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FIRST TO KNOW
Important News for Members

Check Announcements & News on a regular basis for updates from your resort. Consult the Membership Services section of this site to find information on the ways in which you can use your villa and use quick links to request internal exchanges, submit your unit to the rental program or inquire about your club service fee or loan balance.

If you need to update your address and change your personal contact information you may also do so by using the online forms. We invite you to visit the Member Forum to chat with other members and browse through our Frequently Asked Question.

New Time Zone for the State of Quintana Roo on February 1 New

January, 2015

Congress has approved a new time zone for the state of Quintana Roo, which will take effect beginning February 1, 2015.

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Grand Residences Trip Advisor No. 1 in the Yucatan Peninsula New

January, 2015

Grand Residences has started 2015 in style by reaching another Trip Advisor milestone.

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More Trip Advisor Accolades for Royal Resorts New

January, 2015

Royal Resorts also features in the Trip Advisor Traveler’s Choice annual awards for 2015.

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El Faro Grill at Grand Residences in the 50 Best Restaurants in the Caribbean New

January, 2015

The Caribbean Journal online travel magazine included El Faro Grill in its 50 Best Restaurants in the Caribbean 2014, following up on the accolade for Chef Yann Cozic as the Top Hotel Chef of the Year...

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Important News about Royal Resorts Points New

January, 2015

Effective this month, the name of the Royal Resorts Points loyalty program is changing to Royal Resorts Rewards.

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In Search of Excellence Guest Satisfaction Survey now Online New

January, 2015

The In Search of Excellence Guest Satisfaction Survey that members and guests are accustomed to completing at the end of their vacation is now online and the printed version has been discontinued.

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Royal Resorts Foundation Surprises Children with Gifts on January 6 New

January, 2015

On January 6, Dia de Reyes, the day Mexican children traditionally receive presents from the Three Kings, Royal Resorts Foundation volunteers gave a seasonal surprise to the little ones at the Mision Educarte School...

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Distintivo H Award for The Royal Islander Restaurants New

January, 2015

The restaurants at The Royal Islander have scored a perfect 100% in their Distintivo H evaluation for the third year running.

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New Water Sports introduced at The Royal Haciendas New

January, 2015

Members and guests can now have even more aquatic fun at The Royal Haciendas with the introduction of three new services at the resort...

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Botanical Garden Springs up at The Royal Cancun New

January, 2015

The botanical garden at The Royal Cancun we reported on in October is now taking shape.

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Bus & Taxi Fare Increases in Cancun New

January, 2015

Fares on the city bus routes have increased from $9.50 to $10.50 pesos in the Hotel Zone and from $7 to $8.50 pesos on Downtown routes.

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US Consular Agency in Cancun has new phone numbers New

January, 2015

The US Consular Agency in Cancun has a new phone number for emergencies, which is as follows...

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Important news about US Dollar Traveler's Checks

January, 2015

For those of you who still use traveler’s checks when vacationing in Mexico, we would like to inform you that Royal Resorts is no longer accepting US dollar traveler’s checks.

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Grand Residences Executive Chef Yann Cozic named Caribbean Journal’s Hotel Chef of the Year 2014

December, 2014

One of the delights of staying at Grand Residences is sampling the tempting culinary creations of acclaimed French chef Yann Cozic.

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Grand Residences: One Year Old

December, 2014

Our most luxurious private residence club is celebrating its first anniversary this month.

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The Spa unveils the new Thai Samunprai Massage

December, 2014

If you always pencil in some Spa time on your vacation and love to relax with a massage, then be sure to try the new Thai Samunprai or Hot Poultice massage on your next trip.

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Royal Resorts launches its A Dollar a Stay campaign for Charity

November, 2014

The Royal Resorts Foundation (Fundacion Royal Resorts A.C.) supports health and community projects in the Cancun area, children’s education, conservation and gives employee relief in times of serious illness.

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Club Service Fees for 2015

November, 2014

We would like to share the following information with you about the Club Service Fees for 2015 that were approved at the recent Advisory Council meetings.

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Owner Loans now processed by Interval Servicing

October, 2014

Starting on November 3, 2014, members from the Royal Resorts in Mexico and the Royal Resorts Caribbean can contact Interval Servicing to process their Owner Loans.

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Grand Residences wins Travel Weekly Silver Magellan award

October, 2014

The accolades continue for our latest luxury property. Following hard on the heels of its No. 1 rating in the Trip Advisor list of 350 Riviera Maya hotels, Grand Residences has now scooped up a prestigious Silver Magellan award from Travel Weekly...

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More benefits added to Royal Resorts Signature Club

October, 2014

A variety of additional Signature Club benefits have been rolled out for Signature Club members in recent months and several more exciting options will soon be unveiled.

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Puerto Morelos bird watching trip

October, 2014

For members who are interested in bird watching, we have some good news about the Puerto Morelos dawn birding trip available through Thomas More Travel.

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Pool lift and beach wheelchair at The Royal Cancun

September, 2014

To enhance the vacation experience of members and guests with mobility challenges, a portable swimming pool lift and

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Read more past news

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