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Our Resorts
Grand Residences
Ideally situated between Cancun and Playa del Carmen, within a half hour from the Cancun International Airport, Grand Residences is a tranquil enclave protected by the National Marine Park in the front yard and a broad ecological sanctuary in the backyard.
Guest Services & Amenities
REFINE Packages
Royal Resorts is pleased to present the REFINE Package Collection, an exclusive selection of experiences and activities designed to enrich your vacation.
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The Spa
Seek sanctuary at the Royal Resorts Spa and pamper body and soul with an exclusive collection of facials, body wraps and massages designed to relax, soothe and rejuvenate your skin.
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Fitness Center
Stick to your daily workout at the Royal Resorts Fitness Centers. In four different locations, they all have the latest cardiovascular equipment and weights.
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Activities & Sports
Join in the fun at Royal Resorts. Visit the Activity Centers to see the sports, games, crafts and competitions on offer for children and adults, play a game of tennis, go snorkeling and even try your hand at sailing.
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Tours & Water Sports Our Recomendations
Gift Shops
Need an extra swimsuit or sandals, sunglasses and a hat or are you looking for colorful Mexican arts and crafts to take home as souvenirs?
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The Royal Market
With a store in all six resorts, The Royal Market takes care of all your supermarket needs and offers a variety of convenient services so that you can make the most of your vacation time.
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Special Events
The Royal Resorts Wedding & Events Coordinator will plan your day to perfection.
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Home » About Royal Resorts

History

Founded in Cancun in 1975, Royal Resorts is a pioneer in Mexican tourism and a leader in the international vacation ownership industry.

Five Royal Resorts in Cancun

In 1977, construction began on the company's first private family club, The Royal Cancun (formerly Club Internacional de Cancun). It proved so popular that over the years four more followed: The Royal Mayan in 1985, The Royal Caribbean in 1988, The Royal Islander in 1993 and The Royal Sands in 2000.

Royal Resorts in the Riviera Maya

Expansion continued in 2006 with the opening of the first phase of The Royal Haciendas, a state of the art resort located in the Grand Coral golf and resort community at the heart of the Riviera Maya, five minutes north of Playa del Carmen. All 252 units and all amenities were completed as of December 2009.

Spacious Self-Catering Villas & Five-star Resort Services

All the Royal Resorts are beachfront properties offering accommodation in spacious and fully equipped two-bedroom units, and five-star amenities ranging from pools, tennis courts, water sports, an activity program for children and adults, and a spa and gym to restaurants, bars, convenience stores, travel and car rental desks. Operated as private clubs with 24-hour security and daily maid service, they are the perfect family getaway; in fact many members call them their home away from home.

Grand Residences

The newest resort to be added to the Royal Resorts collection over the next four years is Grand Residences by Royal Resorts, its first deluxe 120-unit full-time and fractional condominium project at Riviera Morelos, a resort and residential community just to the south of Puerto Morelos. Grand Residences features fully furnished and larger two, three and four bedroom condominium units as well as a stellar array of resort services and amenities.

International Accolades

Royal Resorts has sold nearly 100,000 memberships to residents from 51 countries at its resorts in Cancún and the Riviera Maya, and independent surveys report a 97 percent member satisfaction rate, one of the highest ratings received in the vacation ownership industry worldwide.

The company has received numerous accolades including the coveted Five Star Award, given by Interval International (www.intervalworld.com) every year since the award's inception in 1984. In the new Interval International Resort Recognition Program introduced in 2008, the Royal Resorts are classified as Premier Resorts, the highest distinction, only awarded to properties that offer an exceptional vacation experience and state of the art services. Other Interval International awards attained by the company include the Superior Services Award given to resort management in recognition of the work of staff in providing service that exceeds the expectations of guests, and the Chairman's Club, an honor bestowed upon the top companies in the field of marketing and sales for their contribution to new member enrollments with Interval International.

