as an example antisocial behavior will not be tolerated and management will reserve the right to refuse serving alcohol to anyone who is visibly impaired. What will change is that more people will be enjoying the excellent quality and services provided at our restaurants and this will allow us to pass on discounts to our valued members and to benefit our staff.

• 15. Should I expect more people staying at the resort as a result of the REFINE All-Inclusive Package?

The resort facilities and amenities are designed to accommodate maximum occupancy. We do expect the program to bring more guests to the resorts. We look to increase our occupancy but only to a level where we can operate and manage the resorts and its services with the same quality standards.

• 16. How will my Annual Club Service Fee be impacted by the REFINE All-Inclusive Package?

Your annual Club Service Fee will not be affected in any way.

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FOOD & BEVERAGES

• 17. What are the restrictions for dining at the specialty restaurants: Los Murales® at The Royal Haciendas, Hacienda Sisal® at The Royal Sands, Captain’s Cove®, Pancho & Willy’s Bar and El Conquistador* in Cancun?

Reservations are required for dining at Hacienda Sisal, Captain’s Cove and El Conquistador restaurants in Cancun and Los Murales at The Royal Haciendas and are subject to availability.

• 18. Are the food and beverage facilities adequate to provide the All-Inclusive experience?


Extensive research and competitive analysis was conducted in-house and by third parties prior to making the decision to launch the REFINE All-Inclusive Package at The Royal Haciendas and The Royal Sands. The facilities are considered more than adequate for this program.

• 19. How will food and beverage options offered to Members who decide not to purchase the REFINE All-Inclusive Package change?

Members not participating in the REFINE All-Inclusive option will continue to receive the same high quality standards and value they experienced previously.

• 20. Will the quality of food, beverages and services at Royal Resorts change as a result of the REFINE All-Inclusive Package?

As in the regular hotel market, there is a wide range of all-inclusive offerings, from low budget properties all the way up to ultra-luxurious resorts with gourmet all-inclusive meal packages. Royal Resorts is internationally recognized as having some of the highest rated vacation ownership resorts in the world. It is our aim to provide an all-inclusive program that is always optional for Members, and that competes in the 4.5 to 5-star categories. Royal Resorts will ensure that food and beverages sold at the resorts have the same quality as those currently offered at the resort restaurants.

• 21. What Premium food and drink options are not included in the REFINE All-Inclusive package?

The following Premium dishes and drinks are not included in the REFINE All-Inclusive package but are available at additional cost:
• Lobster • Selected prime cuts of beef • Chilean sea bass • Fresh tuna • Dishes prepared tableside • Flambéed desserts & specialty coffees • Premium drinks & wines

• 22. Are seasonal celebrations such as Thanksgiving and Christmas dinners included in the REFINE All-Inclusive package?

Thanksgiving and Christmas dinners are included in the REFINE All-Inclusive Package. Please note, however, that special events such New Year’s Eve Party and other seasonal events organized at participating restaurants and bars are not included in the REFINE All-Inclusive package but may be booked subject to availability and at an additional cost.

For more information email vtm@royalresorts.com