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Our Resorts
Grand Residences
Ideally situated between Cancun and Playa del Carmen, within a half hour from the Cancun International Airport, Grand Residences is a tranquil enclave protected by the National Marine Park in the front yard and a broad ecological sanctuary in the backyard.
Guest Services & Amenities
REFINE Packages
Royal Resorts is pleased to present the REFINE Package Collection, an exclusive selection of experiences and activities designed to enrich your vacation.
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The Spa
Seek sanctuary at the Royal Resorts Spa and pamper body and soul with an exclusive collection of facials, body wraps and massages designed to relax, soothe and rejuvenate your skin.
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Fitness Center
Stick to your daily workout at the Royal Resorts Fitness Centers. In four different locations, they all have the latest cardiovascular equipment and weights.
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Activities & Sports
Join in the fun at Royal Resorts. Visit the Activity Centers to see the sports, games, crafts and competitions on offer for children and adults, play a game of tennis, go snorkeling and even try your hand at sailing.
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Tours & Water Sports Our Recomendations
Gift Shops
Need an extra swimsuit or sandals, sunglasses and a hat or are you looking for colorful Mexican arts and crafts to take home as souvenirs?
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The Royal Market
With a store in all six resorts, The Royal Market takes care of all your supermarket needs and offers a variety of convenient services so that you can make the most of your vacation time.
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Special Events
The Royal Resorts Wedding & Events Coordinator will plan your day to perfection.
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Home » Royal Resorts Directory

Royal Resorts Directory

If you want to send email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest's full name in the subject line.


Resorts in Mexico

Resort

Telephone

Fax

The Royal Cancun® (Club Internacional de Cancun)
Paseo Kukulcan Km 4.5
Lote C2 Y C2A Zona Hotelera
Cancun, Q.Roo 77500

(998) 881-0100

(998) 881-5180

The Royal Caribbean®
BLVD. Kukulcan KM 17
Lote 50 Zona Hotelera
Cancun, Q.Roo 77500

(998) 881-0100

(998) 885-0032

The Royal Islander®
BLVD. Kukulcan Km 17
Lote 51 Zona Hotelera
Cancun, Q.Roo 77500

(998) 881-0100

(998) 885-0032

The Royal Sands®
BLVD. Kukulcan KM 13.5 No. 32 Seccion A
Segunda Etapa, Zona Hotelera
Cancun, Q.Roo 77500

(998) 881-0100

(998) 848-8230

The Royal Haciendas®
Mza. 70 Lt. 2 Carr. Chetumal-Puerto Juárez
Km289+10, Centro Playa del Carmen
Solidaridad Q. Roo.  77710

(984) 206-3110

(984) 206-3126

Please note that The Royal Caribbean®, The Royal Islander® and The Royal Sands®
have the same phone number.
If you are calling from the USA or Canada dial 01152 plus the phone number.


Resorts in Other Locations

Resorts in the Caribbean



Rental Information

Toll Free from USA and Canada

1-888-838-7842

Toll Free from México

01-800-272-0712

Rest of the world

1-954-736-5842

El Castellano Toll Free from U.S. and Canada

1-877-85-27-676

El Castellano Toll Free from México

01-800-716-6564


We are open from 8 a.m. to 8 p.m. Central time, every day of the year.



If you want to send email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest's full name in the subject line.

Resort

Email Address

The Royal Caribbean

recepcionrc@royalresorts.com

The Royal Islander

recepcionri@royalresorts.com

The Royal Sands

recepcionrs@royalresorts.com

The Royal Cancun® (Club Internacional de Cancun)

recepcioncic@royalresorts.com

The Royal Haciendas

recepcionrh@royalresorts.com


Notice

It has come to our attention that many emails are being sent to the wrong destination because of a missing 's' in the email address. When typing the email address of thedepartment or person you wish to contact, make sure it reads royalresorts.com and not royalresort.com, otherwise your email will be sent to a resort in Canada.