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Important News for Members

Check Announcements & News on a regular basis for updates from your resort. Consult the Membership Services section of this site to find information on the ways in which you can use your villa and use quick links to request internal exchanges, submit your unit to the rental program or inquire about your club service fee or loan balance.

If you need to update your address and change your personal contact information you may also do so by using the online forms. We invite you to visit the Member Forum to chat with other members and browse through our Frequently Asked Question.

Phase I Buildings at The Royal Haciendas to be Painted Starting Week 20 New

May, 2015

As part of our maintenance work to keep the resort installations in excellent condition, all buildings in phase I (facades and terraces) will be painted, starting week 20.

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Royal Resorts Foundation Launches a Toy Drive to Collect Gifts for a Dr. Sonrisas Children’s Day Party on May 9

April, 2015

Will you be staying at Royal Resorts during April or early May? You can help the Royal Resorts Foundation to spread some happiness to needy and sick children in Cancún...

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Minimum Length of Stay

March, 2015

When booking additional days, please be aware that a minimum length of stay is enforced for certain high demand rental weeks and applies to members and non-member renters.

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What’s New in the Signature Club?

March, 2015

Royal Resorts continues to look for ways to add even more benefits to the Signature Club.

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Distintivo H Award for The Royal Haciendas Restaurants

March, 2015

For the fourth year running, the restaurants and kitchens at your Riviera Maya resort have scored a perfect 100% in their Distintivo H evaluation for excellence in food preparation and kitchen hygiene and storage.

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Staff Celebrating Many Years of Service at Royal Resorts

March, 2015

Did you know that many of your Royal Resorts hosts have been with the company for 20 years or even longer?

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Royal Resorts Donates to Cancun Fire Department

March, 2015

Royal Resorts is a longtime supporter of community causes in the Cancun area and on this occasion it was able to help the Cancun Fire Department with a donation of equipment for one of the city’s fire stations.

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Casino Night Now on Wednesday

March, 2015

Starting this month, the popular Casino Night organized by the Activities Team will be held on Wednesday instead of Tuesday and Thursday.

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Seaweed Washing Ashore on Area Beaches

March, 2015

Some members and guests have commented on the excessive amounts of seaweed that they have seen washing up on the beaches of Cancun, Puerto Morelos and the Riviera Maya in recent weeks.

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Don’t get caught out in 2016 due to Week 0, check your Interval Calendar

March, 2015

As you know, 2016 is a Week 0 year at Royal Resorts and the interval dates change accordingly.

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Improving Wi-Fi service at The Royal Haciendas

March, 2015

Work is underway to improve Wi-Fi service at The Royal Haciendas.

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Important News about a New Resale Scam Involving a Company Called EHS

February, 2015

We have warned you in the past about fraudulent resale companies and we would like to draw your attention to a new scam.

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New Owner Loan Online Service

February, 2015

Starting February 5, you will be able to deposit your unit in the Owner Loan program online at My.IntervalServicing.com (log in required) and get immediate email confirmation that it has gone through.

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New Time Zone for the State of Quintana Roo on February 1

January, 2015

Congress has approved a new time zone for the state of Quintana Roo, which will take effect beginning February 1, 2015.

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Grand Residences Trip Advisor No. 1 in the Yucatan Peninsula

January, 2015

Grand Residences has started 2015 in style by reaching another Trip Advisor milestone.

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More Trip Advisor Accolades for Royal Resorts

January, 2015

Royal Resorts also features in the Trip Advisor Traveler’s Choice annual awards for 2015.

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Important News about Royal Resorts Points

January, 2015

Effective this month, the name of the Royal Resorts Points loyalty program is changing to Royal Resorts Rewards.

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In Search of Excellence Guest Satisfaction Survey now Online

January, 2015

The In Search of Excellence Guest Satisfaction Survey that members and guests are accustomed to completing at the end of their vacation is now online and the printed version has been discontinued.

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Distintivo H Award for The Royal Islander Restaurants

January, 2015

The restaurants at The Royal Islander have scored a perfect 100% in their Distintivo H evaluation for the third year running.

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Botanical Garden Springs up at The Royal Cancun

January, 2015

The botanical garden at The Royal Cancun we reported on in October is now taking shape.

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US Consular Agency in Cancun has new phone numbers

January, 2015

The US Consular Agency in Cancun has a new phone number for emergencies, which is as follows...

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Important news about US Dollar Traveler's Checks

January, 2015

For those of you who still use traveler’s checks when vacationing in Mexico, we would like to inform you that Royal Resorts is no longer accepting US dollar traveler’s checks.

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Grand Residences: One Year Old

December, 2014

Our most luxurious private residence club is celebrating its first anniversary this month.

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Royal Resorts launches its A Dollar a Stay campaign for Charity

November, 2014

The Royal Resorts Foundation (Fundacion Royal Resorts A.C.) supports health and community projects in the Cancun area, children’s education, conservation and gives employee relief in times of serious illness.

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Club Service Fees for 2015

November, 2014

We would like to share the following information with you about the Club Service Fees for 2015 that were approved at the recent Advisory Council meetings.

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Owner Loans now processed by Interval Servicing

October, 2014

Starting on November 3, 2014, members from the Royal Resorts in Mexico and the Royal Resorts Caribbean can contact Interval Servicing to process their Owner Loans.

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More benefits added to Royal Resorts Signature Club

October, 2014

A variety of additional Signature Club benefits have been rolled out for Signature Club members in recent months and several more exciting options will soon be unveiled.

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Pool lift and beach wheelchair at The Royal Cancun

September, 2014

To enhance the vacation experience of members and guests with mobility challenges, a portable swimming pool lift and

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Read more past news

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Archive 2012 »