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Reviewed May 7, 2012 - Ann Marie C
“The Royal Haciendas is a 5 Star Resort. The resort is beautiful, stunning and loaded with many amenities. The staff is oustanding, professional, personal and treat you like family.
Royal Resorts paid attention to every detail and should be commended for its dedication to providing customers with an outstanding unforgettable vacation experience. Read more »
Founded in Cancun in 1975, Royal Resorts is a pioneer in Mexican tourism and a leader in the international vacation ownership industry.
In 1977, construction began on the company's first private family club, The Royal Cancun (formerly Club Internacional de Cancun). It proved so popular that over the years four more followed: The Royal Mayan in 1985, The Royal Caribbean in 1988, The Royal Islander in 1993 and The Royal Sands in 2000.
Expansion continued in 2006 with the opening of the first phase of The Royal Haciendas, a state of the art resort located in the Grand Coral golf and resort community at the heart of the Riviera Maya, five minutes north of Playa del Carmen. All 252 units and all amenities were completed as of December 2009.
All the Royal Resorts are beachfront properties offering accommodation in spacious and fully equipped two-bedroom units, and five-star amenities ranging from pools, tennis courts, water sports, an activity program for children and adults, and a spa and gym to restaurants, bars, convenience stores, travel and car rental desks. Operated as private clubs with 24-hour security and daily maid service, they are the perfect family getaway; in fact many members call them their home away from home.
The newest resort to be added to the Royal Resorts collection over the next four years is Grand Residences by Royal Resorts, its first deluxe 120-unit full-time and fractional condominium project at Riviera Morelos, a resort and residential community just to the south of Puerto Morelos. Grand Residences features fully furnished and larger two, three and four bedroom condominium units as well as a stellar array of resort services and amenities.
Royal Resorts has sold nearly 100,000 memberships to residents from 51 countries at its resorts in Cancún and the Riviera Maya, and independent surveys report a 97 percent member satisfaction rate, one of the highest ratings received in the vacation ownership industry worldwide.
The company has received numerous accolades including the coveted Five Star Award, given by Interval International (www.intervalworld.com) every year since the award's inception in 1984. In the new Interval International Resort Recognition Program introduced in 2008, the Royal Resorts are classified as Premier Resorts, the highest distinction, only awarded to properties that offer an exceptional vacation experience and state of the art services. Other Interval International awards attained by the company include the Superior Services Award given to resort management in recognition of the work of staff in providing service that exceeds the expectations of guests, and the Chairman's Club, an honor bestowed upon the top companies in the field of marketing and sales for their contribution to new member enrollments with Interval International.
Furthermore, Royal Resorts is the recipient of the Gold Crown Award by Resorts Condominium International.
To be the leading Mexican brand in the timeshare, fractional and residential luxury markets providing full resort services and amenities.
To create vacation ownership products and services for world travelers that provide outstanding resort vacation experiences with the highest client satisfaction in the industry.
To be the leading Mexican brand in the timeshare, fractional and residential luxury markets providing full resort services and amenities.
Integrity, Trust, Ownership and Respect
“The key thing is the honesty with which Management deals with everyone.” Daniel O’C., The Royal Caribbean
The whole organization strives for excellence and it is an attitude that prevails from Management and Front Desk right through to the gardeners and maintenance staff. Royal Resorts is a quality act and they deliver a quality product.” David H., The Royal Cancun & The Royal Islander
“I am proud to work in such a magnificent company where everything that has happened to me has been positive and I have learned so much from the people around me.” Mirna P., Executive Housekeeper, 31 years with Royal Resorts
“I will always be grateful for the training I have received at the resort. I have been able to complete my primary and high school studies through the open learning program, take English and computer classes and do work experience in other departments. Thanks to Royal Resorts I am who I am today.” Jeremías C., Bellman, The Royal Cancun
One of the three largest companies in Cancún, Royal Resorts has always placed great emphasis on staff training and open learning. It has garnered many awards for its work in adult education including the prestigious A.R.D.A. Ace Employer in 2002 and CONEVyT, the Mexican Council for Employee Education Award in 2006 -2008. It is setting industry standards in this field and has been ranked number one in the state of Quintana Roo and one of the top 32 companies nationwide.
