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Our Resorts
Grand Residences
Ideally situated between Cancun and Playa del Carmen, within a half hour from the Cancun International Airport, Grand Residences is a tranquil enclave protected by the National Marine Park in the front yard and a broad ecological sanctuary in the backyard.
Guest Services & Amenities
REFINE Packages
Royal Resorts is pleased to present the REFINE Package Collection, an exclusive selection of experiences and activities designed to enrich your vacation.
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Royal Resorts Signature Club
Discover the exclusive lifestyle and leisure club for Royal Resorts Members. It offers you endless benefits including an online portal where you can shop for thousands of products and travel services such as hotels and cruises.
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The Spa
Seek sanctuary at the Royal Resorts Spa and pamper body and soul with an exclusive collection of facials, body wraps and massages designed to relax, soothe and rejuvenate your skin.
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Fitness Center
Stick to your daily workout at the Royal Resorts Fitness Centers. In four different locations, they all have the latest cardiovascular equipment and weights.
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Activities & Sports
Join in the fun at Royal Resorts. Visit the Activity Centers to see the sports, games, crafts and competitions on offer for children and adults, play a game of tennis, go snorkeling and even try your hand at sailing.
Read more »
Tours & Water Sports Our Recomendations
Gift Shops
Need an extra swimsuit or sandals, sunglasses and a hat or are you looking for colorful Mexican arts and crafts to take home as souvenirs?
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The Royal Market
With a store in all six resorts, The Royal Market takes care of all your supermarket needs and offers a variety of convenient services so that you can make the most of your vacation time.
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Special Events
The Royal Resorts Wedding & Events Coordinator will plan your day to perfection.
Read more »

Home » Guest Services & Amenities

Guest Services & Amenities

Stay at Royal Resorts® and you have a world of guest services and activities at your fingertips. Work out at the gym, play tennis, set sail or let us pamper you at the Spa. Indulge with a different and delicious dining experience every night and enjoy the convenience of the resort store.

Ready to explore the Mexican Caribbean and the Yucatan?
You couldn’t have a better guide to this incredible area than Thomas More Travel, the in-house travel agency. Each resort has a tour desk where you can choose your adventures, day trips and water sports.

REFINE Package Collection
by Royal Resorts

Royal Resorts is pleased to present the REFINE Package Collection, an exclusive selection of experiences and activities designed to enrich your vacation.

Your time in the Mexican Caribbean should always be magical and with the REFINE Package Collection you have the opportunity to make it truly unforgettable.


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Restaurants & Bars

Dine at a different Royal Resorts restaurant every night, there’s plenty to tempt your taste buds, from Mexican favorites to fresh seafood, juicy steaks and International classics, in a variety of enchanting settings.

Restaurants in Cancun »
Restaurants in Playa de Carmen »
Our Bars »




Make your reservation here »

The Spa

Seek sanctuary at the Royal Resorts Spa and pamper body and soul with an exclusive collection of facials, body wraps and massages designed to relax, soothe and rejuvenate your skin.

Read more »






Make your reservation here »

Fitness Center

Stick to your daily workout at the Royal Resorts Fitness Centers.

In four different locations, they all have the latest cardiovascular equipment and weights.

Read more »

Activities & Sports

Join in the fun at Royal Resorts. Visit the Activity Centers to see the sports, games, crafts and competitions on offer for children and adults, play a game of tennis, go snorkeling and even try your hand at sailing.

Read more »

Xcaret: Mexico's Sacred Paradise »
Xel-Há, get ready for the fun! »
Xplor. Beyond the surface »


Make your reservation here »

Gift Shops

Need an extra swimsuit or sandals, sunglasses and a hat or are you looking for colorful Mexican arts and crafts to take home as souvenirs? Visit La Paloma Gift Shop at The Royal Sands® and The Royal Caribbean®.

Read more »

Make your vacation even more memorable, treat your loved one to a something from Diamonds International »

The Royal Market

With a store in all six resorts, The Royal Market takes care of all your supermarket needs and offers a variety of convenient services so that you can make the most of your vacation time. You can even start your vacation shopping online before your trip.

Read more »




Start ordering »

Special Events

Are you thinking about getting married in the Mexican Caribbean or do you have a birthday, anniversary or other special event coming up

The Royal Resorts Wedding & Events Coordinator will plan your day to perfection.

Read more »




Make your reservation here »

Tours & Water Sports

The Mexican Caribbean is the gateway to a world of attractions, get ready to experience them all, from diving the world’s second longest coral reef and exploring Mayan palaces and embarking on your own jungle adventure.

Read more »

Xcaret: Mexico's Sacred Paradise »
Xel-Há, get ready for the fun! »
Xplor. Beyond the surface »

Make your reservation here »

Golf

The Mexican Caribbean is on the way to becoming a world-class golf destination with a host of magnificent courses in Cancun and the Riviera Maya designed by some of the PGA’s most famous players.

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Airport Transfers

Shared and private transport from the airport to the five Royal Resorts in Cancun and The Royal Haciendas® in the Riviera Maya is available from Thomas More Travel, the in-house travel agency. Advance reservations are required.






Make your reservation here »

Gift Certificates

These certificates can be credited to the club bill at check out which means that the recipients can apply it to:

  • A meal
  • A spa treatment
  • A tour or to any of the many other activities and services the clubs offer.



Start ordering »

Cakes

If someone you know will be celebrating a special day while in Cancun, why not order a cake for them online.









Start ordering »

Inter-Resort Shuttle

Use the inter-resort bus service to enjoy the facilities at all five Royal Resorts in Cancun, dinner at Captain's Cove and Hacienda Sisal or the live entertainment at Pancho & Willy’s Bar next to Captain’s Cove. The shuttle is free and there are buses at regular intervals throughout the day and into the evening. There is no service on Saturday. Vehicles are equipped with ramps for wheelchair access. The timetables are displayed in the motor lobby of the resorts.

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