Furthermore, Royal Resorts is the recipient of the Gold Crown Award by Resorts Condominium International.

Mission and Vision

To be the leading Mexican brand in the timeshare, fractional and residential luxury markets providing full resort services and amenities.

Our Mission

To create vacation ownership products and services for world travelers that provide outstanding resort vacation experiences with the highest client satisfaction in the industry.

The Royal Resorts Vision

To be the leading Mexican brand in the timeshare, fractional and residential luxury markets providing full resort services and amenities.

Values of Royal Resorts

Integrity, Trust, Ownership and Respect

Integrity

  • Always try to do the right thing
  • Honesty and truthfulness are always present in our actions
  • Our values and principles guide our actions
  • We uphold the letter and spirit of the law

  “The key thing is the honesty with which Management deals with everyone.” Daniel O’C., The Royal Caribbean

Trust

  • Information sharing and transparency in dealings with members, employees and suppliers
  • Fair and equitable treatment of members, employees and suppliers
  • Strong foundation of trust due to adherence to our values and principles
  • Established credibility due to more than 30 years of excellence in performance

Ownership

  • We are accountable for all our actions
  • We treat the company’s assets as our own
  • We behave with the company’s long-term success in mind

Respect

  • We treat customers and employees as we like to be treated
  • We recognize the value that each employee brings to the company
  • We are an equal opportunities employer and look for cultural diversity in all aspects of our business

Principles of Royal Resorts

The customer comes first

  • Anticipate customer needs
  • Immediate response to customer needs
  • Strive to exceed customer expectations
  • Always receive customers with a smile
  • Treat customers with courtesy and kindness

Be the best in what we do

  • Be the best in all areas of our business
  • Benchmark our performance internally and externally
  • Learn from our mistakes and act immediately
  • We value customer feedback

Always seek the highest quality

  • Prime beach locations
  • Highest quality in construction of resort units and amenities
  • An exceptional offer of high quality services
  • A unique offer of customer programs
  • Continual high quality maintenance

The whole organization strives for excellence and it is an attitude that prevails from Management and Front Desk right through to the gardeners and maintenance staff. Royal Resorts is a quality act and they deliver a quality product.” David H., The Royal Cancun & The Royal Islander

Strive for customer centric innovation

  • Continuously introduce new products and services based on customer needs, market trends and feedback
  • Introduction of new technology to better serve customers
  • Continuous renovation of existing resorts

We care about people

  • A soft sales approach for potential customers
  • Develop close relationships with customers over time
  • Provide an environment that promotes long-term social relationships among customers

Our employees are our biggest asset

  • Continuous training and education for our personnel
  • Promotion of employees from within the company
  • Attractive and competitive compensation package for employees
  • Numerous employees with long-term careers in the company

“I am proud to work in such a magnificent company where everything that has happened to me has been positive and I have learned so much from the people around me.” Mirna P., Executive Housekeeper, 31 years with Royal Resorts

“I will always be grateful for the training I have received at the resort. I have been able to complete my primary and high school studies through the open learning program, take English and computer classes and do work experience in other departments. Thanks to Royal Resorts I am who I am today.” Jeremías C., Bellman, The Royal Cancun

Leader in employee training

One of the three largest companies in Cancún, Royal Resorts has always placed great emphasis on staff training and open learning. It has garnered many awards for its work in adult education including the prestigious A.R.D.A. Ace Employer in 2002 and CONEVyT, the Mexican Council for Employee Education Award in 2006 -2008. It is setting industry standards in this field and has been ranked number one in the state of Quintana Roo and one of the top 32 companies nationwide.

We are socially responsible

  • Direct involvement with the local community
  • Support to local technical schools and universities
  • Protection for the environment continuously adopting green standards
  • Support for local conservation projects, recycling initiatives, the annual Mexican Caribbean turtle protection program and others
  • Help employees in need through the Royal Resorts Foundation